I have read some of the other reviews and accept the fact that some people did not enjoy their time at Puyuhuapi. This may be a function of staff fluctuations, weather or perhaps the way in which the visitor approaches his stay. Most likely it is a combination of factors and each visitor's experience is only a snapshot of that period in time. My snapshot was very positive! The food was unfailingly good to excellent. Our room was large, well furnished and beautiful - not even considering the amazing view out the picture window! The staff was uniformly friendly and helpful, making an effort to make us feel welcome. We were there in mid summer and there were so few bugs that we just left our patio door open all the time to enjoy the cool breeze off the fjord. There were multiple outdoor hot pools 500 meters down a woodland path, most tiled but one beautiful natural pozone which was the hottest and my favorite. We had all our lunches (during a 3 night stay) at the little cafe located near the outdoor pools where we had good food and were introduced to Finnisterra Ale Rubia, an excellent Patagonian beer. I had a great massage at the spa by a very capable therapist and we spent one rainy afternoon splashing in their indoor pools and jacuzzis. In short, we had a very good, romantic stay. My only complaints involve the maintenance of the acres of decks around the front of the lodge. They were weathering poorly and were trip hazards. They were also an indicator of delayed maintenance by management. But don't avoid this place because other people had unpleasant experiences (the hot water in your shower comes from the hot springs - turn it on 5 minutes before you want to get in). My wife and I felt this was the most romantic and relaxing place we have ever stayed!