We booked the hotel through a 3rd. party,which I didn't realize until 3/4 way thru booking. Not happy with 3rd. party booking,they knew very little about the location or the hotel. Arriving we were greeted with a beautiful lobby and open area with beautiful vistas to the ocean. That's where the beauty stopped. The staff at the desk seemed less than interested and when we asked if there were any ocean front upgrades available(the booking agency told us to ask about the upgrade upon arrival) Without lifting his eyes the staff member hit a few keys on the computer and said the hotel was full and no upgrades were available. We checked into our room which was 2 queens ,I had confirmed for a king bed. The room was large but very worn with very few amendities no bedspread,1 picture on the wall, no washcloths, and the floor in bathroom was full of sand. The next day housekeeping left a dirty glass in the bathroom and did not replenish any of the shampoo or soap We went down to the beach which was beautiful and got a drink at the pool side bar. The bar closed at 4.P.M. and we had to go to the lobby bar if we wanted anything after 4. A"swim up" bar was advertised but was not open the entire stay. Beautiful Sunset! We had no coffee pot in the room so I went to the lobby thinking they would have coffee set up for guest . No! we had to go to the restaurant and pay for the coffee. I would think that compimentry coffee would have been offered,espcially considering the cost of room. We also noticed that the hotel was not full as the desk had indicated,as a matter of fact there were very few people around at any time. The desk attitude did not change during our stay,very complasent and every question seemed like a chore. I think the hotel has the potential but if the staff is not given better customer service direction ,I don't think that they will have many return guest. We loved Puerto Rico but I'm afraid that my next visit will not include The Rincon Beach Resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.