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“Trendy and Modern” 4 of 5 stars
Review of Hotel Indigo San Jose Forum Costa Rica

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Hotel Indigo San Jose Forum Costa Rica
4.0 of 5 Hotel   |   Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica   |  
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Ranked #8 of 9 Hotels in Santa Ana
Phoenix, Arizona
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
“Trendy and Modern”
4 of 5 stars Reviewed August 5, 2014

I stayed here for one night after arriving in San Jose. I drove there from San Jose airport and it took me about 15 minutes to find it. San Jose does not have street names so I could have found it quicker if it was daytime. The hotel does offer airport pickup but I drove instead to explore the country in the morning. The hotel is located in a town outside of San Jose called Santa Ana. It is located near a lot of American fast food chains and restaurants like Applebees. The hotel is located off the main road next to a small grocery store. When you arrive you will see guards outside of the hotel. It is a secure and safe area so there is no need to be alarmed. When I entered, I was greeted swiftly by the front desk. They presented me with a welcome drink consisting of lemon and mint. It was very good. The check in was very fast and I headed to my room on the fourth floor. The elevator was right next to the front desk so its very easy to check and get your luggage and head to your room. The room was spacious, trend and modern. This is the second Indigo I stayed at and I like the design concepts of the hotel. As you can see in the pictures, the room has everything you need. My room had a nice comfortable king size bed, a desk, a minibar, flat screen tv, an occasional chair, and a spacious closet. The bathroom was also spacious, clean and very up to date. I did not spend much time in the hotel because I had plans to get up early and explore the country. I enjoyed my quick stay at the hotel. I would probably stay in San Jose next time I visit but this hotel is idea if you have business to attend in the Santa Ana area.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Hotel Indigo San Jose Forum Costa Rica, responded to this review, August 21, 2014
Dear Guest:

Thank you for choosing Hotel Indigo San Jose Forum and for taking the time to write your wonderful review. It will be a pleasure to welcome back soo.

Best regards,

Ludwing Diaz
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141 reviews from our community

Traveler rating
    59
    61
    12
    0
    9
See reviews for
11
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60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver, Colorado
Top Contributor
82 reviews 82 reviews
21 hotel reviews
Reviews in 42 cities Reviews in 42 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 25, 2014

This is a very expensive hotel in a an urban set. There are a few eating and shopping establishments in the vicinity but no good restaurants. The hotel had a buffet that w excellent but it was a holiday occasion and we can't say what the normal food service is like. The area around the hotel appears safe but there is little to see or do in the immediate vicinity.

Room Tip: Have your travel arrangements planned in advance. This hotel is pretty far from the center of the c...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Hotel Indigo San Jose Forum Costa Rica, responded to this review, August 21, 2014
Dear Guest:

Thank you for your feedback. We are sorry your stay did not meet your expectations. Hopefully in a future visit you could go across the street to find restaurant, bars and shopping area or maybe take any trip out of town. Regarding prices, we are within the market.

Best regards,

Ludwing Diaz
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Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 12, 2014

We arrive early in the morning and the guy at the front desk was very helpful and accommodate Us in just about an hour. Meanwhile there was good coffee and fresh iced water at the front desk. The room clean, modern with a fine working air conditioner. The bed and pillows excellent. We rented a car and there was plenty of secure parking for free. Breakfast was included, buffet very good including eggs any style an fresh done waffles, waiter at the restaurant kind and knowledgeable.
Location good with lots of all type restaurants, we were attending a Hardware Show in a nearby Convention Center, the Indigo is in Santa Ana, not near downtown so if you are looking to stay there this is not for you.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 19, 2014
Dear Arturo C,

Thank you so much for your fantastic review, we are very pleased to know you had such a great stay in your recent visit to our Hotel. For us, it is a pleasure accommodate our guests as soon as they arrive even before the check in time. We feel very proud of our neighborhood that always has choices of restaurants and bars for savvy travelers like you.
We hope to have the honor of host you again should your travels bring you back to Costa Rica!

Kind regards,

Ingrid Alfonso
Guest Service Executive
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Corozal Town, Belize
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

My husband and I have made several business trips to Costa Rica, always staying here . Our return trips always find us treated like returning royalty. The location is central to everything, lots of nearby restaurants , close proximity to our business concerns.,The most recent trip at the end of April found me travelling alone, with my husband awaiting surgery back home. Nearly every hotel employee asked for him with a genuine concern for his well being. The evening before I left to return home, Ivannia - our favorite and most efficient front desk contact there , came to my room with a get well card and gifts to take home to my husband. The card had dozens of signatures and my husband appreciated the concern.

