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“Great Hotel For Families With Kids and Pets!” 5 of 5 stars
Review of Aloft San Jose Hotel

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Aloft San Jose Hotel
3.0 of 5 Hotel   |   Forum 2 Business Park, Lindora, Radial a Santa Ana, Santa Ana, Costa Rica   |  
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Ranked #6 of 9 Hotels in Santa Ana
Antigua, Guatemala
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Great Hotel For Families With Kids and Pets!”
5 of 5 stars Reviewed August 26, 2013

We were staying in the San Jose area to shop for a car and stock up at Walmart and PriceSmart. We had our twin 3 year old boys and two old pugs with us. This hotel was great! Most of the staff is bilingual. They let us check in a few hours early without any hassle.
The room was quiet, clean, and nicely layed out. I really liked that the black out shades had their own frame so the room was literally blacked out in the morning - perfect for kids who wake up to the sun.
The room was pretty good for the kids. We had 2 queen beds which was plenty of room for everyone. When I checked in, they offered to set up little beds with tents for the boys at no charge. There is a mini fridge that was actually cold - cold enough for my kids' milk to stay cold. The beds were really comfortable, the air conditioning was quiet, I didn't hear any other guests, there was lots of hot water and water pressure in the shower. My only change would be to have a bathtub for the kids but with all the other accomodations, it was easy to look past that.
The staff was very accomodating for the dogs - there was no fee, deposit, damage, or any other charge, for them; they had no issues with the fact that there were two dogs, they had set up dog beds, treats, bowls, and toys in the room before we arrived, and the staff gave them hugs and kisses! Not bad for a couple of dogs who have been in the car all day!
Breakfast was included with our room. It wasn't any run of the mill breakfast - there were eggs, gallo pinto, fresh fruit, cereal, muffins, good coffee, quesadillas.
Check out is at 12pm which is really nice to not be rushed to leave.
The online reservations were easy and it was in a great location close to Walmart, PriceSmart, lots of restaurants nearby, right off Highway 27 (the fast toll road), and easy to get to most parts of the San Jose area.
One other thing to note is that the hotel is across the street from a McDonalds that has a play area - our kids played there for quite a while after a long drive.
Thanks to everyone at the Aloft staff for making our stay very comfortable!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, Director Comercial at Aloft San Jose Hotel, responded to this review, August 27, 2013
Dear Mrs. Bungay: Thank you very much for your comments. We're very happy to hear that we exceeded your expectations, but most importantly, we're very glad to hear that your children and your dogs had a great stay at our hotel. We hope to have you back with us very soon. Best Regards! Marco Soto. Director of Sales and Marketing. P.D. Our front desk staff sends the best regards to the doggies...
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175 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tolland, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

From our room, to the front desk, the bar and our food, we felt attended to by all staff and our needs were sincerely cared about. We enjoyed fresh drinks, fresh food in a tasteful atmosphere. Well Done!

Easy booking, easy check-in, great referrals to drivers and area attractions, the staff is knowledgable and wonderfully bilingual!

Our room was spotless, quiet and fresh smelling.

We returned mid trip to regroup and were met with concern and full assistance. Everyone was friendly. We felt safe. The Internet never failed!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paul D, General Manager at Aloft San Jose Hotel, responded to this review, August 5, 2013
MicheleGarden,

Thank you for your excelent coments. We are glad Aloft San Jose provided you with such a Sassy and Savvy experience.

Hope to see you soon again,

Regards
Paul Downey
General Manager
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Mexico City, Mexico
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 3, 2013 via mobile

Before booking the room, I made some research about aloft Costa Rica, I thought about it as a "light" version of W Hotels. Actually your slogan suggests something similar: "a vision of W hotels". And Im terribly sorry to say this but this experience has nothing to do with my previous ones with Starwood.
Once my room was booked, I called the property to ask for a room assigned on high floor, as far as possible from the elevator, the person who took the call said that the request was not a problem and he even confirmed. Upon check in no one knew my SPG Number and no one was aware of the request which was supposed to be already confirmed. I was assigned a room on the second floor, out of seven available. When I got to my room there was this huge red piece of dirt on the carpet right next to the bed. Now, I understand that the hotel has an eco-friendly policy and they encourage their guests to decline new sheets and towels on a daily basis, but that shouldn't mean that your bed would stay just the way you left it before service, meaning no one took care of my bed during six nights.
Now, food. That's a topic by itself. I ordered room service, an easy one. Steak with some salad (salad instead of fries) and what was my surprise when I got my dish, it was way overcooked (even when I asked to have it medium-well) and tasteless. In addition they charged an extra salad even when they said they could serve instead of fries, by the way, that salad tasted as a week old bunch of herbs. A service cart is not offered, the dishes are not even covered. You don't get bread, crackers or at least a tortilla together with your food.
Aloft's staff is friendly... Yeah... However they're not exceptional, they are just frontline representatives, not the face and image on Starwood and SPG.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, August 5, 2013
Adamsfco,

First of all thank you very much for taking your time to provide us with such usefull feedback. We are one of Starwoods selected service brands and in San Jose have been adapting into a full service hotel since our opening. As of August 19th we will be opening our Backyard Lounge & Restaurant providng better gastronomic experience to our guests inlcuding delivery service to the rooms. I am sorry about the lack of recognition on check in and this issue has been delt with already with our Front Desk Staff. Starwoods Make a Green Choice Program does not include making of the bed or even cleaning of the guest room, we are sorry if for some reason the information was not clear. We hope that you can give us an opportunity when in San Jose again.

