We booked the day before after seeing their excellent web site. On arrival we were shocked as it was shabby and rundown. We had tried to book their best room but it was taken so we settled for the second best. We were directed to our room with no offer of help with our cases, we had to find our way through a maze of small grubby passages. the room itself was clean enough but extremely small, certainly not worth the £85 ppn db+b. We went back to reception and said it was not suitable, we asked about our £100 pound deposit paid the day before, and the receptionist said someone would ring us on Monday about returning it. After several return calls and a quite abusive manager who said we didn't give him chance to put things right (How when the best room was taken ? And our complaint was about the state of the place.)we realised we were getting nowhere with him we gave in.
Our advice to anyone would be not to be influenced by the web site, reality is a great disappointment.
As it turned out they did us a favour, we went further around the coast and found a 4* Brend Group Hotel. What a difference, clean, very well managed, excellent food and cheaper.
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- Also Known As:
- Sandy Cove Ilfracombe
- Hotel Sandy Cove
- Sandy Cove Hotel Berrynarbor, Devon