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“Will come back for sure” 5 of 5 stars
Review of Hotel Indigo San Jose Forum Costa Rica

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Hotel Indigo San Jose Forum Costa Rica
4.0 of 5 Hotel   |   Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica   |  
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Ranked #7 of 9 Hotels in Santa Ana
Certificate of Excellence 2014
San Juan, Puerto Rico
1 review
“Will come back for sure”
5 of 5 stars Reviewed July 27, 2013

Recently I stayed at the Indigo in Costa Rica, very close to my office. I was positive surprise, rooms well maintained, staff very helpful, breakfast was good, a little unusual having black beans and rice for breakfast, it was indeed tasty. My pals recommended some good restaurants on the strip, just steps from the hotel and offices, you will never starve here, believe me! all food was really good.
Definitely I will come back, hopefully for vacation at the beach

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 30, 2013
Dear Bill L.,

Thank you for taking the time to share your kind comments. We are delighted to hear that you enjoyed your recent stay with us. We will be sure to pass your kind words along to our staff.

We hope to welcome you back soon!

Best regards,

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Rexburg, Idaho
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2013

The hotel itself is fine, comfortable beds, good service, good food at the restaurant, good service at breakfast. Can't stand the techno music that they play but I'm 56. Save yourself up to 50% if you walk half block to catch a cab on the street , sometimes a few are waiting in front of Scotiabank.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 30, 2013
Dear Shileyk,

Thank you for taking the time to write this review. We are very pleased to know you enjoyed our service and our food at the Golden Bean as well. We appreciate your comments on the music, we gladly will make some adjustments on the play list.

We hope to see you soon!

Best regards,

Ingrid Alfonso
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Los Altos, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 20, 2013

Hotel Indigo was great! We got into San Jose at 10 and were able to walk to a great restaurant as soon as we got to the hotel! The rooms were very clean and the beds were super comfortable! It doesn't hurt either that it was only $90 for the one night we stayed! The only negative was that the breakfast was about $12 per person and it was basically just a continental breakfast (didn't even include coffee).

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 24, 2013
Dear Cpsandlin,

Thank you very much your kind words. We are very glad to hear you had good time at our hotel and you made an enjoyable visit to our neighborhood.
Regarding your feedback on the breakfast, we are sorry to know that our it did not reach your expectations. From the opening, our restaurant has been offering a buffet for breakfast with variety of tropical fruits, cheeses, hams, breads, jams, hot dishes, fresh orange juice and local coffee. Our current price is $10,5 + taxes per person; this amount is in the average at restaurants in the area.

We hope you have the opportunity to visit us and our restaurant in your next trip to Costa Rica.

Pura Vida!
Ingrid Alfonso
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Mexico City, Mexico
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

I was on a business travel in Costa Rica for ten days. Hotel Indigo is a good choice, nothing extraordinary. The hotel staff is EXTREMELY friendly, you are oferred and exotic coktail ipon check in and you get information about the imigration fee which may be paid upfront. The room was really clean and according with what I asked a couple of days before (as far as possible from the elevator and located in a high floor). You only get one bottle of water per stay, just one. The room features a mini bar, munchies, laptop size safe and really comfortable bed. I dont really loke the fact that the hotel's main entrance is located on a secondary street arround 50 meters far from the main avenue. This street feels safe however it might be a bit scarry at the beggining. The in site restaurant is terribly bad, service rocks but the food is overpriced and tasteless. The security guard is a soccer fan and such an easygoing person. I would consider some other nearby options for my next visit.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 17, 2013
Dear Adamsfco,

Thank you very much for your feedback, we are very pleased to hear you received great service during your stay at our Hotel. We gladly will be sure to pass on your kind comments to our staff.

Your observations on the food will be addressed with our Executive chef, we hope you have a better experience when you come back to our Hotel.

We wish to have the honor of serving you again should you come back to San Jose.

