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“Very clean but late night police call ,,,,!,,,,!,,,,,,!” 3 of 5 stars
Review of Holiday Inn Express Liverpool-Knowsley

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Holiday Inn Express Liverpool-Knowsley
3.0 of 5 Hotel   |   Ribblers Lane, Knowsley L34 9HA, England   |  
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Ranked #3 of 4 Hotels in Knowsley
Basingstoke, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Very clean but late night police call ,,,,!,,,,!,,,,,,!”
3 of 5 stars Reviewed September 9, 2013

Stayed here as part of an overnight stay for a Beatles tour ......room very clean ...don't like the sofa bed (make it up yourself) ....dinner was a farce ....not enough space for our coach load and other guests ....they did go out of their way to get me some soya milk and veggie sausages for breakfast and had plenty of cereals and yogurts and fresh grapefruit and other fruits ....Police called at 3am for rowdy guests ,,,,,!!!!!!!! But comfy bed !

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, September 10, 2013
Dear NatzXXX
Thank you for your review. I apologise for the disturbance during your stay. Our team try their best to keep noise and rowdiness to a minimum and I send my sincere apologies.
Regarding your sofa bed, a member of staff would have been more than happy to assist you so please never hesitate on calling down to reception.
I am glad we exceeded your expectations with your dietary requirements and breakfast service.
We hope to welcome you back soon.

Sincerely,

Kelley Emery
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203 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Perth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2013

I have stayed at this hotel on many occasions, and can confirm that it gets top marks for cleanliness.

However, I recently had an issue with this hotel when they changed my long standing reservation without informing me - I discovered the change when trying to book another room via the website. The reservation was made in March this year for the night of 2nd September this year.

I contacted the hotel who agreed to cancel my reservation and refund my credit card. That was at the beginning of June, and despite numerous telephone calls and emails to the IHG website the hotel itself has never even had the courtesy to call me back as promised, or email me. Needless to say, I have not received a refund either.

Fine if you want a clean hotel - but do not expect any form of customer service from the management.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, September 10, 2013
Dear CarolineGask

Thank you for your review. I send my apologies for the delay in resolving the problem with your booking which unfortunately I cannot see on our system. If you would like to contact me I would be more than happy to help in resolving this matter.

Sincerely,

Kelley Emery
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Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 31, 2013

I booked two rooms at this hotel for relatives visiting us for a family occasion, which, due to serious illness, had to be cancelled. I was aware from the website that I would forfeit a "deposit " (although the level of the deposit was not specified and emails to the hotel querying this went unanswered) but was surprised when the "deposit" turned out to be the full cost of each room. Emails to the hotel chain about this took an age to be answered and promised contact from the hotel management itself never materialised. The answer on each occasion was the same-you forfeit a "deposit" but Holiday Inn's interpretation of the word deposit continues to be the full cost.
The emails I received were very polite but uninformative. I expected better of an organisation as large as Holiday Inn.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, September 10, 2013
DearUKtraveller2012_12
Thank you for your review. If you book a room online and this states the reservation is non-refundable then we do not offer a refund however their are other options available.
I apologise that you did not receive the correct information.
Please feel free to contact me if you would like to discuss this matter further.

Sincerely,

Kelley Emery
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 28, 2013

I stay at Holliday Inn hotels whenever I can and I never seem to have a problem but this holiday inn doesn't seem to be as good the rooms are very warm without air con just a desk fan to blow the warm air around the staff are not very knowledgeable about the offers the hotel have e.g I payed for the Knowsley safari park offer and upon arrival the check in agent told me it was just a free child coupon when the web stated full entry but we soon resolved the matter. end of the day it's cheap and it's close to the attraction I won't be returning for sure

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, August 29, 2013
Thank you for writing a review about your recent stay with us. We strive to provide the best accommodations and we truly regret to see that we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Thank you again for leaving us with your feedback.

