I have just say down at home after my visit to destination spa. I think 'spa' sets up a higher expectation for customers and when you arrive you are disappointed!!
We knew it wasn't going to be a full blown proper spa due to location and price. My friend and I purchased a Groupon vouchers for: body scrub,back massage,body wrap,head neck & shoulder massage and we also paid to upgrade and have a pedicure.
I have to say the treatments themselves were great - no complaints there & I do feel very relaxed.
When we arrived we were taken to what I assume was the 'light therapy' room - we weren't told this is what it was,we had a glass of water and some forms to fill in. We weren't told the benefits of so called light therapy and the room wasn't big enough to actually relax in. The staff at this point had not introduced themselves or asked us for our names. We completed our health check forms which were not checked with us and the 'areas of concern' we highlighted were not spoken about to see if we wanted any changes to our package.
We had our treatments in the double room which was just big enough for 2 beds,the lady doing my treatments had to move the bed while I was on it several times so she could complete the treatments. It had a nice relaxing feel to it the music was nice it was just a little small for the job.
When it got to each part of the treatment we were told what would happen although not told the sort of body wrap they were using (admittedly we had forgotten but we also expected that we would be told during!!). So the treatments went on which were all very nice - the back massage in particular.
At the end we were told to relax and dress when ready and then meet the girl out the front of the shop. When we did,we were handed out shoes and asked for the balance of our upgrade which we paid. At no point was there any small talk of 'did you enjoy that' etc as you would normally get.
It was nice that the staff weren't pushy with more treatments an products but they generally looked like they just could not be bothered!!
Maybe it didn't help that it has been a hot day and we arranged to go in on their late night but that's no excuse for poor customer service,all the more reason to increase customer service I would say!!!!
All in all,I enjoyed my treatments but won't return.....shame as its in a nice location on the High St of Leigh,but should get rid of the spa from the title......
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