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“Stylish, good value, convenient to Airport & rental cars” 5 of 5 stars
Review of Aloft San Jose Hotel

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Aloft San Jose Hotel
3.0 of 5 Hotel   |   Forum 2 Business Park, Lindora, Radial a Santa Ana, Santa Ana, Costa Rica   |  
Hotel amenities
Ranked #6 of 9 Hotels in Santa Ana
Certificate of Excellence 2014
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Stylish, good value, convenient to Airport & rental cars”
5 of 5 stars Reviewed April 17, 2014

The Aloft of San Jose felt new and had all the amenities you would expect from a business hotel. The concept is a bit of a mix between a luxury hotel and a budget one. The amenities seem to all be there that I expected, but had some features similar to America's Best Value Inn, in that there was self service food available 24 hours a day. We used the fitness room which roomy and very well equipped with modern, working treadmills, cycles, elliptical, nautilus, and free weights.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 22, 2014
Thank you for your feedback and we are glad that this Sassy Savvy Experience and style of life hospitality pleased you and made you have a pleasant stay.

We hope to have you with us again in the near future.


Regards,

Paul Downey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami Beach, Florida
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 14, 2014

This hotel is relatively new I think. Or at least it appeared that way. It is really very centrally located near the Escazu and other nightlife and shopping districts but far away from the more dangerous parts of the San Jose Costa Rica. The hotel is very clean including the rooms which are nice and upgraded. All of them I think. I have stayed here three times over the course of time and I don't think I found a bad room yet. Wifi is quick and works most of the time. It is complimentary. The breakfast is great and is also complimentary. I recommend this over other more expensive options in Costa Rica when you need to stay anywhere near the San Jose or Escazu area!

Room Tip: I think all the rooms are good in this hotel but ones toward the back of the hotel have better views...
See more room tips
  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 22, 2014
Mr Universal,

Thank you so much for your time and such great review. Being 2 years old the Aloft San Jose inovated this Sassy Savvy Experience en Latin America, and we are so pleased to have met your expectations. Now with our new Backyard Lounge & Restaurant providing all 3 meals and Room Service provides our clients with even better experience. Hope to have you with us again soon.

Regards,

Paul Downey
General Manager
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Charlottesville, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

The Staff were very friendly. The room was clean and very comfortable. The breakfast was good for people on a gluten-free diet. I'm always looking for a place where I can have gluten-free breakfast. And that was it.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 22, 2014
Thanks for such great review and we are so happy to have fulfilled your needs whilst visiting San Jose and Costa Rica. Hope to see you at one of our 100 alofts round the world in the near future.

Regards,

Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 8, 2014

Friendly staff. Clean rooms. Decent Price. Good food. Only complaint is that a bit of sound travels through the doors connecting the rooms. Other than that, had a great time. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 11, 2014
Hi There. Super review and thank you for your feedback. Will make sure your we add such preference to your profile available at all Starwood properties worldwide. We are working on getting this issue improved in our 2 connecting rooms per floor. Hope to see you soon again with us.

Regards,

Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, RI
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 30, 2014

Place is clean (not obvious in Costa Rica!).
Personal is resourceful and helpful.
Location is OK: close to the airport, 20 minutes from downtown San Jose. Not so much to do in the area of the hotel.
Security around the hotel is impressive.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 11, 2014
Thank you for a perfect score. We are happy that our Experience provides such positive memories to all our travellers. Hope to have you with us again in the near future.

Regards,

Paul Downey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 27, 2014

had an enjoyable experience with aloft. love the vibrant colours that aloft uses, the bed was really comfortable, the surroundings are quiet. i love the bliss toiletries they use but do not like that they use dispensers for shampoo and shower gel, which means you can't take them with you if you like them. breakfast selection wasn't fantastic but the food quality was all right.

the hotel is located right beside a mcdonald's that's open 24 hours, and also walking distance to lots of food options and a supermarket. cannot complain!

what i really do not like about aloft is that they have loud and awful music in the evenings. that's probably the only thing that ruined my stay.

helpful tip: if you have time when you're leaving for the airport, flag a cab off the road instead of use the hotel's. the hotel's charge usd25, and if you flag one off the road, you could save some money if it goes by meter.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, April 11, 2014
aaron0421,

Thank you ever so much for such a great review and above all for you usefull comments in order for us to constantly provide great experiences at our sassy and savvy alofts around the world. I am sorry about the loud music at our wxyz lounge. Look forward to having you with us again when in San Jose.

