The main feature that drew us to this hotel was the room rate, which was low for an upgraded a 5-star hotel. Other than that everything was quite average. The room was spacious but did not have an appealing feel to it (maybe just too old). Nevertheless all the facilities were just fine. The spa was good except for the weird Jacuzzi. I'd guess the best rooms are the suites sitting right on the lake, but I did not see them on the inside. Breakfast was good. All in all it was worth the room rate, but if you're looking for a proper 5 star hotel, this is not the one. Also note that it is outside the city (Lugano) and the shuttle service ends quite early (~21:30).