When we arrived at Hotel Panchsheel it was 6.05 am, on arrival they told us our room was ready but that they would charge us extra to go to our room before check in we said that we did not want to pay their half day rates for early check in so instead we would just wait in their lobby until check in. After a few minutes they decided we were not allowed to stay in their lobby and that we must pay to go into our room or "go wait outside in the street". The surrounding streets were empty other than some roaming dogs and people sleeping on the streets (the location is quite rough) so we said we did not feel safe doing so and would stay in the lobby, over the next few hours of sitting in their lobby they repeatedly argued with us about the check in charges and told us regularly that we must leave their lobby or pay extra and if we shut our eyes we were told we were not allowed as we may sleep. Eventually were allowed to check in a few hours earlier (however they told us they would charge us later for this). We asked to talk to a manager they said they would send him to our room when he arrived but no-one came to see us. We checked out after 3 nights (of a planned 12 day stay) and while checking out a receptionist told us we couldn't cancel our remaining days, and did not see the problem in the service we received, he talked over us while trying to explain the problem and was rude to us throughout (there was no attempts to resolve the issue or even apologies for it) he also attempted to levy extra charges for various things (like checking in early, canceling etc). Dont stay here if you value being talked to with respect and courtesy.
- Official Description (provided by the hotel):
- Hotel Panchsheel is young and eager to make your stay in Goa memorable and invites you to Margao, Goa, to enjoy its excellent comforting services. The hotel has 33 elegant double bedrooms of which 26 are A/C/Non A/C and 7 A/C Deluxe suite rooms. All the rooms have cable TV, hot and cold water and telephone. Check in check out 12 Noon. L.T collected along with room tariff is 5%.Complimentary breakfast is included. ... more less
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- Also Known As:
- Hotel Panchsheel Goa/Margao