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“Good Location, Better service” 4 of 5 stars
Review of Hotel Indigo San Jose Forum Costa Rica

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Hotel Indigo San Jose Forum Costa Rica
4.0 of 5 Hotel   |   Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica   |  
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Ranked #8 of 9 Hotels in Santa Ana
Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good Location, Better service”
4 of 5 stars Reviewed June 12, 2014

We arrive early in the morning and the guy at the front desk was very helpful and accommodate Us in just about an hour. Meanwhile there was good coffee and fresh iced water at the front desk. The room clean, modern with a fine working air conditioner. The bed and pillows excellent. We rented a car and there was plenty of secure parking for free. Breakfast was included, buffet very good including eggs any style an fresh done waffles, waiter at the restaurant kind and knowledgeable.
Location good with lots of all type restaurants, we were attending a Hardware Show in a nearby Convention Center, the Indigo is in Santa Ana, not near downtown so if you are looking to stay there this is not for you.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 19, 2014
Dear Arturo C,

Thank you so much for your fantastic review, we are very pleased to know you had such a great stay in your recent visit to our Hotel. For us, it is a pleasure accommodate our guests as soon as they arrive even before the check in time. We feel very proud of our neighborhood that always has choices of restaurants and bars for savvy travelers like you.
We hope to have the honor of host you again should your travels bring you back to Costa Rica!

Kind regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    58
    61
    12
    0
    9
See reviews for
11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Corozal Town, Belize
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

My husband and I have made several business trips to Costa Rica, always staying here . Our return trips always find us treated like returning royalty. The location is central to everything, lots of nearby restaurants , close proximity to our business concerns.,The most recent trip at the end of April found me travelling alone, with my husband awaiting surgery back home. Nearly every hotel employee asked for him with a genuine concern for his well being. The evening before I left to return home, Ivannia - our favorite and most efficient front desk contact there , came to my room with a get well card and gifts to take home to my husband. The card had dozens of signatures and my husband appreciated the concern.

Any future trips to Costa Rica will definitely start here. We love the ambience of the staff . It is a very friendly place to stay . Sorry I missed the Manager Carlos this trip, he makes it a point to welcome us personally.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 19, 2014
Dear horsefl,

We are very pleased to receive your feedback, we are pleased to know that in your last stay you had a great experience especially with the special greetings sent by our team to your husband. We wish to have the opportunity to receive both in your next trip to San Jose!

We do hope to see you again!

Pura Vida!
Ingrid Alfonso
Guest Service Executive
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Nantucket, Massachusetts
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 2, 2014

We spent our first & last night here at Indigo.
The hotel is situated away from the town of San Jose so getting in and out seemed pretty painless.
We were without a car, which was not a problem because there are many restaurants within a short walking distance. (Delicious Indian restaurant.http://www.naans-curries.com/)
The staff were very pleasant. The only strange thing that happened was at both check ins I requested if possible to have one bed facing the pool. Both times we received double beds facing the back end of the hotel!

Highlights: Clean rooms
Pleasant Staff
Little food market across the street
Close to dinning on foot

Lowlights: No umbrellas in the pool area

Room Tip: Try to get a room Poolside. The other side of the hotel abuts the KFC.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 8, 2014
Dear cabnyc,

Thank you very much for choosing our hotel for your trip in Costa Rica. We are very happy to hear you considered our location and neighborhood very convenient.
We will be sure to pass your kind words along to our team, we value your feedback. Our management team is taking note of your comments and will be making adjustments properly to improve our services.
We hope to have the opportunity to host you again in the near future.

Kind regards,
Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

After trekking thru costa rica into nicaragua amd then back, hotel indigo provided a much needed respite after the countless public buses, taxis and hiking. This hotel went beyond my expectations. A very clean and contemporary room design much like the palms resort in Las vegas. Smaller hotel but everything u need is right here. Price point is excellent for what the hotel offers. Staff here are quite helpful and accommodating. Pictures on their site are exactly like what I found. Situated close enough to the airport and downtown san jose and a bus ride to santa ana. Plenty of restaurants near by and a market. I highly recommend to this hotel to anyone needing a place to relax before or after their plane ride to their next adventure. DEFINITELY would stay here again and will try their California location back at home! Thanks Hotel Indigo for a great finish to our trip! :)

