We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Suprisingly good food in the restaurant” 4 of 5 stars
Review of Hotel Indigo San Jose Forum Costa Rica

Save Saved
You added Hotel Indigo San Jose Forum Costa Rica to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indigo San Jose Forum Costa Rica
4.0 of 5 Hotel   |   Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #7 of 9 hotels in Santa Ana
Rexburg, Idaho
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Suprisingly good food in the restaurant”
4 of 5 stars Reviewed July 25, 2013

The hotel itself is fine, comfortable beds, good service, good food at the restaurant, good service at breakfast. Can't stand the techno music that they play but I'm 56. Save yourself up to 50% if you walk half block to catch a cab on the street , sometimes a few are waiting in front of Scotiabank.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 30, 2013
Dear Shileyk,

Thank you for taking the time to write this review. We are very pleased to know you enjoyed our service and our food at the Golden Bean as well. We appreciate your comments on the music, we gladly will make some adjustments on the play list.

We hope to see you soon!

Best regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

127 people have reviewed this hotel

Traveler rating
    55
    53
    10
    0
    9
See reviews for
10
27
15
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Altos, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2013 via mobile

Hotel Indigo was great! We got into San Jose at 10 and were able to walk to a great restaurant as soon as we got to the hotel! The rooms were very clean and the beds were super comfortable! It doesn't hurt either that it was only $90 for the one night we stayed! The only negative was that the breakfast was about $12 per person and it was basically just a continental breakfast (didn't even include coffee).

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 24, 2013
Dear Cpsandlin,

Thank you very much your kind words. We are very glad to hear you had good time at our hotel and you made an enjoyable visit to our neighborhood.
Regarding your feedback on the breakfast, we are sorry to know that our it did not reach your expectations. From the opening, our restaurant has been offering a buffet for breakfast with variety of tropical fruits, cheeses, hams, breads, jams, hot dishes, fresh orange juice and local coffee. Our current price is $10,5 + taxes per person; this amount is in the average at restaurants in the area.

We hope you have the opportunity to visit us and our restaurant in your next trip to Costa Rica.

Pura Vida!
Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

I was on a business travel in Costa Rica for ten days. Hotel Indigo is a good choice, nothing extraordinary. The hotel staff is EXTREMELY friendly, you are oferred and exotic coktail ipon check in and you get information about the imigration fee which may be paid upfront. The room was really clean and according with what I asked a couple of days before (as far as possible from the elevator and located in a high floor). You only get one bottle of water per stay, just one. The room features a mini bar, munchies, laptop size safe and really comfortable bed. I dont really loke the fact that the hotel's main entrance is located on a secondary street arround 50 meters far from the main avenue. This street feels safe however it might be a bit scarry at the beggining. The in site restaurant is terribly bad, service rocks but the food is overpriced and tasteless. The security guard is a soccer fan and such an easygoing person. I would consider some other nearby options for my next visit.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, July 17, 2013
Dear Adamsfco,

Thank you very much for your feedback, we are very pleased to hear you received great service during your stay at our Hotel. We gladly will be sure to pass on your kind comments to our staff.

Your observations on the food will be addressed with our Executive chef, we hope you have a better experience when you come back to our Hotel.

We wish to have the honor of serving you again should you come back to San Jose.

Kind regards,
Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 14, 2013

For those travelling on business this hotel meets all requirements. Its a good hotel for the money. It's really near a business area and dinning center. Don't expect much and you will be surprised. Quiet, comfortable and attentive services help this hotel deliver on a great value proposition for mainstream business travelers.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 20, 2013
Dear ourlifeintheworld,

Greetings from Costa Rica!

Thank you very much for taking the time to write about your comments. We are pleased to hear you enjoyed your stay with us and that you received attentive service. We will share your kind words with our team.

We hope to see you again soon!

Kind regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 12, 2013

The hotel has all the basics. Good size room and bed, good shower, nice tv, free internet, gym, swiming pool. The breakfast is just ok, with the bare minimum and the room service works well up to 10pm.
The rooms are quiet but the walls are very thin, so you car hear everything from your neighbor. In addition the aircondioning is very noisy!
The hotel location is a little far from downdown and trafic in the morning is bad. There are nice restaurante in a walking distance or a quick cab ride.
I would stay again for business for a couple of days. Be careful, business VPN does not connect easily using their internet.

