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“Very nice” 4 of 5 stars
Review of Renaissance Brussels Hotel

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Renaissance Brussels Hotel
4.0 of 5 Hotel   |   Rue du Parnasse 19 | EU Quarter, Ixelles, Brussels 1050, Belgium   |  
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Ranked #5 of 17 Hotels in Ixelles
Newbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very nice”
4 of 5 stars Reviewed June 20, 2013

We received a warm welcome and staff were friendly. Rooms were clean and spacious and aircon worked, thankfully. Rooms were quiet and bathroom was a nice size. Everything was as expected of a four star hotel. The hotel has a lovely swimming pool and gym area. The bus was only about a 15 ride from the hotel to the city centre and and easy route there and back with buses quite regularly. Overall we were happy with our stay at the hotel and would recommend it. Just a tip, you need to insert your room card in the elevator when you get in to get to your room and anywhere else in the hotel - this is something we didn't know....maybe we need to travel more!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Thank you very much for choosing Renaissance Hotel for your recent stay in Brussels and for taking the time to share your feedback with us. We are delighted to hear that we exceeded your expectations mainly with our welcoming staff and our quiet spacious rooms. The location of our hotel is ideal for a quiet stay, being next to the major European Institutions and 5 – 8 minutes’ walk to a variety of bus and subway access to quickly reach the heart of the city. We sincerely hope to welcome you soon again at our hotel!
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1,084 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tilburg, The Netherlands
Top Contributor
169 reviews 169 reviews
57 hotel reviews
Reviews in 73 cities Reviews in 73 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 18, 2013

I enjoyed staying in this hotel. It is located near the EU buildings in a quiet part of Brussels. The service was fast and professional. Breakfast was good. Internet was a bit slow but did work fine in the end.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Many thanks for taking the time to share your experience with us. It is nice to hear that you were satisfied with our services. Regarding the internet please be ensured that we took note of the issue you encountered and will do our utmost to solve it. We look forward to welcoming you again soon at the Renaissance Brussels Hotel.
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Milan, Italy
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2013

The hotel was ok and the room was quite confortable, with a good offer it's quite cheap.
Best thing: the king size bed with a thick mattress...sleeping like gods
Positive: location, it's new , services, in-room dining
Negative: dust

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, United Kingdom
Top Contributor
297 reviews 297 reviews
44 hotel reviews
Reviews in 67 cities Reviews in 67 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed June 16, 2013 via mobile

Nice lobby, welcoming reception, lively bar and restaurant.

Rooms are large, fully equipped, bathroom is very functional. There were a couple of problems which were repaired instantly.

Wifi Internet is problematic, dysfunctional, and not at all fast as it is claimed. Very annoying, they must do something immediately. Use a simpler model, unified for all the hotel and make sure it is reliable.

Gym is old but very large, with anything you can imagine. Open all day, you will certainly find the right time to enjoy it, so bring your shoes and shorts.

The breakfast is stunning, large variety and good quality. What else do you want? It is not worth however spending 25 euros. Too expensive. Try and get one of the offers they have.

Generally there were quite a few problems during my stay, but I was totally satisfied because the staff is well trained and although problems occurred they always took the right action at once.

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Many thanks for taking the time to share your feedback regarding your recent stay at the Renaissance Brussels hotel.
We regret the issues you encountered during your stay with us. Please be ensured that we took note of the problematic internet connection, and will do our utmost to solve it. We are happy to hear that it is resolved promptly and that our staff members always took the right corrective action.
We thank you very much for your nice comment in regards to our spacious, fully equipped rooms and our well-trained staff.
We hope to welcome you again during your next stay in Brussels.
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London
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 16, 2013

Overall, we really enjoyed our stay. We normally stay much closer to the Grand Place/centre but this time wanted a nicer hotel with spa and swimming facilities. I am surprised that there don't seem to be more spa hotels in Brussels. This hotel has a fitness centre with pool in the basement, but it is not exclusive to the hotel and has its own private members. The swimming pool was nice, but a bit full when we used it. And there didn't seem to be any order to the way people were swimming (ie not in laps) which made it a bit of a free-for-all. But it was still nice to swim & sauna. We ordered omelettes for breakfast which arrived by room service and were reasonably priced but the order arrived completely wrong. Omelettes did not have the fillings we asked for, one came without toast. The other came with white toast when rye was ordered. And they arrived with no potatoes (menu stated potatoes included), so it really felt as if they just threw together food from the breakfast bar - whatever was left over. We ended up sending it back. Other than that and having to pay for wifi in the room (though it's free in the lobby), this was a lovely hotel. Prepare for a walk or taxi to get to the centre of town though, if that's where you're headed.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Thank you for your sharing your comments with us.
We are dismayed to hear that you were not satisfied with some of our services, namely the room service, as this is certainly not the Marriott standard we want to provide our guests with. Please be ensured that we took note of this incident and reinforce the training on service to our staff.
We are glad to hear that you had the opportunity to try our fitness center including a swimming pool and sauna.
We have taken your comment regarding the internet. High speed internet is indeed charged in the rooms, but as stated, we do provide free connection in the lobby area.
We sincerely hope we will have the pleasure to welcoming you again at the Renaissance Brussels Hotel.
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Timisoara, Romania
Top Contributor
81 reviews 81 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 13, 2013

I liked the location, which allows visits of the European Quarter, or business trips in Brussels.
I liked also the pull.
I don’t like that you have to pay from the beginning 50 Euros per day of guarantee. It was not mentioned at the reservation time.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Thank you very much for your comments. We glad to hear that you had the opportunity to try our swimming area. Please note that all of our guests are asked to leave a guarantee with us upon check-in. This is to facilitate our visitors not having to pay directly after using the room service, making a phone call or using the high-speed internet. This is just a guarantee for the eventual extra’s and not a prepayment.
We are looking forward to welcoming you back in Brussels soon!
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Leeds, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 9, 2013

Weekend trip to Brussels. Picked this hotel because of the good reviews on Tripadvisor. We paid 79 Euros for one night, this included free underground parking, which costs 21 euro during weekdays. Hotel is clean, rooms are big, clean, and well equipped. The beds are comfortable too. We opted out of the breakfast deal because it was not cheap. For 20 euros we enjoyed a nice breakfast at a nice diner next door. We did use the heated pool, which was nice after a full day of walking around Brussels. Staff was very friendly and helpful. Subway station is about half a kilometer away from the hotel. I would definitely stay there again.

Room Tip: If you want to save money on breakfast try the diner at the Place du Luxembourg. Nice Belgian break...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, August 1, 2013
Thank you very much for your taking the time to share your experience from your recent stay with us. We are happy to hear that you enjoyed your stay with us mainly due our large spacious rooms with our divine Marriott bedding.The location of our hotel is ideal for a quiet stay, being next to the major European Institutions and 5 – 8 minutes’ walk to a variety of bus and subway access to quickly reach the heart of the city. We are glad to hear you had the chance to use our swimming pool. Looking forward in welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Brussels Hotel

Address: Rue du Parnasse 19 | EU Quarter, Ixelles, Brussels 1050, Belgium
Location: Belgium > Brussels > Ixelles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Ixelles
#4 Family Hotel in Ixelles
#4 Luxury Hotel in Ixelles
#6 Business Hotel in Ixelles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Brussels Hotel 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Brussels Renaissance
Renaissance Hotel Brussels
Renaissance Brussels Hotel Belgium

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