Any future trips to Costa Rica will definitely start here. We love the ambience of the staff . It is a very friendly place to stay . Sorry I missed the Manager Carlos this trip, he makes it a point to welcome us personally.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 19, 2014
Dear horsefl,

We are very pleased to receive your feedback, we are pleased to know that in your last stay you had a great experience especially with the special greetings sent by our team to your husband. We wish to have the opportunity to receive both in your next trip to San Jose!

We do hope to see you again!

Pura Vida!
Ingrid Alfonso
Guest Service Executive
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Nantucket, Massachusetts
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 2, 2014

We spent our first & last night here at Indigo.
The hotel is situated away from the town of San Jose so getting in and out seemed pretty painless.
We were without a car, which was not a problem because there are many restaurants within a short walking distance. (Delicious Indian restaurant.http://www.naans-curries.com/)
The staff were very pleasant. The only strange thing that happened was at both check ins I requested if possible to have one bed facing the pool. Both times we received double beds facing the back end of the hotel!

Highlights: Clean rooms
Pleasant Staff
Little food market across the street
Close to dinning on foot

Lowlights: No umbrellas in the pool area

Room Tip: Try to get a room Poolside. The other side of the hotel abuts the KFC.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 8, 2014
Dear cabnyc,

Thank you very much for choosing our hotel for your trip in Costa Rica. We are very happy to hear you considered our location and neighborhood very convenient.
We will be sure to pass your kind words along to our team, we value your feedback. Our management team is taking note of your comments and will be making adjustments properly to improve our services.
We hope to have the opportunity to host you again in the near future.

Kind regards,
Ingrid Alfonso
Guest Service Executive
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Pasadena, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

After trekking thru costa rica into nicaragua amd then back, hotel indigo provided a much needed respite after the countless public buses, taxis and hiking. This hotel went beyond my expectations. A very clean and contemporary room design much like the palms resort in Las vegas. Smaller hotel but everything u need is right here. Price point is excellent for what the hotel offers. Staff here are quite helpful and accommodating. Pictures on their site are exactly like what I found. Situated close enough to the airport and downtown san jose and a bus ride to santa ana. Plenty of restaurants near by and a market. I highly recommend to this hotel to anyone needing a place to relax before or after their plane ride to their next adventure. DEFINITELY would stay here again and will try their California location back at home! Thanks Hotel Indigo for a great finish to our trip! :)

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 8, 2014
Dear LisaOnTrips,

Thank you so much for your fantastic review. We are very proud of being an oasis during your adventure in Costa Rica, it was our pleasure having your as our guest.
Thanks for recommendig us to this important community and we do hope to see you in your next trip to Costa Rica.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed May 11, 2014

This is a nice hotel in SANTA ANA which means that is aprox. 13 km far from San Jose downtown. The hotel is perfect if you are going to visit any of the Forums, but not if you are going anywhere else, the problem is the street that communicate the hotel is jammed EVERY morning, so it is a true nightmare to leave the hotel. Having plenty options in San Jose and in Escazu I don't see any reason to stay in this hotel. The hotel itself and the staff are really nice, new facilities and pool. No business center, only a couple of computers and a B&W printer in the lobby that does not offer you any privacy. Not recommendable unless you are going to the forums.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, May 15, 2014
Dear JuanFran Toronto,

Thank you so much for your review of our hotel. We are sorry to hear our location did not filled your expectations. As you mention, we are located in Santa Ana that is a new developed area, new restaurants and bars are close by. One of the advantages of being in Santa Ana is that San Jose downtown is just about 20 minutes away by car. Currently San Jose is going through a process of growth and development and it includes expansion of some streets. We are very thrilled to announce that Lindora is one of the streets that will be transformed during this year.
We hope to have the honor of serving you again should your travels bring you back to Costa Rica!
Sincerely,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo San Jose Forum Costa Rica

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Ana
#6 Business Hotel in Santa Ana
#6 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Indigo San Jose Forum Costa Rica 4*
Number of rooms: 100
Official Description (provided by the hotel):
A new offering from the InterContinental Hotels Group, Hotel Indigo San Jose Forum Costa Rica, is the industry's first branded boutique hotel in the region. It is uniquely designed to appeal to guests who desire affordable lifestyle, luxury, genuine service and alternative to traditional hotels without sacrificing any of the business amenities they have come to expect. ... more   less 
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Also Known As:
Hotel Indigo San Jose Forum Costa Rica Province Of San Jose - Santa Ana

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