This place touts itself as being a "design" hotel but design-conscious it is not. I've stayed at plenty of boutique hotels with innovate eco-friendly design, interesting light systems, and furniture with more concept than this place. This place is a GLORIFIED HOSTEL. The only design aspect of it is the coloured toilet paper and the shag carpet.
The bare bones: The hotel itself is very budget but it is good value. You get what you pay for: a mediocre bed and a working bathroom.
The lobby is nice enough but once you get into the elevator, walk down the halls and enter your room, you see that the hotel didn't try to do anything else. Everything is dingy and dirty. The lights flicker, the ceiling in the hallway is all fluorescent lighting and there is all sorts of garbage in the ceiling so you can see every little thing. We had the "green" floor and when you walk out of the elevator, you feel like you're walking into an abandoned office building. The lights are NOT green; they are a very faded yellow/chartreuse. Not welcoming at all.
Customer service is non-existent. We checked in with a gruff young man who seemed bothered that we were even there.
We had several problems throughout the stay:
1. On the second night, the air conditioning stopped working. We called down to reception and they sent someone up. They offered to change rooms and when we said we would, they said that the a/c was out for the entire building. It remained this way for the rest of our 4 night stay. The windows are very clumsily designed. They are kind of like hopper windows but with a very, very small opening at the top. The curtains are so heavy and they don't go all the way to the sides that they hang over the window and constantly close it.
2. The TV stopped working on the 3rd day. We eventually got it working again by playing around with the wires.
Anyway, I give this place a 3 because of its price and its location. It's not downtown but its close to everything (including a Villo system right at the doors) and public transit. It's also only 2 stops from Brussels Midi which is where the Eurostar goes.
- Also Known As:
- Pantone Hotel Brussels, Belgium
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