Room Tip: I have stayed in the ground floor room and they were good.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, June 18, 2013
Dear jffcomp,

Thank you very much for taking the time to share your comments with this important community.

We are pleased to hear that you had a good experience at our Hotel and neighborhood during your recent visit. Regarding the air conditioning, our maintenance department is doing a complete revision to make the adjustments to improve it. As part of our Guest Service the Hotel provides with technical support 24 hour for any problem with Internet connection. We appreciate if you could contact us at revenuesupervisor.sjoin@prime-holding.com so we can obtain additional detail regarding your Internet conection.

It would be our pleasure to have you with us on your next trip to our city.

Pura Vida!

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 22, 2013

Although the hotel, the amenities and the location were nice, my poor review goes to the poor customer service and lack of attention and follow up from their personnel.

After coming back to our room from the pool one morning, we realized that money was missing from a purse that we (our mistake) had left next to the TV. It didn't take long for us to notice the missing money since we had taken it out the ATM the day before and the purse had not left the room since.

We immediately made the complaint with the front desk and were told that the general manager would have to address this situation the next day. The next day no one had contacted us about it so we requested a meeting with the GM.

Although he presented himself professionally, took notes about the events, and assured us that he would do the necessary investigation, we never heard back from him about their investigation or any resolution.

My girlfriend was extremely upset to the point that we had to leave the DND tag over the door for the rest of our stay as she didn't want any of the service people to enter the room again.
Unfortunately for us, we had paid the stay in advance, otherwise we would've looked for another hotel right away.

This whole situation and the lack of attention and importance they gave to our situation really made us feel very uncomfortable and hopeless. I would most definitely NOT stay in this hotel again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, General Manager at Hotel Indigo San Jose Forum Costa Rica, responded to this review, May 30, 2013
Dear Ricardo G.,

Thank you for sharing your comments with us via TripAdvisor which is an important channel for other travelers to know other customers opinions and experiences.

I just want to remind you that I have personally been in contact with you by phone (I had no luck reaching you) then I sent you a mail dated May 22 which you replied back on May 23rd.

I apologized with you in person and again by mail and offered you a compensation trying to minimize your disappointment and still hope we will be able to get to an agreement regardless of what could have happened with this situation.
Again I replied to your kind message the same day and have not heard back from you since. I sent to you a new message today which I hope you can read soon.

I remain waiting for your comments and will keep in touch with you at your convenience.

Cordially,

Carlos Aya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2013

I spent a week on Hotel Indigo and i can say it was a great experience. The hotel is very nice, with huge rooms, swimming pool and a basic gym. The staff was very helpful and always smiling.
The breakfast choices: bacon, scrambled eggs, sausages, rice, cheese but no row vegetables.
The room was very large and clean with everything that you need: coffee / tea maker machine, iron and ironing board, minibar etc. My room was a little dark and too warm. And here comes the thing i didn't like about this hotel- being too worm I had to turn on the air condition and this was way too nosy .. i felt like sleeping in a plane.
Apart from the air condition issue everything else was great.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Indigo San Jose Forum Costa Rica, responded to this review, April 22, 2013
Dear MadalinaD,

Thank you very much for your review, we appreciate the time you had to write your comments which are welcome.
We are very pleased to hear you had a good experience with the amenities and the service provided by our staff, our main concern is keep high standards that our guest are used to get at Boutique Hotels like ours.
We have shared your feedback with our management team in order to make improvements accordingly.

It will be our pleasure to be your host in your future trip to Costa Rica.

Kind regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hotel Indigo San Jose Forum Costa Rica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo San Jose Forum Costa Rica

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Santa Ana
#6 Business Hotel in Santa Ana
#6 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Indigo San Jose Forum Costa Rica 4*
Official Description (provided by the hotel):
A new offering from the InterContinental Hotels Group, Hotel Indigo San Jose Forum Costa Rica, is the industry's first branded boutique hotel in the region. It is uniquely designed to appeal to guests who desire affordable lifestyle, luxury, genuine service and alternative to traditional hotels without sacrificing any of the business amenities they have come to expect. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Orbitz, Booking.com, Expedia, Tingo, Priceline, Cheap Tickets, BookingOdigeoWL, Hotels.com, Agoda and Otel so you can book your Hotel Indigo San Jose Forum Costa Rica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo San Jose Forum Costa Rica Province Of San Jose - Santa Ana

Owners: What's your side of the story?

If you own or manage Hotel Indigo San Jose Forum Costa Rica, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.