After a long trip in Europe and seeing many hotels, this was a perfect way of ending our trip. The road to the hotel was not easy but once we arrived the friendliness, attention and the warm feeling given by the staff was just great! The room was cozy and had everything you might need...not to talk about the spa which has a very good concept. The restaurant has a beautiful view over the Lugano lake, something to enjoy as long as you can. We will definitely come back!!