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“Pathetic stay” 1 of 5 stars
Review of Hotel Horizon International

Hotel Horizon International
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Hotel Horizon International
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Melpathur Road, South Nada, Guruvayur 680 101, India   |  
Hotel amenities
Ranked #10 of 17 Hotels in Guruvayur
Chennai (Madras), India
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
“Pathetic stay”
1 of 5 stars Reviewed November 8, 2011

Hotel Horizon International, Guruvayur is one of the worst hotel we have ever stayed. Based on our experience, Most unfriendly staff, dirty bathroom, Pathetic restaurant, Poor room service is the brief about this place. From the time of booking we had issues with this place. Even after calling them multiple times on different timings we failed to find a person in reception who can talk and understand english, hence we had to book the hotel through our friend who speaks malyalam.... but still to our surprise when we called few days before our date of travel, we were told that there are no bookings taken in our name and all rooms are full...... and that was highly annoying for us, as we had planned our trip with our eldery parents and finding another hotel in the last min turned to be a trouble. Hence we did multiple calls to reception again, spoke to manager Tulsidas and finally got our deluxe room confirmed.... It just doesn't stop here as we were 5 of us we had booked for an innova for pick up from station but to our surprise they had sent an ambassador...... Even at 6.30 in the morning we couldn't get hot water in the bathroom and our continuous calls with their house keeping went in vain.... Though they have a big list of items in their menu card they hardly will have few items available and even the available items will reach your table only after an hour you the place the order. Except for ghee rice and coffee their food taste was bad for all the other items we had in their restaurant. Overall we had a very bad stay in this hotel and will definitely not recommend this hotel to anyone

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
    4
    5
    1
    2
    2
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11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 28, 2011

Dusty rooms, strong damp smell in the room and bedding (strong enough to affect asthamatic people), stains on the sofa, old discoloured towels with stains, old wall paint, no hot water, a/c working full speed all the time ...; the list of negatives is endless. If you are still reading, there is one more.

We planned to check out at 10 a.m. , which was 2.5 hours more than the checkin time previous day at 7.30 a.m. and informed the receptionist well in advance at 10 p.m. on the previous night. The receptionist did not inform us that our planned time is just half hour more than the grace time of 2 hours, for the 24 hour checkout time. When we checked out, we were shocked to see that we are being charged for an extra night. After much argument, we got meagre 15% discount.

The only postives are it is walking distance from the temple and for vegetarians, the restaurant is ok. I think Gokulam Vanamala which is even closer to the temple might be better than this place.

  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Horizon International

Address: Melpathur Road, South Nada, Guruvayur 680 101, India
Location: India > Kerala > Guruvayur
Amenities:
Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #10 of 17 Hotels in Guruvayur
Price Range (Based on Average Rates): $
Number of rooms: 38
Also Known As:
Hotel Horizon International Guruvayur, Kerala

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