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“A Good Place to Land!” 4 of 5 stars
Review of Quality Hotel Real San Jose

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Quality Hotel Real San Jose
3.0 of 5 Hotel   |   Autopista Prospero FernandezCostado Este Forum, Santa Ana 60-6155, Costa Rica   |  
Hotel amenities
Ranked #7 of 9 Hotels in Santa Ana
Sacramento, California
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“A Good Place to Land!”
4 of 5 stars Reviewed February 5, 2013

There is a computer room with free WIFI that I found very helpful to confirm reservations. The room was clean and comfortable with normal amenities found in a US chain hotel. Staff was very helpful and the restaurant served good food. The location is out-of-the-way for seeing San Jose city, but is somewhat close to the airport for those traveling in and out of San Jose. This hotel is not posh by any means, but a great place to stay enroute to the airport or just arriving and needing a good night's sleep!

Room Tip: There is a pool, but is not heated.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for your comment. We are pleased that you have taken a positive imprecision about our service and hotel in general. We have a business center open 24 hours which has three computers where you can print and surfing the internet without any charge. actually Hotel is located 25 minutes from downtown San Jose. Although we have a taxi service 24 hours that can take gladly to San Jose. The Juan Santa Maria International Airport is less than 10 km from us.

Your comment we will reach all our employees.


Sincerely,

Fernando Fernandez
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed at this hotel on Jan. 27, 2013 as the last night of our Caravan tour of Costa Rica. The rooms were comfortable and clean. Our room had two double beds, a desk, safe, a comfortable sitting chair, and good access to Wi-Fi.

The computer room had three working PC's and we used them to print our boarding passes. The shuttle took us to the airport which was about 10-15 minutes away.

The breakfast the following morning was very good with an egg/omelet station and many other choices: sausages, scrambled eggs, waffles, gallo pinto (rice and beans-a Costa Rican staple), fruit, fabulous pineapple, juices, coffee and tea, and pastries. They probably had cereal and anything else you would expect.

We ate dinner at the hotel and we were with the Caravan group so I am not sure that this is normally available but the food was good and the red wine was ok (Frontera). There were a couple of restaurants that were immediately adjacent to the hotel if you wanted somewhere else to eat dinner.

The exercise room had two each: treadmills, bicycles, and ellipticals. It also had a set of free weights and some mats. The room was spotless but I didn't work out so I can't say whether the machines worked but they looked to be in good shape.

All-in-all, a very comfortable place to stay when you arrive or leave Costa Rica.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 18, 2013
Dear Guest,

We would like to thank you for the time taken to make your comments about your stay with us at the hotel. We are pleased that you've had a positive experience with us. All rates include buffet breakfast, internet and local calls.

By the way, your description of our facilities and services is detailed and very good.

Hoping to see you soon in our hotel.

Sincerely,

Fernando Fernandez
General manager
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Saskatoon, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 1, 2013 via mobile

We stayed here the last night of a tour. This hotel is only 15 minutes from the airport which adds to the reasons to stay here. There is complimentary WiFi and there are computers with a printer available in the Business Centre where you can print your boarding passes. The rooms were quite comfortable and clean.

The dinner buffet was very very good with plenty of food and great service.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 11, 2013
Dear Guest,

Thank you very much to you for sharing your experience at our hotel. We are pleased that we have been positive for you. Effectively the hotel has internet in all areas of 15 megs free for all guests. Our business center has three computers where you can work and play without extra cost 24 hours a day. Our hotel is located less than 10 kilometers from the international airport.

Thanks for your comments about our buffet.

Hoping to see you soon in our hotel.

regards,

Fernando Fernandez
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2013

Stayed there on our last night in Costa Rica before flying back to .Canada Everything was great~ food, internet, general state of the Hotel , staff and room. The only negative was the hard mattresses, many other people felt that the mattresses were uncomfortable.
There is a Mall nearby however not sure if it's safe to walk there since there wasn't a sidewalk and a lot of traffic. We were told a Taxi would be about $3.00.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 11, 2013
Dear Guest,

Thanks for taking the time to make a comment about your stay with us. We are glad to read that your stay was a positive experience. Regarding the comment about the mattress our housekeeping team noted and already did the corrective measures.

Hoping to see you soon at our facilities.

Sincerely,

Fernando Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Linn, Oregon
Top Contributor
92 reviews 92 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed January 28, 2013

Looking at some of the reviews for this hotel, I was a little surprised. I had a wonderful stay here at three different times during a recent visit to Costa Rica. A travel agent picked this hotel for us, and I was pleasantly surprised by the quality of the rooms. The rooms are large, and the beds are comfortable. Everything was super clean and working, although I agree with the reviewer who commented on the low water pressure in the showers. The front desk went out of their way to be helpful and friendly (Eylin is a superstar) as did the bar staff. The breakfast is included and is outstanding. This is not the cheapest place I stayed in Costa Rica, but it is one of my favorites.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 5, 2013
Dear Guest,

Thank you for sharing your experience at our hotel. It's good to hear that in your three stays have had a positive experience with us. Our rooms are 40 square meters in size approximately, which makes them comfortable for guests regardless of one, two or three people. In the case of low water pressure in the showers and our maintenance team solved the problem and we checked daily. Thanks for the comment about Eylin, she already knows. Our breakfast buffet has multiple choices of dishes and is included in all rates.

