These Guys claim to be the same ie the Hotel Khimsar Fort and Welcome Heritage ('WH'). However, Welcome heritage is just a marketing segment of Khimsar and has no powers to finalise on anything. They have to check with hotel for the smallest of things
We had to plan a wedding which was a 2 night 3 day package. Hence, we mailed WH our requirements and the dates. The primary response was delightful. They then asked us to visit the Property. We did that as well. At the time of our visit we were informed and ask repeatedly why did we go through WH indicating they were not the same.
Pursuant to our visit WH provided us their preliminary quote which was way above our budget. Hence, we asked to them to provide a discount. They provided a discounted rate which was all inclusive. Almost 20% of the one quoted earlier.
Since, we were agreeable to the quote, hence, we visited the Hotels Jaipur office to finalise the deal. The manager there, Mr Parihar was clearly marked on the email mentioning the discount, however, he claimed that the discount was never offered and he was not receive any email. We then showed him the print of the email and also called up WH to inform him the same. This took almost 2 hours.
There was a whole lot of confusion between the two about the rate offered and ultimately we were informed that we would be charged extra for the wedding dinner which was never informed to us earlier. Therefore the discount that we got on the now reduced to 10%.
While we had just entered, we did not like the way their manager behave with us. He said now your 15 rooms are gone. They are sold out and all of that. We asked WH about the same. They said they have blocked all the rooms for us and the rooms are still available. The manger there mentioned earlier, was really bad to us, did not seem to be from a Background of the hotel industry. No sense of customer satisfaction. We asked about food, the manager also told us some very bad and limited menu that we told we would get at Rs 50 in a local restaurant. We were there from 11 am to 4:30 pm, but noting sailed through. Out of frustration we left and decided only to talk to WH.
Since they were specially charging for the wedding dinner, we asked WH to provide us with the difference, they gave us but was not at all satisfactory. The additional dishes were only 6 and the extra charge was about 65% extra than the normal rate they charged for other lunch. We accepted that as well.
Based on my research and knowledge, the Hotel generally welcome their guests with Dhol. But we were informed that the same would be chargeable.
They will not allow outside caterers.
We wanted to serve welcome drink for the function. Since, they were charging extra for the wedding dinner, we asked them to provide the same complimentary. But they were charging extra for that also. The options they had were only Canned Juice, Jal jeera and Chaas. These were the welcome drinks they wanted us to the serve the guest on the function day. We would have not even taken this on a complimentary basis. They said we will have to take only from them and cannot outsource the welcome drinks.
Also in starters they can prepare only 13. That too cannot be outsourced. They hardly have some options in desert and main course. The food options are really bad. They also looked inexperience in terms of organizing a wedding.
For our every mail, WH had to take 2-3 days to revert. They had to forward it to the hotel and then get back to us.
They only have one intention ie to bill the client as they had earlier in the past weddings. The manager mentioned quite a few times the billing done in their past wedding. But every family cannot afford the same. They fail to understand that.
All in all the discount they gave us was charged to us in different manner. So in case we planned the wedding there, the cost would have been the same that was provided to us earlier. The negotiations went almost 3 months with nothing to materialise.
Poor and lmited food options, bad attitude of the manager and stubbornness of the hotel to allow us to outsource any starters and welcome drinks cost them a wedding.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.