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“Nice hotel with great lake view” 4 of 5 stars
Review of Swiss Diamond Hotel Lugano

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Swiss Diamond Hotel Lugano
5.0 of 5 Resort   |   Riva Lago Olivella, Morcote 6921, Switzerland   |  
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Special Price
25% off room rate
Ranked #1 of 4 hotels in Morcote
Terneuzen, The Netherlands
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Nice hotel with great lake view”
4 of 5 stars Reviewed August 31, 2013

I stayed one night for business and really enjoyed this short stay. Fast check-in, friendly staff, easy (valet) parking. Rooms are nice, although they look a bit old fashioned or classical (Baroque Style), they are quite new. A lot of rooms have great view on the Lake. Airco okay, but you can also open the windows. The bathroom (all pink marble) has a great rain shower, one that actually works great (a lot of power). TV/entertainment: took me 10 minuten to turn on the TV! Not great. Breakfast not 5 star, basic American Style, but outside terrace at the lake, with beautiful view, is definately 5 star quality. The bar is also very nice, didn't use the other facilities. I forgot my iPhone charger and reception sends it to my home address. Great service!

Room Tip: Definately choose a room with lake view!
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 people have reviewed this hotel

Traveler rating
    62
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    5
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15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
NY
Top Contributor
115 reviews 115 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed August 30, 2013

It took my breath away looking outside the many sliding glass doors from our Presidential suite to Lake Lugano. What a wonderful setting. The views are amazing. The Presidential suit sits on top of the restaurant with plenty of lounge chairs to enjoy the view. I have to admit that while the place is unbeatable its not really a 5 start hotel. I know the starts comes with the amenities the hotel offers like spa, pool, restaurant on site, etc. That's what makes a hotel a x amount of stars but this place seems a little bit run down. There were signs of humidity or leaks all over the ceiling. The carpet in the bedroom was blue with like it seems Clorox stains, also the quality of the carpet was cheap and rough. The hardwood floors are all scratched as well. We had also a connecting room (Presidential suite is 1000 and also Room 1001) which has the same leak marks in the ceiling. Even though we were right on top of the restaurant where they served breakfast we didn't hear any noise but the boats passing by and the people taking a splash on the lake. As you know Switzerland is very expensive, the restaurants around the area are expensive as well. The hotel restaurant served very small portions, my daughters ordered beef ravioli and literally got 5 raviolis on their plates. 225 CHF later we were off to sleep with three hungry kids. After that we decided to try a pizzeria in Melide a roughly 5 minutes car ride for a more decently priced meal and great service. Breakfast was ok, some cold cuts, a cheese cart managed by an old gentleman who will serve you some pieces, few yogurts and some sweet croissants and of course bread. They had runny scramble eggs and we ordered fried eggs for a nominal charge of 8 CHF which I believe it should be included in the breakfast items. Juices were not fresh squeezed but then again I have been spoiled while living in Spain with their fresh orange juice offered anywhere you go. The town of Lugano is not far from the hotel, a 10 minutes car ride but the hotel also offers a complimentary shuttle service which takes you to nearby areas as well as Lugano center, parking in Lugano can be challenging so I suggest you take advantage of one of the very few things that are included in the room price and the shuttle will take you and pick you up by the time you finish. The pool area is simply beautiful, as somebody already mentioned it was a little cold but the water was fresh as if it was from the lake, we didn't feel the chlorine burning our eyes. The staff was helpful and attentive, they made reservations for a private boat tour on the lake that was the highlight of our stay. Overall the place is beautiful but in need of some renovation, specially in the rooms.

Room Tip: there are 4 rooms facing the lake right on top of the restaurant. I think they call it deluxe rooms...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 18, 2013

This hotel was not bad but it didn't feel like a 5 star hotel to me. It's a lot cheaper than most 5 star hotels in the town of Lugano (Swiss Diamond is in the town of Morcote although it does overlook Lake Lugano). The main problem was the cleanliness of the room. It was a little dirty in some places and there were cobwebs on the ceiling in the bathroom. My other criticism of the room was that there was no full length mirror.

The positives about the hotel were plenty though; friendly staff, great indoor and outdoor pool (although I thought the outdoor pool was a little small and cold even though it was august), and a restaurant with a breathtaking view which made breakfast time a real treat. Although the breakfast spread was not bad I thought the selection of cheeses looked a bit sad, but then maybe that was because I had breakfast quite late and all the good stuff was gone!

Another great thing is that the hotel has a shuttle service which I think takes you anywhere (within reason) you want and it can pick you up again. The hotel is also around a 10 min journey from a huge designer outlet mall.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cattaro
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 15, 2013

We came to SDH Lugano straight from Dolder Grand, Zurich and the class difference was seen right away. I wouldn't discuss the concept of the hotel, it's location and so on. But several things are in my opinion unacceptable for a 5 star facility. Upon arrival we weren't sure for how long we stay, so we told on the reception that we will decide next morning. They showed us the rooms and we picked the one we liked which came up to be the most expensive one from those offered.
Next morning, we were informed, that if we want to stay longer, we have to change the room to a different one. It was impolite and we left. Another thing that we didn't like was the quality of breakfast. It was ok, but not for a 5 star. Only the selection of cheeses was proper, all the rest of the food was questionable. And coffee... When they serve you poor coffee in german part of Switzerland I can understand that, but the Italian part can not afford it. The coffee must be good!
And the room ... The air conditioning in 408 works really loud, send somebody to fix it, please.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Top Contributor
74 reviews 74 reviews
7 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 31, 2013

For my wife and me, this hotel was a wonderful experience. It is hard to improve upon the setting -- Lake Lugano -- and this place makes the most of it with dining rooms offering breathtaking scenic views. The room was very comfortable and meals (for us, two breakfasts and one dinner) were extremely good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 7, 2013

Great hotel, excellent service and nice pool area. Staff was always very friendly and supportive. Hotel is located in Morcote, a 15 minute drive from downtown Lugano. Upon check-in, we were upgraded to a superior room with balcony - what a treat!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

Great hotel with excellent rooms overlooking the lake at a beautiful location on Lake Lugano. Very nice helpful service. Nice Spa and pool.
Everything was perfect exept for one thing: We are vegetarians and there was no standard food menu for us. The extra made veggie food was not really tasty and overpriced.
I would wish that this place would get inspired by Hiltl restaurant in Zurich. That would make the place even more special for vegetarians and foreigners.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Swiss Diamond Hotel Lugano

Address: Riva Lago Olivella, Morcote 6921, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Morcote
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 hotels in Morcote
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Swiss Diamond Hotel Lugano 5*
Official Description (provided by the hotel):
Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more   less 
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Also Known As:
Swiss Diamond Resort Olivella
Swiss Diamond Hotel Lugano Switzerland/Swiss Alps - Morcote

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