I just arrived yesterday from our stay at the Puerto Del So resort. I must say that our experience has not all been that pleasant and far from the expectations one might get from seeing inviting pictures in their website or the net. I don't particularly write reviews but this time I am compelled to express my thoughts for a stay that could have been far better.
First of all, the place itself is nice. I like the facilities like the houses, the pool, the jacuzzi, the green grounds, and peaceful setting. But that is all that I like.
We stayed at their Casitas which has 2 separate rooms and shared bathroom. With the promo, it costs 7k plus. Without promo it costs double. My impression? It's not worth it. It's nice but 14k or even at 7k discounted, go somewhere else. It's overly priced I think. If you spend 7k for a room at a 5 star hotel, you get far better accommodation, food and service. More on these below.
Our package included free breakfast, but you have no choice as to what free breakfast you can have except Continental breakfast. Fine, Continental is not bad I said until I saw what it was. About 6 pieces of triangularly sliced toasted bread, and one little piece of butter which is not even packed. Now tell me, how in the world will you spread one little piece of butter onto 6 pieces of bread?!!! And toasted bread they say, well, what a disappointment their toasts had been. The bread were more like heated but NOT toasted. No ham or bacon, no jelly or marmalade, no eggs even. Nothing of what makes a typical Continental breakfast. And they have the face to say it's Continental. One foreign guest present also commented, "I don't know from what Continent it came from." They also served a small plate of fruits. The sliced watermelon and half ripe mango was good, but the banana, the cheapest fruit you can find no matter the season, they served only half!!! What an insult! No wonder they give no other choice for your free breakfast. They are shortchanging customers. If you want another type of breakfast, you must "upgrade" and pay extra P100. Then they give you ham and eggs. Why must you be first be upset before you eat?
Here is an area that really made me mad. I called the front desk twice at about 8am from our room. Nobody answered. I had to walk to the office and the door was still locked. Somebody from outside noticed us and instructed somebody and the office was opened. I asked why there was no one in the front desk when I called? The answer I got from the resort manager by the name of Bernie Diaz is that the call is directed to security when the office is closed. I insisted that whether it was forwarded or not, nobody answered the phone at a time when the front desk should be opened which is 7am as written in the notice that I read. He did NOT apologize but insisted nobody called them. He made me feel that that I am lying. I asked again why no one is manning the front desk at 8am when in fact the notice on the desk says that it is open at 7am? His answer is the same. Awful customer service!!!! They pride themselves as 3 star international resort and nobody is available at the front desk even at 8am? What if you suddenly have a need during the night or in the early morning, who takes care of you? Angrily, I told him I will notify the main office here in Manila.
When were were walking with our luggages, some of the staff saw us but never did they offer to help! Is it too much to expect to be helped when we were carrying our luggages? I'm not saying all staff are unhelpful for there were some who were. For most part however, especially the resort manager, they could be more helpful and professional.
There were ashtrays by the poolside. I guess smoking is allowed in the area. Just imagine guests smoking while your children are by the pool.
If you have a car, don't expect to part inside the resort. They have an unlighted area outside the gate. They say they have roving guards at night. But just be aware that it's outside the very gates of the resort and most of the area is hidden from the post of the guard house.
My recommendation, go somewhere else. It's overrated. Or else, EXPECT HIGH PRICE WITH TERRIBLE SERVICE. Then you will not be disappointed like we did.
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- Also Known As:
- Puerto Del Sol Hotel Bolinao