We were greeted very warmly. Due to an error that was completely our own fault, some adjustments were required to our reservation but these were made with a minimum amount of fuss and very quickly. My husband and I were travelling with our ten year old son and wanted a two bedroom suite so we reserved the Zermatt suite. It was perfect. The view was beyond breathtaking. The room was pristine and had lovely contemporary decor. It was on the top floor of the main building and was very quiet with two private balconies. We had dinner two nights in the restaurant and the food was exceptional. The breakfasts are also wonderful. The spa facilities looked very nice but we only had time to enjoy the indoor pool. The drive to the hotel was a small challenge but manageable with a GPS and someone who is used to European roads behind the wheel. I would highly recommend this gem for someone wanting a location out of the town centre.