It's beautiful, modern, comfy, luxurious. So it fitted the price. However the service is horrible. We (family with 2 kids) booked with friends (also family with 2 kids) 2 two-bedroom apartments. We were told that these were not available and they offered us the 4 BDR de luxe apartment for the same price. We accepted this. However, when we wanted a confirmation, we were told that something went wrong with the booking and if we were OK with a 3 BDR apartment with an adjacent separate BDR. We accepted this, with the promise that this extra bedroom would be next to the apartment. When we arrived the extra BDR was on a different floor. This of course is unacceptable with small children. And the 3 BDR apartment turned out to be a 2 BDR appt. This we were not told about. They just brought us to the apartment and pretended nothing was wrong. So now we had a 4 person apartment for 8 people. The kitchen only had 2 burners. We asked for extra plates/cutlery but ended up fetching this ourselves from the kitchen. The 1st night we were offered a dinner in the restaurant as a compensation. However it turned out to be only for the main course. Not for a starter or a drink. The staff is generally moody as if we were a burden instead of a guest.
As for the apartments, however nice they are, it would be nice if they had been cleaned. The beds were made, but the floor not even vacuumed, let alone the cups or dishes cleaned.
We had one small towel and no wash cloth for 2 adults, and no spare toilet paper.
After 2 days we asked if the apartment could get a vacuum clean. They did, but then the bedrooms didn't. The wonderful breakfast buffet from the website, didn't have any fresh fruit and only had white bread. So in general, get a new staff and a new attitude and it could be a really nice place.
- Official Description (provided by the hotel):
- Nestled in the prestigious Wadano area, only an easy, flat 200m from the base of the largest ski resort Happo One, this hidden jewel offers unparalleled Western style accommodation, luxury amenities and service. Surrounded by restaurants, bars and onsens, The Ridge is the ideal location for everyone. Complimentary buffet breakfast, plus daily shuttle service to supermarket and surrounds, and located opposite the resort bus and ski school collection/drop-off point. ... more less
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