I stopped in because I was tired of driving and wanted to lay down a few hours before getting back on the road. I was treated with the upmost respect at check in like she knew me personally and I had never been to this hotel before. I know good customer service because I am a manager at Fairfield Inn and I was just overly excited about the service. It impacted me so much that I went back to work and had a meeting with my staff letting them know about my experience and the areas we need to improve in. Usually when I tell someone NO I am not interested in joining the point programs I usually get attitude but she was still very friendly and advised me that she will just check back with me and I loved the fact that she didn't just give up. I give credit where credit is due and this is one time I can say that it is DUE to this young lady. I wanted to wait on the manager to get in the next morning so that I could brag on her but when I walked to the front desk to my surprise she was still there because I didn't even get her name when I checked in LOL, I said how can I let someone know how friendly and nice you were and her response was "See that's why I told you to join our program" I couldn't do anything but laugh. I told her that I didn't have time and that I needed to get back on the road so she said well here's a card you can go online and tell everyone about your experience with Chelria at Holiday Inn in Byram we would really appreciate it. The room was very clean and my overall experience at this hotel was just WONDERFUL! I will be returning here whenever I'm in the area
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Byram, a hotel in Byram, MS, is a brand new hotel and perfect for the business or leisure guest! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Byram