Kind regards,
Ingrid Alfonso
Guest Service Executive
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Coral Gables, Florida
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 14, 2013

For those travelling on business this hotel meets all requirements. Its a good hotel for the money. It's really near a business area and dinning center. Don't expect much and you will be surprised. Quiet, comfortable and attentive services help this hotel deliver on a great value proposition for mainstream business travelers.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 20, 2013
Dear ourlifeintheworld,

Greetings from Costa Rica!

Thank you very much for taking the time to write about your comments. We are pleased to hear you enjoyed your stay with us and that you received attentive service. We will share your kind words with our team.

We hope to see you again soon!

Kind regards,

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 12, 2013

The hotel has all the basics. Good size room and bed, good shower, nice tv, free internet, gym, swiming pool. The breakfast is just ok, with the bare minimum and the room service works well up to 10pm.
The rooms are quiet but the walls are very thin, so you car hear everything from your neighbor. In addition the aircondioning is very noisy!
The hotel location is a little far from downdown and trafic in the morning is bad. There are nice restaurante in a walking distance or a quick cab ride.
I would stay again for business for a couple of days. Be careful, business VPN does not connect easily using their internet.

Room Tip: I have stayed in the ground floor room and they were good.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 18, 2013
Dear jffcomp,

Thank you very much for taking the time to share your comments with this important community.

We are pleased to hear that you had a good experience at our Hotel and neighborhood during your recent visit. Regarding the air conditioning, our maintenance department is doing a complete revision to make the adjustments to improve it. As part of our Guest Service the Hotel provides with technical support 24 hour for any problem with Internet connection. We appreciate if you could contact us at revenuesupervisor.sjoin@prime-holding.com so we can obtain additional detail regarding your Internet conection.

It would be our pleasure to have you with us on your next trip to our city.

Pura Vida!

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 22, 2013

Although the hotel, the amenities and the location were nice, my poor review goes to the poor customer service and lack of attention and follow up from their personnel.

After coming back to our room from the pool one morning, we realized that money was missing from a purse that we (our mistake) had left next to the TV. It didn't take long for us to notice the missing money since we had taken it out the ATM the day before and the purse had not left the room since.

We immediately made the complaint with the front desk and were told that the general manager would have to address this situation the next day. The next day no one had contacted us about it so we requested a meeting with the GM.

Although he presented himself professionally, took notes about the events, and assured us that he would do the necessary investigation, we never heard back from him about their investigation or any resolution.

My girlfriend was extremely upset to the point that we had to leave the DND tag over the door for the rest of our stay as she didn't want any of the service people to enter the room again.
Unfortunately for us, we had paid the stay in advance, otherwise we would've looked for another hotel right away.

This whole situation and the lack of attention and importance they gave to our situation really made us feel very uncomfortable and hopeless. I would most definitely NOT stay in this hotel again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, General Manager at Hotel Indigo San Jose Forum Costa Rica, responded to this review, May 30, 2013
Dear Ricardo G.,

Thank you for sharing your comments with us via TripAdvisor which is an important channel for other travelers to know other customers opinions and experiences.

I just want to remind you that I have personally been in contact with you by phone (I had no luck reaching you) then I sent you a mail dated May 22 which you replied back on May 23rd.

I apologized with you in person and again by mail and offered you a compensation trying to minimize your disappointment and still hope we will be able to get to an agreement regardless of what could have happened with this situation.
Again I replied to your kind message the same day and have not heard back from you since. I sent to you a new message today which I hope you can read soon.

I remain waiting for your comments and will keep in touch with you at your convenience.

Cordially,

Carlos Aya
General Manager
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Additional Information about Hotel Indigo San Jose Forum Costa Rica

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
#4 Family Hotel in Santa Ana
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Indigo San Jose Forum Costa Rica 4*
Number of rooms: 100
Official Description (provided by the hotel):
A new offering from the InterContinental Hotels Group, Hotel Indigo San Jose Forum Costa Rica, is the industry's first branded boutique hotel in the region. It is uniquely designed to appeal to guests who desire affordable lifestyle, luxury, genuine service and alternative to traditional hotels without sacrificing any of the business amenities they have come to expect. ... more   less 
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Also Known As:
Hotel Indigo San Jose Forum Costa Rica Province Of San Jose - Santa Ana

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