Stayed at Hotel Leopold for one night in Jan '13 for business. First impressions good - great location near to the European Parliament and very friendly staff. Received an upgrade to a 'Junior Suite' as hotel was busy so was very excited to see my room...
That's where the good impression ends unfortunately. The room itself was clean and neat, but absolutely freezing and not what I'd call a junior suite! It consisted of one room (albeit a decent size) and a bathroom. Since it was in the eaves of the building there was a pitched roof which I didn't mind, but did mean that most of the actual room size was lost. Anyway, I turned on the heating which was powered by the noisiest system I've ever heard (possibly because it was so ancient!), though this wasn't a problem until I went to sleep (when incidentally, it was a nightmare!). I purchased 24hrs Wifi access as I had a huge amount of work to do, only to find that it didn't work in my room. When I enquired at reception the staff were once again very helpful, and we thought the problem was fixed... Alas when I got back to my room it ceased to work so I had to do my work in the communal area downstairs (which was, unfortunately, right next to the lifts). Since my room was on the sixth floor I can only think that I was too far away from the hotel's router for it to work, though I don't think this is acceptable, particularly for a hotel in this location which is obviously going to be frequented by professionals travelling on business.
Suffice to stay I shall be requesting the far superior (and not much more costly) Stanhope Hotel around the corner next time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your positive review of our hotel. As so many customers find, we are ideally located for the European district and the historic centre of Brussels and pride ourselves on the high quality of our staff and service
I am sorry you had an issue with your wifi. We are in the process of installing a new system and still have a few teething problems. We have both free and payable wifi - the payable is very high speed and compatible with all the latest pc/mac and phone equipment. I have just verified that the wifi does work in the region where your room was located - we obviously have antenna all over the hotel, not just next to our router. We have a very comfortable bar/brasserie where you can work in peace and quiet without any lifts !
I am sorry that you do not wish to stay with us again, despite all the obvious benefits but am pleased that you think we are of a 5* standard, like the Stanhope...We are at least 25% better priced than the Stanhope as their rates do not include breakfast (+29 eur) nor city tax at 9.60 eur). Book with us and enjoy a huge and fresh buffet breakfast selection, with free wifi
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.