This place has really warm and friendly front desk staff (Pablo, Nelson) and the kitchen staff are awesome too, always quick to assist with anything. After second day they all knew me by my first name which I found really genuine and friendly on their part. The food is great, especially the breakfast buffet.
My one concern is with room cleanliness and service. I noticed red ink/lipstick on the shower curtain upon my arrival, but thought nothing of it since it was on the outside. A few days later I noticed a similar stain on the comforter which freaked me out a little bit. I asked to have the bedding changed immediately and was told it would be done. After 3 hours, housekeeping came to take the bedding and curtain away, but 2 hours later they still hadn't returned it.
Normally I would just switch beds, but because of the tight configuration on the nightstand, my Sleep Apnea machine doesn't make it to the other bed. Having worked all night, waiting an extra 5 hours to get to sleep does not make one a happy camper. The best part is, I had been leaving a nice tip daily for the cleaning service!
I would still recommend this hotel, based on the friendly staff and restaurant, but the cleaning crew can definitely use a lesson in customer service.
- Also Known As:
- Quality Inn Santa Ana
- Quality Hotel Santa Ana
- Quality Hotel Real San Jose Costa Rica/Province Of San Jose - Santa Ana
- Official Description (provided by the hotel):
- The Quality Hotel Real San Jose is conveniently located in the new business and entertainment center of Santa Ana, just a few steps from a variety of restaurants, bars, shopping centers and 6 miles away from the " Juan Santamaria" international airport .We are perfectly located just in front of FORUM 1 Santa Ana office park and minutes away from Forum 2 and Plaza Roble. Valle del Sol Golf Course, one of the finest golf courses in Costa Rica, is only three minutes away and 15 minutes from Dowtown. You can start your day with a free full, fresh, healthy and hot buffet breakfast. Our restaurant offers a varied selection for lunch and dinner, while our bar is the perfect place to relax and unwind after a stressful day. In-room dining is available with 24-hour room service.A well-equipped fitness center and an outdoor pool take care of fitness needs. Free parking is available for up to 200 vehicles.Our four function rooms at the hotel can accommodate business and social events for up to 70 guests in a reception setting, while a special outdoor area is the ideal venue for cocktails or special dinners. Business travelers will welcome the business center equipped with the latest technology.All spacious guest rooms at our warm hotel are thoughtfully appointed and feature an array of modern amenities, including free high-speed Internet (15mb), free local calls, coffee makers, flat sreen television with cable including 12 HD Channels, irons and ironing boards. We can offer you one of our 16 Mini Suites equiped with mini fridge, microwave, stereo, king size bed, and a small living room with a sofa bed. Whether visiting San Jose for leisure or business, the Quality Hotel Real San Jose is ideal for accommodating your lodging needs. Our multilingual staff looks forward to welcoming you to beautiful Costa Rica. ... more less
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