(1) Reception staff and restaurant staff are very polite and prompt
(2) Excellent AC
(3) Food is not bad
(1) Housekeeping is bad. For the room rent they charge, you would expect them to be prompt. We stayed for 7 days but the room was cleaned only once, after several reminders. Only two towels were provided for the family suite (4 beds) for the entire 7 days.
(2) The bulbs in the rooms are not powerful, so reading anything is a problem.
(3) Breakfast (complimentary) is never on time, half the items are never replenished even in 20 minutes, and even getting tea or coffee at breakfast needs a long wait.
Overall, though the hotel is okay, it does not deserve the 2-star rating, really. We do not know Tamil at all but that was never a problem in this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.