Clearly something has happend with the management of this hotel in particular. I used to stay here and appreciate the hospitality of once this great hotel, but this time around rhings were very different for me and my guests, which occupied 24 rooms in one night, and 12 the next one.
Service Issues: The agent in charged of the event I booked never contacted us to let us know about the Rooming List of our event. When we asked in person the day before, they were jot able to provide it. They provided it al last 3 days afterwards. Needless to say, when I called severl times to see how the rooming list was going, I never seemed to reach the right person. I will not only refrain from recommending booking an event of any sort in this hotel, but I will openly NOT recommend it.
Infrastructure Issues: Water was not available in the facilities for some time in the bedrooms. Water was not available in the gym, and wifi is outrageously expensive.
- Official Description (provided by the hotel):
- Hotel Camino Real account with Business Center, Droug Store, Pool, Gym , Spa , Bar , Meeting Rooms, Helipad, access Camino Real Club and Restaurants Bice Bistro and Kyo Grill. Our Schedule: Business Center and Droug Store Monday to Friday7:00 am - 10: 00 pm, Saturday and Sunday 09:00am to 17:00pm Bice Bisto Monday to Sunday 06:00 am - 1:00 am Kyo Grill Monday to Saturday 7:00 pm - 2:00 am Spa 8:30 am to 8:00 pm Pool 8:00 am to 8:00 pm Gym 6:00 am -11:00 pm The Hotel Camino Real is located in Valle Oriente , the most exclusive area of Monterrey where can perform tourist activities or business close to major attractions , for example by located steps from the Mall Plaza Fiesta San Agustin and Main Entrance a spacious outdoor area and terraces of restaurants Premium and Gourmet. Located just 20 minutes from Paseo Santa Lucia, 2.5 Km artificial lake . Also 12km south of Monterrey, is Chipinque , nature reserve, for walking , cycling practice , climbing, Free Flight , with a spectacular view. ... more less
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- Also Known As:
- Camino Real Monterrey Hotel San Pedro Garza Garcia
- Camino Real Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon