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“Average Ibis Hotel with Miserable Service!” 2 of 5 stars
Review of Ibis Como

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Ibis Como
3.0 of 5 Hotel   |   Via Tornese 7, 22070 Grandate, Italy   |  
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Hotel amenities
Special Offer
Breakfast Offer
Ranked #1 of 1 Hotels in Grandate
Basel, Switzerland
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
“Average Ibis Hotel with Miserable Service!”
2 of 5 stars Reviewed October 7, 2012

The hotel is your standard European Ibis hotel. Location is in the middle of nowhere, so you basically need a car to get there. Rooms are small, but reasonable. At the check-in counter there were two girls who were doing a good job considering the large number of guests and the hectic activity in the lobby area.
What really disappointed me about this hotel was the service in the restaurant area. You get there at night and four employees weren't able to handle a total of four tables. I waited for about ten minutes before they finally took my order. I could tell that the other guests were looking around as though to ask "What the hell is taking them so long?". One of the guests was told: "we closed the kitchen two minutes ago. You cannot order anything from the kitchen." Well, the four girls (I won't even call them waitresses) were just standing around treating guests with the utmost dislike. The girl who brought me my order just threw the dish onto the table, not noticing (or even caring) that she had tossed it onto my fork and knife.
I chose the hotel because it was cheep, but if I get a customer service that is worse than in McDonnald's, I think I'll stay elsewhere next time.

Room Tip: "Rooms facing away from the main road are quiter"
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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861 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Haifa, Israel
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 4, 2012

nice clean and only 5 km from como. if you are traveling in the area and searching for a simple hotel for sleeping it is a good choice. the breakfast is modest but for the price of 8.5 euro you recieve a nice meal. to enter the hotel you must enter to inside road from the main way and the first time was a little bit confusing. you can see the hotel from the main road but it will be better to add signs toward the hotel

Room Tip: i think all the rooms are the same
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Netanya, Israel
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 2, 2012

It was absolutely great. Great breakfast, large parking, big commercial zone at the next street. We also ordered dinner one evening, got our dishes and it was outstanding. they made some mistake in the vegetables dish and once we told them about it, they immediately replaced it and didn't even take money for it, great service. the staff were very kind. desktops were also available in the lobby for free use of guests. there room was pretty small but was enough for us, nothing was missing there. Very recommended.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hampshire, UK
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed September 27, 2012

Definitely worth considering if you are looking for a lower cost hotel that is clean and comfortable if travelling through the Lake Como area.

Rooms are standard 'Ibis' decor and very neat and tidy. bathroom was larger than the Ibis norm and very good.

Restaurant was good for breakfast with lots of choice and the dinner menu was also good and extremely good value.

Nice front desk staff with very friendly attitude and pleasant staff in the reastaurant too. Wi-fi worked well in the bedroom and elsewhere in the hotel. Parking was in a secure car park and all close to the hotel entrance.

Overall, very happy with the Ibis Como and I would recommend it to anyone travelling through this area of Italy.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Herzlia, Israel
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 26, 2012

A huge disappointing of this hotel! Very very poor!!! It is a reconstructed building and the spirit of the socialist hotel service still exist there. Of course it was cold at night and i asked for turning on the condition air to a high temperature- but i was answered negative and that cost me an illness of grip during a hole week, to me and to my boyfriend!

Room Tip: Don't choose it if you don't have to! Very disappointing of every view of point.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed September 23, 2012

Convenient location with good car parking.
Good room and very clean hotel. The bathroom facilities were good.
Breakfast was good although the evening meal was a bit basic.
Staff were very friendly and helpful and the check in/check out procedures were very quick.
All in all, a good stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zuid Holland
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 23, 2012

This year we stayed here for the third time for an overnight stay, while on our way to Tuscany. Every time we've been here, our room has been clean, and employers friendly. We ate in the restaurant last year, because of very bad weather right after arriving in the hotel, and the food was decent. Lake Como is just a short distance away. When making an early reservation through the Ibis website, you get a discount, which makes your stay even more interesting. The bed was a little too hard for my taste. Overall we're very pleased with this hotel for our overnight stay while on our way to Tuscany.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Como

Address: Via Tornese 7, 22070 Grandate, Italy
Phone Number:
Location: Italy > Lombardy > Como Province > Grandate
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Grandate
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Como 3*
Number of rooms: 114
Official Description (provided by the hotel):
Mrs Marta PASSONI, the manager of the ibis Como hotel, would like to welcome you.The Ibis Como hotel is located approximately 5 miles (8 km) from the city center and Lake Como, one of the most beautiful places in Italy. Located in the Grandate industrial area, Ibis Como is within easy reach of the Lugano and Milan Malpensa MXP Airport and the Rho-Pero Trade Fair are about a 40-minute drive away. The hotel offers 114 rooms with the restaurant Oopen specialises in Italian pasta and grilled meat dishes and snacks are available 24 hours a day.A hearty, balanced breakfast is the perfect way to start the day. The Ibis buffet breakfast includes croissants, hot drinks, regional specialties, cold cuts, cheeses, fresh fruit and more ... more   less 
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Also Known As:
Ibis Como Hotel Grandate
Ibis Hotel Grandate
Ibis Como Grandate, Italy

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