Regards,

Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southfield, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 23, 2014

I suppose my expectations might have been too high for this property to begin with...

Stayed one night before flight back to US at this hotel. Hotel was clean and check-in relatively simple. Front desk staff was overall helpful. The hotel has a definite "W" hotel vibe to it but on a miniature scale. I definitely liked the lobby and bar area - very chic- with lounges and music (and possibly fragrances) being pumped throughout to enrapture all of their guests' senses. There was a single pool table near the bar. There was a small 24 hour marked right off the main check in area which was nice to grab some things if you needed them. Coffee was free but not very good with powdered creamer. However, the selection was mostly processed and frozen items and did not look very appealing nor very well attended to.

Although a SPG elite member, we were told that their hotel only has one type of room and upgrades were not possible. However, we got an "accessible" room which was supposedly larger. Although it probably was, I usually do not go for these rooms because the layout can be atypical including the shower which is usually just one large room - which ours was. This lack of loyalty to their SPG elites seemed a bit odd to me.

Unfortunately, my positive comments end here.

The room was very simple in an "artsy" format with colored walls and carpeting. The view was of a busy road and nothing special. The bed reminded me of a mattress one would find at a 1 or 2 star competitor - very uncomfortable. I doubt this is the bedding package that is touted about in their adverts. The room service closed right around the time I was getting hungry so this was a let down as well. The wireless interned was available but pretty slow.

Unfortunately (or fortunately), our flight was too early to take advantage of the breakfast included in our rate. The front desk generously offered a "bagged" breakfast which is often a gamble but I would think usually would include a breakfast pastry/muffin, fruit or cereal. A picture is included in this review - what a disappointment! The bagged breakfast included a salami or other meat type sandwich, old lettuce on top of soggy bread with cheese, a bag of cocoa puffs equivalent and some non-refrigerated milk and an apple. Although I appreciate the gesture, this was a horrible meal and ended up being mostly discarded. I actually believe I became ill from it after we arrived back home but cannot be sure.

Although the price was very reasonable for a modern, hip, new hotel in a great part of San Jose, due to the room as well as mattress we probably won't stay here again during our next stay. Maybe we will just come to use the bar/lounge area during our next visit but not to stay.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, March 25, 2014
Careofme,

Thank you ever so much for your review and for allowing us to constantly improve our services and implement suggestions towards the Aloft barnd as part of Starwoods selected service portfolio. As well as our 24 hr re:fuel we do provide room service from 6am to 11pm with a vast variety of items. Regarding your dissaponitment with some oy your F&B experiences we have been working on this area and for 5 months now have our NEW Backyard Lounge & Restaurant which was an inovation to the aloft brand in the americas, being able to provide a better gastronomic experience. All your comments will be taken into consideraton and we will be working towards improving these issues. Unfortunately our hotel does not provide with any distinguished type of rooms and hence we cannot provide with upgrades. We do hope to be able to convert this negative experience as an elite member to our chain and to be able to have you with us again when visiting San Jose.


Regards
Paul Downey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft San Jose Hotel

Address: Forum 2 Business Park, Lindora, Radial a Santa Ana, Santa Ana, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Santa Ana
#3 Family Hotel in Santa Ana
#6 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft San Jose Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Aloft San Jose is a bold new hotel featuring loft-inspired in Costa Rica’s trendiest neighborhood just 6 miles from the airport in Forum 2 Business Park, perfectly positioned for work and play near the city of Escazú and across from Momentum Plaza and just a few blocks from the exit to the route that takes you to the Costa Rica beaches and National Parks. Breeze into one of our Bright Aloft rooms, featuring our ultra-comfortable signature bed, an oversized showerhead, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.Meet & mingle with friends at our w xyz(SM) bar,or enjoy lunch or dinner at our Backyard Lounge & Restaurant, Play in our re:mix(SM) lounge. Plus, you can always stay connected with complimentary hotel-wide wired and wireless Internet access! ... more   less 
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Also Known As:
Aloft San Jose Hotel Costa Rica/Province Of San Jose - Santa Ana

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