Regards,

Paul Downey
General Manager
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vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

We live in Costa Rica, on the pacific coast, and we like to travel with our dog so were delighted when we found that this hotel accepts pets with NO EXTRA CHARGE!! And we were blown away when we arrived to find dog food bowls in the room, dog treats and a special doggie bed. The staff was so friendly and loving towards our dog... usually he doesn't like to travel but after 3 days I don't think he wanted to leave! On top of the incredible and friendly staff, the rooms are VERY nice, clean and QUIET - surprising since it is so close to a busy road but we did not hear a thing from outside. The lobby bar is also a busy place on weekends with a live DJ - our room was on the 2nd floor just above the bar but we also could not hear a thing from downstairs when we were in the room. The surrounding area is also fantastic with plenty of restaurants, banks, shops and supermarkets all within walking distance or a very short drive. If you are looking for a great, affordable (and pet friendly) hotel to spend a few days in San Jose or just overnight before or after your international flight, you won't find a better place... HIGHLY RECOMMEND!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paul D, General Manager at Aloft San Jose Hotel, responded to this review, August 2, 2013
Ticanadian,

Thank you so much for your excellent review. We are glad Aloft can take care of all guests during all types of visits, including our ARF (animals are fun) program. We hope to see you soon again here enjoying the Aloft experience.

Regards,

Paul Downey
General Manager
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Stuttgart, Germany
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 20, 2013

Stayed there for a three day business trip.

The hotel is pretty close to the airport but far away from the city. But - the city itself has not too much to offer, so its ok.

All necessary things like a grocery store, restaurants and some bars are in walking distance.

Check-in is effective. Lizet is a pearl in helping, supporting and making your stay more comfortable.

The breakfast is Aloft-typical taking place in the open lobby area. You prepare your own baguettes and plates and hang out anywhere in the lobby, at the bar, at a desk, close to the pool table or free-to-use computers.
Ah, of course WIFI is for free, all over the hotel.

You even can hire a taxi from and to the airport - charging it to your room.

The only thinkg - you should not be a smoker :-). Its almost impossible.

I definitely will come back. I love this Aloft places - and this one is a very typical representative ot this hip hotel concept.

And again - THANK YOU LIzet for all your support and help during my stay.

Room Tip: I think any room is good.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, July 29, 2013
Dear OliRStutgart,

Thanks for your excellent review. We are glad that you enjoy the aloft experience. We are expanding our selected services into a Full Food and Beverage service hotel as of August 2013 with a restaurant serving all 3 meals and in room delivery. Hope to see you soon again when in San Jose.

Regards,

Paul Downey
General Manager
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Bentonville, AR
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 19, 2013 via mobile

This hotel is close to business areas making it convenient for business travelers.
- no water pressure ladies with long hair beware it won't come clean
- lackluster breakfast. Often out of things, not many choices
- carpet in rooms a bit dirty
-stingy with amenities in room. One packet of coffee - and they stopped putting cups out after the first day. I have retainers and needed the cups everyday.
- they claim If you go "green" you get free drink cards. Mine never came.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Paul D, General Manager at Aloft San Jose Hotel, responded to this review, July 29, 2013
Dear Justfine7890,

Thanks for your recent review and for giving us the chance to improve our services. We are sorry about the water pressure and have already looked into the issue. As a selected service hotel we have adapted our breakfast to a full american breakfast and in two weeks shall have our new Backyard Lounge & Restaurant open providing better Food and Bevearage services for all 3 meals including delivery service in the rooms. Please allow us to get in touch with you in order to verify the misscomunication in the Make a Green Choice Program. I would very much apreciate it and if you could contact me under: reservas.sanjose@alofthotels.com.

Regards
Paul Downey
General Manager
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Puntarenas, Costa Rica
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 3, 2013

We decided to try this place out after seeing a great rate on Expedia. What a deal! A little over $100 and we had a very comfy King bed, high quality..soft sheets, high speed internet, lots of little perks like "Bliss" bath toiletries, good room service from the bar, (which has pool table adjacent in the lobby area) as they build their restaurant and all the little things you could need for a business trip or layover near the airport or away from the downtown area. It is a new hotel everything and vey clean. Decor is modern and has a "loft" theme of course. Breakfast buffet looked good but we ate elsewhere due to schedule. Staff is incredibly kind and helpful. Would stay here again if rate was close to what we paid. Love that it has a gym too! Safe parking and the building is secure; only those with a room "key" can access the elevators!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, July 9, 2013
Dear enez,

We are glad the aloft attended your needs and reached your expectations. As the new sassy savvy experience in Central America we are happy that our concept and product provided you with a memorable experience. As of August 1st our urban cuisine Backyard Lounge & Restaurant will be operating and hence we hope to have you with us soon again.

Regards
Paul Downey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft San Jose Hotel

Address: Forum 2 Business Park, Lindora, Radial a Santa Ana, Santa Ana, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Family Hotel in Santa Ana
#4 Romantic Hotel in Santa Ana
#4 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft San Jose Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Aloft San Jose is a bold new hotel featuring loft-inspired in Costa Rica’s trendiest neighborhood just 6 miles from the airport in Forum 2 Business Park, perfectly positioned for work and play near the city of Escazú and across from Momentum Plaza and just a few blocks from the exit to the route that takes you to the Costa Rica beaches and National Parks. Breeze into one of our Bright Aloft rooms, featuring our ultra-comfortable signature bed, an oversized showerhead, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.Meet & mingle with friends at our w xyz(SM) bar,or enjoy lunch or dinner at our Backyard Lounge & Restaurant, Play in our re:mix(SM) lounge. Plus, you can always stay connected with complimentary hotel-wide wired and wireless Internet access! ... more   less 
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Also Known As:
Aloft San Jose Hotel Costa Rica/Province Of San Jose - Santa Ana

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