Hoping to see soon in our hotel.

Wishing the best,

Fernando Fernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

We spent a night here before returning to the united states. The rooms are comfortable, the food really good and the staff very friendly. It's a 15 minute trip to the airport. The Internet is complimentary and the provide computers and a printer in their business center so you can print your boarding passes. Not much else to do in the area but there are three restaurant choices in the parking lot if you want to eat outside of the hotel.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, February 5, 2013
Dear Guest,

Best regards from San Jose. First of all we want to thank you for the comment posted about your experience at our hotel. We are very proud that you've had a positive experience with us. In fact the hotel offers 15 meg internet, buffet breakfast and local phone calls included in all rates. Our business center is open 24 hours a day where you can print documents and browse Internet without any additional cost. We are located less than 10 kilometers from the airport.

Your comments will be shared with all our employees and hope to see you again in our facilities.

Sincerely,

Fernando Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
Top Contributor
187 reviews 187 reviews
77 hotel reviews
Reviews in 95 cities Reviews in 95 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed January 20, 2013

We stayed three nights and I probably should have tried to get some of the maintenance issues addressed, but I was lazy. The rooms have individual airconditioners under the windows. The temperature knob on ours was broken off, so it was difficult to regulate the temperature and at times it got too cold. The shower had a very weak flow with not all of the water diverted to the shower. It was not as hot as I would have liked.

The line on the hair dryer was riduclously short -- only about 8 inches long.

The elevators are down a rather long hall from the lobby. If you have a room above the first floor with a room number ends in less than 25, you will be "back tracking" a lot. Our room number was low and were overlooked the highways (but noise was not a problem at all).

There is a nice gym by the pool. It was very nice and cool. There is a pleasant view, but no TV. There are free weights, 2 treadmills, two bicycles, and two ellipticals.

There is a breakfast buffet with omelet station. Some of the items on the breakfast buffet are clearly leftovers from the night before -- odd hors d'oevres and dry sandwiches or other oddities.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernandezb, General Manager at Quality Hotel Real San Jose, responded to this review, January 23, 2013
Dear Guest,

First of all we want to thank you for writing about your experience in our hotel. We love that the guests were brought to us the points we need to improve in order to deliver an excellent service to all our visitors. We have already taken action on items seen in the room. As for breakfast we are very sorry that you've taken that impression. We keep a strict control of the food we serve in our restaurant to ensure food security for all our visitors.

Hoping to see you again at our facilities.

Sincerely,

Fernando Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Real San Jose

Address: Autopista Prospero FernandezCostado Este Forum, Santa Ana 60-6155, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Santa Ana
#5 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Real San Jose 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Quality Hotel Real San Jose is conveniently located in the new business and entertainment center of Santa Ana, just a few steps from a variety of restaurants, bars, shopping centers and 6 miles away from the " Juan Santamaria" international airport .We are perfectly located just in front of FORUM 1 Santa Ana office park and minutes away from Forum 2 and Plaza Roble. Valle del Sol Golf Course, one of the finest golf courses in Costa Rica, is only three minutes away and 15 minutes from Dowtown. You can start your day with a free full, fresh, healthy and hot buffet breakfast. Our restaurant offers a varied selection for lunch and dinner, while our bar is the perfect place to relax and unwind after a stressful day. In-room dining is available with 24-hour room service.A well-equipped fitness center and an outdoor pool take care of fitness needs. Free parking is available for up to 200 vehicles.Our four function rooms at the hotel can accommodate business and social events for up to 70 guests in a reception setting, while a special outdoor area is the ideal venue for cocktails or special dinners. Business travelers will welcome the business center equipped with the latest technology.All spacious guest rooms at our warm hotel are thoughtfully appointed and feature an array of modern amenities, including free high-speed Internet (15mb), free local calls, coffee makers, flat sreen television with cable including 12 HD Channels, irons and ironing boards. We can offer you one of our 16 Mini Suites equiped with mini fridge, microwave, stereo, king size bed, and a small living room with a sofa bed. Whether visiting San Jose for leisure or business, the Quality Hotel Real San Jose is ideal for accommodating your lodging needs. Our multilingual staff looks forward to welcoming you to beautiful Costa Rica. ... more   less 
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Also Known As:
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Hotel Real San Jose Costa Rica/Province Of San Jose - Santa Ana

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