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“Perfect!!” 4 of 5 stars
Review of Hotel Indigo San Jose Forum Costa Rica

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Hotel Indigo San Jose Forum Costa Rica
4.0 of 5 Hotel   |   Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica   |  
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Ranked #8 of 9 Hotels in Santa Ana
Cary, Illinois
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
“Perfect!!”
4 of 5 stars Reviewed April 5, 2014

We stayed at Hotel Indigo our first night in Costa Rica. The hotel was fairly easy to find from the Airport and only about a 15 minute drive. The hotel was wonderful. Harly at the front desk was very friendly and greeted us with a drink. The hotel was new, modern and very clean. Our beds were very comfortable. The hotel is located on a side street off a main road. There is a trendy grocery store across the street. Also, across the street is a commercial area with restaurants, shops, banks and salons. There is also a few American food chains (unfortunate). A block walk out to the main road and there is another commercial area, with a large supermarket, shops and cafes.
The hotel has secure, maintained parking too. The hotel restaurant has average food for dinner, very fresh and with good presentation. Breakfast was a perfect buffet and was a pleasant surprise. The restaurant has great staff who is professional and goes out of their way to provide good service. Jean Paul our waiter was very professional and patient with our bad Spanish and made our evening dinner very enjoyable. Hopefully we will be able to return to Costa Rica soon and Hotel Indigo will be part of our trip.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear DobyCary,

Thank you so much for your wonderful review! We are very happy to hear you had such a great time visiting our hotel and neighborhood. Our Team members like Harley and Jean Paul are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we share with them positive comments such as yours.

We look forward to welcoming you again in your next visit to Hotel Indigo.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    57
    59
    12
    0
    9
See reviews for
11
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57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Gainesville, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2014

Nice hotel with good rooms and services .A location which gives access to main roads easily but set enough back to avoid traffic noise. There is good restaurant in hotel but there are good places for Lunch and dinner around in case one wants to try some thing else. I enjoyed my stay.

Room Tip: Its nice place if you are a business traveler or a couple looking at good value for money rooms and...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear sanjivvgandhi,

Thank you very much for your kind words! We are happy to know your stay was pleasant and that we are an alternative for travelers like you seeking a relaxing time away from the noise of the city.

Thank you again for staying with us, we look forward to seeing you again soon!

Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nosara, Guanacaste, Costa Rica
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2014

My friends and I stayed at this hotel on 3/31/2014-4/2/2012 - we were in San Jose for some appointments and shopping. The hotel is clean, has very comfortable beds and pillows and the front desk staff are wonderful - so helpful. This is not a romantic get away hotel, but is perfect for business or for a shopping run from other areas of Costa Rica.

Our only complaint was the restaurant. The food was not good at all and the wait staff were horrible. It did not fit, you have a great little hotel, nice front desk staff and then the restaurant and wait staff are lacking……….so if you want a decent meal - eat elsewhere.

Also the cleaning staff were so nice and helpful!

Room Tip: Service was wonderful everywhere - except in the restaurant.
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear Rosieheindl,

Thank you very much for your recent stay at our Hotel and for taking the time to write your comments.

We are pleased to hear you enjoyed your stay with us and that you feel you received great service. Regarding your complaint of the Restaurant, we are so sorry to see you did not enjoy your experience with us. The items you have mentioned regarding service and quality of the food were addressed with our Food & Beverage Manager; we will be taking actions in order to improve both, quality and service.
Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

We look forward to welcoming you again in your next visit to Hotel Indigo!

Kind regards,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2014

Great place to stay for the night you fly in and out of San Jose. Clean, cheap and the staff are super friendly, knowledgable and helpful getting things organized that you night need. Harely arranged our car rental for us with no hastle. And Carlos was very helpful with the paperwork we had to fill out for USA taxes that need to be paid before leaving the country of Costa Rica. You can do that right at the hotel and skip huge lines in the airport then! The locals filled us in on this info which we were forever grateful for knowing.