Stayed May 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 8, 2014
Dear LisaOnTrips,

Thank you so much for your fantastic review. We are very proud of being an oasis during your adventure in Costa Rica, it was our pleasure having your as our guest.
Thanks for recommendig us to this important community and we do hope to see you in your next trip to Costa Rica.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed May 11, 2014

This is a nice hotel in SANTA ANA which means that is aprox. 13 km far from San Jose downtown. The hotel is perfect if you are going to visit any of the Forums, but not if you are going anywhere else, the problem is the street that communicate the hotel is jammed EVERY morning, so it is a true nightmare to leave the hotel. Having plenty options in San Jose and in Escazu I don't see any reason to stay in this hotel. The hotel itself and the staff are really nice, new facilities and pool. No business center, only a couple of computers and a B&W printer in the lobby that does not offer you any privacy. Not recommendable unless you are going to the forums.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, May 15, 2014
Dear JuanFran Toronto,

Thank you so much for your review of our hotel. We are sorry to hear our location did not filled your expectations. As you mention, we are located in Santa Ana that is a new developed area, new restaurants and bars are close by. One of the advantages of being in Santa Ana is that San Jose downtown is just about 20 minutes away by car. Currently San Jose is going through a process of growth and development and it includes expansion of some streets. We are very thrilled to announce that Lindora is one of the streets that will be transformed during this year.
We hope to have the honor of serving you again should your travels bring you back to Costa Rica!
Sincerely,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellville, Texas
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 3, 2014

Charming hotel, exceptionally clean and friendly. My friend and I landed in San Jose with intentions of catching our transfer to the Pacific coast early the next day so we chose this property, which happily served our layover needs. Pleasant ambience, easy walking distance to a variety of restaurants (there's also an in-house restaurant, The Golden Bean, which looks nice, but we did not try at dinnertime), comfortable beds and rooms and, again, very friendly! Free Wifi and complimentary breakfasts are also included with our room rate, which is a very good value overall. I'd stay here again!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, May 8, 2014
Dear pvschmieder,

Thank you very much for your wonderful review! We are very happy to hear you had great time visiting our hotel and exploring our neighborhood.

We look forward to welcoming you again in your next visit to Costa Rica.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, Illinois
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 5, 2014

We stayed at Hotel Indigo our first night in Costa Rica. The hotel was fairly easy to find from the Airport and only about a 15 minute drive. The hotel was wonderful. Harly at the front desk was very friendly and greeted us with a drink. The hotel was new, modern and very clean. Our beds were very comfortable. The hotel is located on a side street off a main road. There is a trendy grocery store across the street. Also, across the street is a commercial area with restaurants, shops, banks and salons. There is also a few American food chains (unfortunate). A block walk out to the main road and there is another commercial area, with a large supermarket, shops and cafes.
The hotel has secure, maintained parking too. The hotel restaurant has average food for dinner, very fresh and with good presentation. Breakfast was a perfect buffet and was a pleasant surprise. The restaurant has great staff who is professional and goes out of their way to provide good service. Jean Paul our waiter was very professional and patient with our bad Spanish and made our evening dinner very enjoyable. Hopefully we will be able to return to Costa Rica soon and Hotel Indigo will be part of our trip.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear DobyCary,

Thank you so much for your wonderful review! We are very happy to hear you had such a great time visiting our hotel and neighborhood. Our Team members like Harley and Jean Paul are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we share with them positive comments such as yours.

We look forward to welcoming you again in your next visit to Hotel Indigo.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo San Jose Forum Costa Rica

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Ana
#6 Business Hotel in Santa Ana
#6 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Indigo San Jose Forum Costa Rica 4*
Number of rooms: 100
Official Description (provided by the hotel):
A new offering from the InterContinental Hotels Group, Hotel Indigo San Jose Forum Costa Rica, is the industry's first branded boutique hotel in the region. It is uniquely designed to appeal to guests who desire affordable lifestyle, luxury, genuine service and alternative to traditional hotels without sacrificing any of the business amenities they have come to expect. ... more   less 
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Also Known As:
Hotel Indigo San Jose Forum Costa Rica Province Of San Jose - Santa Ana

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