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“Redirected to another hotel” 1 of 5 stars
Review of Hotel Himmelrich

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Hotel Himmelrich
3.0 of 5 Hotel   |   Schattenbergstrasse 107, Kriens, Lucerne 6010, Switzerland   |  
Hotel amenities
Ranked #3 of 5 Hotels in Kriens
Herefordshire
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Redirected to another hotel”
1 of 5 stars Reviewed October 24, 2012

My wife & I had booked and prepaid this hotel via Expedia, to stay on the 13th, September.2012. On our arrival, at 7.30pm, we were told by reception staff, who would not make eye contact, that we cannot stay here, and did we not receive their emails. Having an Android tablet, we were receiving & replying to emails, but nothing came from that hotel. They said we could stay at another hotel, which we would like 20 minutes away.

We sensed something fishy was going on, and using the address they gave us (no hotel nname) our sat nav took us to the other side of the lake - a journey of 50 minutes. The Flora hotel, that we had been directed to had been student accomodation, with dirty carpets, the room had a cracked sink and broken bathroom light - the dining room chairs were frayed. We were most unhappy. When we got home, we notified Expedia of our experience, and to their credit after an investigation refunded us the full ammount we had prepaid, and offered us an unreserved appology.

Room Tip: Don't go there!
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Service
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Chilliwack, Canada
1 review
5 of 5 stars Reviewed October 2, 2012

Wonderful location,spectacular view!!!!! looking over the city,Lack and the mountains of Lucerne.We stays there in September for two nights.The room were good,the food is good and the staff were nice and friendly.Loved every minute of our stay and we would recommend it to anyone go there.We would love to go back and stay there again.......;:)

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chatham-Kent, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 29, 2012

We stayed in this hotel in September for 2 nights and loved it. Wonderful location, the rooms were great, food good, and the staff nice and friendly. Favourite part was sitting on the balcony at night looking over the valley and the city of Lucerne. Loved every minute of our stay there and would recommed it to anyone who visits the area.

Room Tip: All of the rooms were good and ours had a nice big balcony, so my sister and her husband joined us t...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 25, 2012

Himmelrich Hotel was our designated accomodation for two nights while on tour in Switzerland. One positive thing about the hotel is it's location and spectacular view of Lake Lucerne and/or the mountains. The hotel is perched high above the hill away from most everything. This is a good thing if you are looking for peace and quiet. Looking out from the terrace at night gives you an awesome view of Lucerne down below. An early morning out on the terrace is just as fresh and exhilarating an experience one can have. On the other hand, there were a lot of things that negated the experience. First off, the hotel is not well maintained. There was inadequate lighting in the rooms as well as the hallways. Bathrooms seriously needed cleaning and repairs. I must say, our bed was clean and comfortable. Breakfast was just so so. Service is not existent. Not enough help. Guests were waiting for a long time for breakfast to be served but the hotel workers were nowhere to be found. I have a feeling that when the bar and restaurant closed, all the workers left for the night leaving just the guests in the hotel. Not a good thing.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mississauga, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 9, 2012

I had the misfortunate of staying at this hotel last week and if you saw the movie THE SHINING that pretty much describes it. There was a bloody handprint on the wall beside the front door and a questionable stain in the bathroom. We were warned that this was a basic hotel, but it was a dump! The service was horrible, the staff was useless and arrogant - imagine! The breakfasts were DISGUSTING and I paid 8.50 euros for a soup consisting mostly of parsley & noodles.
Yes, the view was breath taking.
However, I would never recommend this hovel to anyone. My advise, steer clear of Hotel Hell.

Room Tip: Don't stay here - run!
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
1 of 5 stars Reviewed September 6, 2012

After driving for 6 hours, I arrived at the hotel and was told at the reception that there were no rooms available and that I would be transferred to a sister hotel. I was obviously extremely upset that this had happened, and not only were they so unorganized that they had double booked the room, but that no one had rang or emailed to let me know in advance. I then found out from an intern there that this has happened hundreds of times since he started working there 6 months ago. After waiting around for a while, we were told that the only room available was in a hotel a 25 minute drive away which was very frustrating after driving for 6 hours already that day. Anyway, it seemed that there was no other solution so we drove to the other hotel, which turned out to be an hours drive not the promised 25 minutes. Furthermore, the new hotel was next to a lake but with hotels, construction sites, and parking lots blocking the view, rather than on top of a mountain with a beautiful view like at Himmelrich. Also, by the time we got there after all the messing around and driving it was too late to enjoy the area. I tried to get the price refunded but was only given a discount and was not given the deposit back. This is outrageous considering that the room was double booked, we weren't informed beforehand, we had to drive an extra hour, and was put in a significantly worse hotel. The new hotel also took us off track, so we had a longer drive the following day. DO NOT STAY HERE UNLESS YOU WANT YOUR HOLIDAY RUINED.

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Sydney, Australia
Top Contributor
88 reviews 88 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 18, 2012

This hotel is very bare,no room tv or phone or reliable internet.No tea if you dont like coffee and it is a loooong way from anything,especially lucern.some may appreciate its picturesqe location and beauty though.

Room Tip: Ask for a room with lake views.They all have balconies,but some are adjoining,so make sure you know...
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Himmelrich

Address: Schattenbergstrasse 107, Kriens, Lucerne 6010, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne > Kriens
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #3 of 5 Hotels in Kriens
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Himmelrich 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Hotel Himmelrich Kriens, Canton Of Lucerne, Switzerland

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