Room Tip: Rooms are clean and modern. Stocked with snacks and drinks, but beware b/c they charge high to eat...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear CorinneL,

Thank you for your kind review!
We are delighted that you had a good stay at our Hotel. We are very happy that our team was able to provide such great service during your stay.
Thank you for staying with us and allowing us to take care of you and we look forward to being able to do it again for your next stay!

Kind regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 20, 2014

This hotel is quiet, comfortable, clean, budget friendly and staff friendly. What more can you ask for? Ok, so they do have an exercise room too. Oh yes, the Internet was available and FAST. I couldn't believe it was a hotel connection!

We didn't try the restaurant but did walk into it to see what they had to offer for breakfasts. It reminded me of a Holiday Inn where you know the food would be good. The reason we didn't eat there is because it was not part of the room (you can get it as part of your package).

In my opinion, this would be the only place I would stay in San Jose. It is in line with any of the chain hotels at a lower cost. You can't go wrong staying here.

Room Tip: I don't stare out of hotel room windows. If you do, ours faced the back of another building and...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, March 25, 2014
Dear avanti43,

Thank you so much for your wonderful review. We are very proud of the consistent service provided during your recent stay at our hotel.

Do not hesitate to contact us for your next stay, it would be our pleasure invite you to enjoy our tasteful breakfast !

Best regards,
Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Top Contributor
124 reviews 124 reviews
20 hotel reviews
Reviews in 46 cities Reviews in 46 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed here overnight on arrival and again on departure when touring Costa Rica. It was lovely to relax by the pool with a cocktail and catch up on emails on the free computers in the lobby before enjoying some bottles of cold Imperial beer and a tasty, nicely-presented meal in the restaurant. We had two large comfy beds in our room, very comfy pillows, a safe, TV and plenty of space for cases. We were intrigued by the thoughtful tray of goodies including sweets and biscuits, and necessities such as toothpaste and alka seltzer available for purchase above the well-stocked mini bar. I noted the good size gym with weighing scales and water cooler. I loved the massive murals in the bedroom and beside the pool. Helpful, attentive staff. The only downside was some of the guests on our first visit were excessively noisy: blasting out music around the pool and shouting to each other from the rooms at 03.00. Otherwise, it was a great way to start and end our holiday.

Room Tip: Upper floors provide more privacy - some ground floor rooms face the pool.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, March 13, 2014
Dear Yorkshirecat56,

Thank you very much for your lovely comment. We are happy to hear your stay with us was a great beginning and ending of your trip to our country. We will be sure to share your kind words in the next meeting with our staff.
We are sorry for the inconvenience you had with the noisy visitors, we would like to be notified when this happened to have stopped this disturbance.

We would love to have you back to our hotel on your next trip to Costa Rica.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2014

The receptionist Ivannia was so helpful. We arrived on a very early flight and she managed to get us checked-in after we explored the area. The hotel is modern and very clean. There is a Fresh Market across the street and several good restaurants in walking distance. It is a ways from the airport and they do not provide shuttle.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, March 5, 2014
Dear Arb85

Thank you very much for your kind review, we are glad to hear you enjoyed your stay in our Hotel and neighborhood. We will be sure to pass your kind words along to our team, specially to Ivannia.
For our guests we count with transportation service 24 hour provided by a private company.

We look forward to your next visit to our Hotel!
Best regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo San Jose Forum Costa Rica

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Ana
#6 Romantic Hotel in Santa Ana
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Indigo San Jose Forum Costa Rica 4*
Number of rooms: 100
Official Description (provided by the hotel):
A new offering from the InterContinental Hotels Group, Hotel Indigo San Jose Forum Costa Rica, is the industry's first branded boutique hotel in the region. It is uniquely designed to appeal to guests who desire affordable lifestyle, luxury, genuine service and alternative to traditional hotels without sacrificing any of the business amenities they have come to expect. ... more   less 
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Also Known As:
Hotel Indigo San Jose Forum Costa Rica Province Of San Jose - Santa Ana

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