Maybe because of the reviews on TripAdvisor I was expecting something different. Overall, this place is OK, but it is definitely not a 4.5 out of 5 stars!
The rooms are really, really basic. No closet, no mini bar, not even a bottle of water... just a bed and a tiny bathroom, with the smallest sink i have ever seen (to put it in prospective, the sink in the bathroom on the train I took to Hakuba was bigger). Plus, the first night we were there, the room was freezing--literally. I dont know if they had not used it in a while or if they let it open all day... but even with full heat one, it did not warm up until the day after. The fact that the bed came with two single blankets overlapping in the middle of the bed, instead of one large blanket did not help.
Considering the rate we paid, and the reviews on this site, i was expecting much more :-s
- Official Description (provided by the hotel):
- Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more less
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