My siblings and I have had a bad experience at uncle chang’s sipadan mabul dive lodge. We had stayed at uncle chang’s for 2 days one night only but all the experiences we have had there has rendered us not to visit to that horrible, miserable and terrible place again. There are few things I want to point out for those who look for valuable places to stay:
1. If you expect you can get a room once you arrive at Mabul island, then this is probably not the place-we arrived there at around 9 something morning and we approached staff in charge there, all she told us is to wait until the previous guest to check out first. However, when we asked what the check out time is for the previous guest, she told us supposed to be 8am and she has informed another staff to keep the guest informed that they should check out. In the end, we managed to get the room after 2.30pm and while waiting all other guests that come with same boat have checked in and has gone to one of the snorkelling spot.
2. Snorkelling gears and live jackets were not sufficient- we paid RM15 per snorkelling gears at semporna headquarter before we went to Mabul. However, by the time we wanted to go for snorkelling, we asked for those equipments from staff. What she informed us is we didn't pay for the snorkelling gears and that is why we didn’t have the snorkelling equipments. The staff only smiles at us when we showed her the receipt of payment and they just borrowed the snorkel gears from few guests that sitting at dining area. We also asked for live jackets before we get onto the boat but the staff just informed us the live jackets are already on boat.
3. Boat overload and irresponsible staff on the boat- when we reached the snorkelling spot, there are more than 8 people on the boat without live jackets which including us and we asked help from the staff on boat so that he can get some live jackets from another boat nearby (under uncle chang), the staff just said ok but in the end a friend of mine (without live jackets) swam to another boat to get the live jackets by himself and the live jackets he got all in bad conditions!!
4. No water supply, ants on the bed, leaking roof- there was no water supply in our room and the staff told us to wait for 30 mins and then another 20 mins and another 20 mins etc and finally we have to shower in another public bathroom or else bring pails to the nearest pipe to get water to shower. There is a heavy rain in the middle of night after we have had an exhausted day and the roof leaking has made us has a sleepless night again. The next day, none of us interested going for snorkelling again and we rather rest on the chairs outside our room or go for a beach walk nearby our staying place.
One thing for sure is we won’t stay here again and will not recommend any of my friends to stay here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.