Sincerely,

Kelley Emery
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WEST MIDLANDS
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 27, 2013

Myself and My Boyfriend stayed here Saturday 24th August for one Night. It was a great location for The Everton Ground, 10 minutes away.
We had a quick friendly check in. Our Room on the 3rd Floor was Lovely, Spotless and Clean and it had everthing you could wish for for an overnight stay.
The Bathroom was also spacious and clean.
We went down to reception where the staff ordered us a taxi ,which came in 5 minutes and the friendly staff gave us lots of information on where to go in Liverpool City Centre. Taxi cost £12.00.
Nice comfy Bed and Pillows ( even a choice of soft and firm pillows)
We had a Very comfortable stay here,The Breakfast is an added Bonus.
We will definatly use this Hotel again and we would definatly recommend it if you want to see Liverpool.
With Free Parking Too. Great Value for Money
Thank You.

Room Tip: We had a Room on the back of the Hotel, we did not hear any Traffic noise.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, August 29, 2013
Thank you very much for taking the time to comment on your recent stay with us. It is always nice to receive such positive reviews. We try our best to make guests feel welcome and give guests as much information about our area and places to go as possible. We all look forward to welcoming you back in the near future and we hope to see you soon.

Sincerely,

Kelley Emery
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Glasgow, Scotland, UK
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 15, 2013

Love staying in this hotel great access to Liverpool city centre we usually stay to visit Anfield. Free parking, Free breakfast Excellent value for money. When we return to Liverpool I will check this hotel first for rates as if you get a decent proie is definately value for money. Ive never paid more than £50 for a room for 3 of us. Easy access to motorways & a leisure park only 5 mins by car along the road where there is Mcd's, KFC, Frankie & Benny's, bingo & a cinema.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, August 23, 2013
Thank you very much for taking the time to comment on your recent stay with us. It is always nice to receive such positive reviews. We all look forward to welcoming you back in the near future and we hope to see you soon.

Sincerley,

Kelley Emery
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DONCASTER
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2013

Let start by adding I use to manager hotels and was always competiting against this brand...

We checked in late on a sunday 26th july night to be greated by a warm smile and greeting,it was our daughters 13th birthday and the team had suggested they dress a table for us for breakfast,which they did to such a great standard.

Room was lovely and clean,warm and everything you would expect,cleaners chatty and helpful.

Breakfast was nice and warm and again good quality.
We even got children go free at nearby knowsley park.

Cannot say thank you enough,i have added date so the team involved is rewarded

Room Tip: very quiet hotel
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, August 23, 2013
Thank you very much for taking the time to comment on your recent stay with us. It is always nice to receive such positive reviews and I have made sure to share your kind words with the staff on shift that evening. We all look forward to welcoming you back in the near future

Sincerley

Kelley Emery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Liverpool-Knowsley

Address: Ribblers Lane, Knowsley L34 9HA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Knowsley
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Knowsley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Liverpool-Knowsley 3*
Number of rooms: 86
Official Description (provided by the hotel):
The hotel offers all the comforts associated with the Holiday Inn Express brand: contemporary style and facilities & services to meet the needs of today's business and leisure guests. A total of 86 non smoking well appointed bedrooms to choose from and rooms for the physically challenged. All rooms have Free High Speed Internet Access, Modem points, Power showers, Direct dial telephone, 26'' LCD Remote control television with Freeview, In-room complimentary tea and coffee,Hairdryers & Priority Rewards Programme.Many rooms have sleeper sofa's capable of accommodating additional guests and children. The Great Room offers the ideal place to relax and enjoy a drink from the bar & a meal from our restaurant. A complimentary continental breakfast inclusive of selected hot breakfast items is available in the Great Room, together with a free daily newspaper. A choice of 4 modern, fully equipped meeting rooms are available for up to 40 delegates. A warm and friendly welcome awaits. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Knowsley Hotel Knowsley
Holiday Inn Express Knowsley
Holiday Inn Liverpool
Knowsley Holiday Inn
Holiday Inn Knowsley

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