I made a booking for my wife and I to stay here for our one-year wedding anniversary. The booking was for two nights but due to a system glitch, when we arrived to get our key, it wasn't there. I'll be honest; we were initially quite upset. We were really tired from having traveled so far, carrying a lot of luggage, and not having a reception desk or anyone to speak to. I called the hotel number and left a message. 5 minutes later, I got a call from Laurent who was extremely apologetic and explained why this had happened. He ended up giving us a bigger room which was bright, spacious, cleverly-designed and fully-equipped for the same price as the room we had originally booked as well as comping one of our nights. The very next day, to our surprise, he left us a note and a box of Godiva chocolates. I have rarely encountered such exemplary and honorable service such that he completely turned our opinions of the establishment around. The amazing facilities were trumped only by the outstanding service of the people running them and we would not hesitate to stay there again. We loved Belgium and will definitely be back to Suite Home Stephanie.
- Also Known As:
- Suite Home Stephanie Brussels, Belgium