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“terrible customer service” 1 of 5 stars
Review of Hotel Panchsheel

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Hotel Panchsheel
Near Harimandir, Malbhat | P.O.Margao, Goa State, Margao 403 601, India   |  
Hotel amenities
Ranked #2 of 5 Hotels in Margao
Doncaster, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“terrible customer service”
1 of 5 stars Reviewed December 27, 2012

When we arrived at Hotel Panchsheel it was 6.05 am, on arrival they told us our room was ready but that they would charge us extra to go to our room before check in we said that we did not want to pay their half day rates for early check in so instead we would just wait in their lobby until check in. After a few minutes they decided we were not allowed to stay in their lobby and that we must pay to go into our room or "go wait outside in the street". The surrounding streets were empty other than some roaming dogs and people sleeping on the streets (the location is quite rough) so we said we did not feel safe doing so and would stay in the lobby, over the next few hours of sitting in their lobby they repeatedly argued with us about the check in charges and told us regularly that we must leave their lobby or pay extra and if we shut our eyes we were told we were not allowed as we may sleep. Eventually were allowed to check in a few hours earlier (however they told us they would charge us later for this). We asked to talk to a manager they said they would send him to our room when he arrived but no-one came to see us. We checked out after 3 nights (of a planned 12 day stay) and while checking out a receptionist told us we couldn't cancel our remaining days, and did not see the problem in the service we received, he talked over us while trying to explain the problem and was rude to us throughout (there was no attempts to resolve the issue or even apologies for it) he also attempted to levy extra charges for various things (like checking in early, canceling etc). Dont stay here if you value being talked to with respect and courtesy.

Room Tip: dont stay here
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
    5
    19
    8
    4
    5
See reviews for
13
9
3
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Brighouse, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 27, 2012

Sadly, after stupidly using a travel agent for a trip to the south of India, myself and 2 friends ended up in this hotel.
Let me get the positives out of the way first, the breakfast was tasty and the room was clean, upon arrival at least as the hotel made no effort to keep it that way...
We stayed for 3 days after being booked in for 12 days, which is 3 days too many and again, wouldn't have happened at all if we had control over our finances at the time!
After getting off a bus at 0545, we proceeded to hotel Panchsheel and arrived at 0605. On arrival, the night receptionist told us 'check in isn't until 12 noon, you can't go in unless you pay for half a day more', which we refused to do as we've already been charged over the odds for a 12 night stay. After hearing this, the receptionist continued to insist that we 'aren't allowed to sleep, or even sit in the lobby, go outside and come back at noon'. Again, when we explained that we didn't know where we were, we were carrying lots of baggage and we just wanted to go to the room, which after asking we were told, is actually free and available, we were told very rudely to go outside! After this whole farce, i asked to be put in front of the 'manager', who after having 3 days to come and see me, didn't have the guts or the interest to do so! Consequently, hotel panchsheel has lost 9 day of business from 3 people and i have personally already saved 2 arriving Korean tourists from checking in here and directed them to a friendly, cheaper hotel nearby :)
As a final note, this location is absolutely miles away from a beach, a jungle, or anything pleasant except maybe a railway station to help you escape. DO NOT USE THIS HOTEL.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 6, 2012

It is at good location in terms of the reach to the bus stand, railway station and also any essential needs that may be needed. They come under budget hotels category and can provide with the basic necessity in the locality and not the luxury , pomp an other facets.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 9, 2012 via mobile

Me and 2 of my friends decided to book this during new year eve...the hotel location is too bad..we took almost 30 mins to locate the hotel..hotel staffs attitude is too bad...they don't even pick the intercom...the towels and bed sheet were dull and dirty..we asked for an extra bed which was half broken...the complimentary breakfast really sucks...u can't even eat them...altogether our experience was tooooo bad...we checked out after 1 day and then took 1 tourist hotel which was far better than this...not recommended at all..

  • Stayed December 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Top Contributor
103 reviews 103 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed August 19, 2011

I was with my family and went to Goa. While returning I wanted to get Konkan railway from Madgaon. This hotel is close to railway station (around 1.5 km) and can be walked down with less luggage. We approached the hotel from Madgaon municipal building where bus leaves you as last stop. We had to inquire a lot to get the hotel. Interestingly there are few bikes available who can drop you at your destination just like rickshaw.
The hotel is having nice lobby and multistory building. We checked in the room. It was very nice to see large window where from we could see longer distance, lush green mango trees, listen whistles of railway engines etc. The room was quite bigger and neat & clean. The bed, TV were of good quality & taste. Many times I see very smaller TV sets in budget hotels (especially in Delhi) However here TV was bigger & good picture quality. Toilet / bathroom also good and clean.
Later we went out for walk in evening. There is nice children park near municipal corporation. Our kid enjoyed playing different games there. After some time, we experienced some heavy rain showers also. We also had some shopping on foot path hawkers nearby. We had to take auto to get to the hotel as lights were off after heavy rain. Thankfully hotel had genset working. We freshed and went to adjoining restaurant which is there part only. The food was ok, but I felt bit uncomfortable there as it was bar also. Anyway after dinner, we rested in the room. It was very peaceful sleep. In morning we took bed tea & milk for our kid. It was elegant room and stay we enjoyed. The only problem was, the hotel management wanted us to pay some difference between the travel website charged us and what they get from them. They were saying that their contract with travel website was with old rate and we should pay the difference. We could convince them that it was their and travel website issue and we have no role to play in. Finally they agreed. But in overall it was good stay and we went to catch the very famous Konkan railway which is very pleasant with natural beauty.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kolhapur
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed June 12, 2011

I had the misfortune of staying in Hotel Panchsheel near Madgaon in South Goa. I have seen good hotels, I have seen bad hotels and I have seen average hotels but this hotel should come in the category of worst hotels.
I had booked their most expensive air-conditioned suite and this is what I got:
The ants were crawling all over the floor near the door. Their bed lights, bathroom lights and mirror lights were not working at all. Phone was dead. Regulator of their fan was not working. There was no cleanliness and no one would come to even sweep the floors till you complained to the reception. There was no room service since the phone was not working. Mind you, phones of more than 50% of the rooms were not working and the guests had to shout their orders standing at the passage. The funny thing is my passage light was also not working.
I stayed there for three days and drinking water was not provided or changed even once. The staff seemed least bothered about their guests and were totally indifferent. I had to carry my luggage myself both while checking in and checking out. On top of it on the last day there was no water supply at all and I could not even take bath.
I got all this despite booking their most expensive room. I shudder to think what treatment the ordinary guests would get

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2010

Hotel is good and neat and clean.Only tea is served in room.For breakfast,lunch and dinner have to go to the restaurant which is below.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Panchsheel

Address: Near Harimandir, Malbhat | P.O.Margao, Goa State, Margao 403 601, India
Location: India > Goa > Margao
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 5 Hotels in Margao
Price Range (Based on Average Rates): $
Number of rooms: 33
Official Description (provided by the hotel):
Hotel Panchsheel is young and eager to make your stay in Goa memorable and invites you to Margao, Goa, to enjoy its excellent comforting services. The hotel has 33 elegant double bedrooms of which 26 are A/C/Non A/C and 7 A/C Deluxe suite rooms. All the rooms have cable TV, hot and cold water and telephone. Check in check out 12 Noon. L.T collected along with room tariff is 5%.Complimentary breakfast is included. ... more   less 
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Also Known As:
Hotel Panchsheel Goa/Margao

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