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“Great Infrastructure but low on the softer aspects” 3 of 5 stars
Review of Baikunth Resort Kasauli

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Baikunth Resort Kasauli
Village Chabbal, P.O. Garkhal | Tehsil Kasauli, District Solan, H.P., Kasauli 173201, India   |  
Hotel amenities
Ranked #4 of 12 Hotels in Kasauli
New Delhi, India
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
“Great Infrastructure but low on the softer aspects”
3 of 5 stars Reviewed July 3, 2012

Great cottages and rooms that are very well-laid out at various levels on this hill property. Rooms are airy and have good natural lighting and some of them have good views of the valley. However, service levels are average and the food is out of date and average at best. The staff try their best but there are clearly issues on training and the overall package comes across looking a little shoddy. Having said that, it is among the best hill properties in that region. The sport and conference facilities are good and the Kerala based spa is also a useful feature.

Room Tip: Most rooms are spacious and and have a good view. Choose based on distance from the entrance/recepti...
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  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    41
    51
    19
    6
    6
See reviews for
52
22
Solo
0
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2012

baikunth is gr8, again good food, nice and big rooms, quite comfortable. toilets are ok. but not bad at all. in the night u can sit outside ur rooms, n have a nice time with cocktail snacks n music, value for money this place

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 2, 2012

Serene settings, quietly it nestles away from the crowd, peaceful , nicely built, cottages spread over neatly, no over crowding, has a small spa, gym and a nice recreation area with some sports, very well kept, but needs to improve heavily on the service quality,though the staff is good, courteous, but not professional. They are not able to manage a full house.

Room Tip: Cottage 5,6,7,8,9 Closer to the dining area, away from the road, closer to all recreation
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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new delhi
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 25, 2012

Baikunth resort is very well designed , good architecture but has the worse service ever. The staff is not well prepared and looks as if they are untrained to look after the guests. The kind of stature this property holds , the inside story is really different. Not worth the money they charge, the waiter does not listen to you . anything you order will take at least 1 hr for sure. Needs to improve the service ASAP.

Room Tip: Deluxe cottages are better.
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  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed June 4, 2012

I had stayed at the resort with my wife several months ago, a great place, our stay was very comfortable, the food and service both were great, the view from the restaurant overlloks the garden and greenry all over.

Rooms was nice, the upkeep and maintenence of the resort was excelent.

It a quite place for a day.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 8, 2012

This is a very well designed place ...good architecture ..and setting ..and thats where it ends ! A rather shabbily run place .
The so called "cottages" are anything but ! So beware..these are double rooms with wafer thin walls. You can hear your neighbour cough.
Food service is terrible . We asked for tea in the lawn after a morning walk ...it took 45 minutes and so much yelling . Two days in a row ! The morning breakfast is a struggle ...food keeps running out ...juice pichers run dry....fruit disappears ....
Hygene is not upto the mark...tea pots have deposit, tables are not cleaned properly ( back of the hand or a paper napkin ! ), the kitchen looks a mess . Fresh oranges being sqeezed for juice ...without being washed !The spa is nice looking ...but not " clean"
Maintenance is a serious problem. Our shower mixer lever came off in my hand. It took two days and a lot of screaming to get it fixed...meanwhile we had cold water baths . There was one lonely toaster struggling to keep pace at breakfast ...the other one had broken down! The fridge in the room was not cooling at all throughout our stay
There is no teamwork and leadership in this property ...everyone is doing their own thing. There is actually no General Manager ...and senior managers are difficult to find ....some come in by 11am even if the hotel is full !The staff are very noisy...yelling across and chatting loudly ...right under your window !!! Check in and check out are a challenge !
The room rent and cost of food is very very high ...clearly overpriced ...the only place reasonable is ..the bar ..and that too is so badly equipped...they dont have three wine glasses of the same type !...and only two types of wine !
Heaven help the poor guest who lives near the generator. This noisy apparatus has been kept near some guest rooms in the parking lot ..and spews exhaust and noise for hours on end
To be fair, the food tasted good ( when it came ! ) and the omelletes were rather nice !
This is a property not worth its price

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 6, 2012

Its one of the best resorts in the kasauli area. Calm and peaceful. Great walks , around it. Nice activities like basketball, cricket as well as loads of indoor games . Good food , great welcome drink gingerale

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baikunth Resort Kasauli

Address: Village Chabbal, P.O. Garkhal | Tehsil Kasauli, District Solan, H.P., Kasauli 173201, India
Location: India > Himachal Pradesh > Kasauli
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Kasauli
Price Range (Based on Average Rates): $$
Number of rooms: 35
Reservation Options:
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Also Known As:
Baikunth Hotel Kasauli

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