My wife & I had booked and prepaid this hotel via Expedia, to stay on the 13th, September.2012. On our arrival, at 7.30pm, we were told by reception staff, who would not make eye contact, that we cannot stay here, and did we not receive their emails. Having an Android tablet, we were receiving & replying to emails, but nothing came from that hotel. They said we could stay at another hotel, which we would like 20 minutes away.
We sensed something fishy was going on, and using the address they gave us (no hotel nname) our sat nav took us to the other side of the lake - a journey of 50 minutes. The Flora hotel, that we had been directed to had been student accomodation, with dirty carpets, the room had a cracked sink and broken bathroom light - the dining room chairs were frayed. We were most unhappy. When we got home, we notified Expedia of our experience, and to their credit after an investigation refunded us the full ammount we had prepaid, and offered us an unreserved appology.
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- Also Known As:
- Hotel Himmelrich Kriens, Canton Of Lucerne, Switzerland