Unfortunately we were a little disappointed in this hotel. The website promised more than it delivered as although the room was fine, the stairs and landings are very dark and very scary if the lights go out. We did not see any of the family or staff on arrival and had to let ourselves into the hotel. This was OK but the next morning at breakfast the staff made no real contact with us and there was not the usual friendly atmosphere we have received in all the other German Hotels we stayed in. The breakfast was good but on the whole we did feel let down after seeing the well presented out website. Gengenbach itself is a delightful town with all its medieval buildings etc.
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