I went there for a weekend with a friend. The service was welcoming and professional. We had lunch, dinner and breakfast there and the food was also of a good quality. Lunch and breakfast were served in the terrace overlooking Lugano lake which was breathtakingly beautiful. The room was spacious and classy, with a nice big bathroom, both very clean. Unfortunately, there were some problems that spoiled the picture. When we entered the hotel our noses were attacked by a chlorinated swimming pool smell. I don´t know if it was a temporary ventilation problem or it´s always like that, but it was quite unpleasant. In the evening we went to the bar for a drink and a small dinner and were shocked to see (or rather smell) men smoking cigars. The bar is not well air-conditioned so we spent a few hours in a sickening smoke. We could not leave as we were meeting other friends there. There was a live music and I felt really sorry for the nice lady that had to sing in this disgusting atmosphere. As the hotel is not directly in Lugano we had no choice to go somewhere else. If we knew in advance that it was allowed to smoke there we wouldn´t have booked the hotel.