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“Fresh and modern but confused reception” 2 of 5 stars
Review of ibis budget Wentworthville

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ibis budget Wentworthville
377-383 Great Western Highway, Wentworthville, Holroyd, New South Wales 2145 , Australia (Formerly Hotel Formule 1 Wentworthville)   |  
Hotel amenities
Ranked #1 of 1 hotels in Wentworthville
Canberra
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Fresh and modern but confused reception”
2 of 5 stars Reviewed September 13, 2012

I ordinarily stay at the F1 Enfield, which comparatively is less modern than the wentworthville location. I was impressed with the room with very modern styling and fresh paint. I was however very disappointed about the confused checkin and out arrangements. Nothwithstanding having paid online, I was requested to sign a form and asked whether I wanted to pay Cash in the morning to avoid the credit card surcharge. I tried to pay in the morning but had a painful and tedious argument about how much I should pay. As it transpired the employee thought I wanted to pay for another night. I give an e for effort in respect to listening skills. I also add that the coin operated toasted sandwich machine is an appalling waste of $4.50 and omits a label whereby the owner can cop a serve for a substandard product.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWentworthville, General Manager at ibis budget Wentworthville, responded to this review, November 13, 2012
Thank you for your feedback which was most helpful. The training of a new employee is always a challenging period and from your feedback I can see need to be more thorough in this area. I have also passed on your feedback about the sandwiches to the relevant party.

Once again, thank you and we look forward to serving you better in the future.

Kind regards
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149 people have reviewed this hotel

Traveler rating
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    56
    37
    13
    13
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 7, 2012

Go in knowing that you've paid $70, and you'll be happy with what you get. Tiny room, clean enough, with tv. The bathroom is amazing, you can shower whist going to the toilet. And if you'd like to wash your hands after going to the toilet, you need to make your way past the bed to get to the basin.
A floor mat would be handy to soak up the water that escapes from the bathroom cubicle.

IN all, cheap, convenient.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWentworthville, General Manager at ibis budget Wentworthville, responded to this review, October 8, 2012
Thank you for choosing to stay with us and for your suggestion for a bath mat to be included in the room. Your suggestion will be taken into consideration for future upgrade. Once again I would to thank you for taking the time to write the review and for your suggestion.We do look forward to being of service to you again in the future.

Kind regards,
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A TripAdvisor Member
5 of 5 stars Reviewed June 17, 2012

the service is excellent --- the staff friendly ---- the facilities clean and well maintained ----- the online booking works well ---- its quiet even though its on the corner of two main highways --- close to amenities --- all in all very good for a quick stay

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWentworthville, General Manager at ibis budget Wentworthville, responded to this review, June 18, 2012
Thank you for writing a review on your stay with us recently. It is always nice to hear good feedback and you are spot on when you say the room may be cheap but it still means good customer service and clean facilities. We pride ourselves here at Wentworthville on helping guests as much as possible and maintaining the hotel to a high standard. I hope to see you again soon.
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Terrigal, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 5, 2012 via mobile

Stayed there the night before sporting competition so as no need to travel early in the morning. Will happily use again. Basic accommodation but clean and friendly lady on the front desk.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWentworthville, General Manager at ibis budget Wentworthville, responded to this review, June 6, 2012
Thank you for reviewing the hotel. As you mentioned it is a great place to stay if you have an event to attend and because you save on accommodation you save on time not having to drive down on the morning of the event. We look forward to welcoming you again on your next stay.
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Cowra, Australia
1 review
4 of 5 stars Reviewed June 1, 2012

The service was fast and friendly. Rooms were clean and comfortable. The location was nice and close to Westmead Hospital, the reason for our visit to Sydney.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWentworthville, General Manager at ibis budget Wentworthville, responded to this review, June 4, 2012
Thank you for writing about your recent stay with us. It is always nice to hear that guest's have enjoyed their stay. We get a lot of people staying with us who are visiting Westmead Hospital as it is a short drive to this facility. I look forward to seeing you again if you have to stay near Westmead again.
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Additional Information about ibis budget Wentworthville

Address: 377-383 Great Western Highway, Wentworthville, Holroyd, New South Wales 2145 , Australia (Formerly Hotel Formule 1 Wentworthville)
Location: Australia > New South Wales > Greater Sydney > Holroyd > Wentworthville
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 1 hotels in Wentworthville
Price Range (Based on Average Rates): $
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