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“Outstanding” 5 of 5 stars
Review of Hakuba Hifumi

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Hakuba Hifumi
4998 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture (Hakuba happou Onsen)   |  
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5.0 of 5 stars 45 Reviews
Sydney
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
“Outstanding”
5 of 5 stars Reviewed February 5, 2011

We are very fussy travellers in terms of food, service and accommodation and we rate the Hifumi as a 9.5 out of 10. Wonderful, warm and genuine service. Great location, lovely facilities, totally clean and the food is wonderful. The rooms are full of thoughtful details and I just cannot say enough about how great the staff are. Already booked for next year.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, October 27, 2014
Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. Rate of “9.5 out of 10” is a big gift to us! And booking for the next year is more than enough. Thank you very much. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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45 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 2, 2011

This place is brilliant. Wonderful, huge, well-appointed Japanese style rooms, delicious food, perfect location. Would love to return some day. The natural hot spring onsen on the enclosed open-air balcony was awesome.

The service was simply outstanding. Heavy snowfalls on arrival meant the last leg of the train trip was cancelled, but they didn't hesitate to come pick us up in the mini-bus. The staff are super friendly and helpful and go out of their way to assist you. Big thanks to Tomohiko-san and his wonderful team. Highly recommended.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, October 27, 2014
Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. Glad to hear that you liked our hotel very much, as we are always trying our best for guests’ comfortable stay. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2010

Review background: A review is subjective and depends upon the experiences of the writer. This is my first time in Japan, but i have travelled for a cumulative period of over 2 years around Asia ranging from $10US a day backpacking for 6 months to $1000US a day spa hotels. I am 29 and from the UK. I am fussy and have high standards but not so spoiled or pretentious that I’d complain about not having my bags carried to my room, or a missing chocolate on my pillow at night!

Hotel: The hotel is an excellent standard where it counts. The décor is beautiful, the service excellent, the food incredible and with a good location.

Rooms: The décor is Japanese with western luxuries, the rooms are really very impressive and amongst the largest I’ve experiences for this price range. I stayed in a Fuki room and would recommend this as it is the largest room category, with 2 lounge areas (one Japanese and one Western) and a private onsen (hot tub) on the balcony. If you can ask for a room on the 3rd floor, as this has the best views and room 301 appears to be the best.

Onsen: The hotel’s public onsen are also great, there is a male and female onsen (as you wash naked) and a ‘bookable’ onsen that is easily reserved to enable you to privately share it with your partner or family. The beautiful hotel décor hasn’t made it to the onsen though! They appear to be considered practical spaces by the Japanese and not ‘spas’, so don’t expect a limestone clad spa with orchids and panpipes!

Restaurant: They provide excellent Japanese food. There is a choice of Japanese or western breakfasts (choose the Japanese as, as is generally the case in Asia, they can’t really do western breakfasts). The coffee is excellent. They push the dinner at the hotel hard and we resisted for the first 3 days, but then relented. I am so glad that we did as it was our best meal in Japan! For 3000Y we got more food than we could eat, including steamed crab and scollops.

Negatives: There are few negatives about the hotel as it does everything that you want it to. The TV’s in the room only show Japanese TV, there appears to be no music system and our room smelt a bit of cigarettes. But they balance this out by providing tea and coffee in a lovely set, a free minibar (including beer!), baskets of fresh kimonos and wash bags daily etc. The hotel décor is great, but it appears that the designer didn’t make it to some areas of the hotel, but this will only worry the most ardent of hotel critics. The service is first class and can only be described as very personal, but the trade off for such great service is that occasionally reception will be empty! I can not vouch for this, but I’m pretty sure that this is the best hotel in Hakuba by quite some margin.

  • Stayed February 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, October 20, 2014
Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. Thank you very much for your proper comments in detail and it must be very useful for other users to understand our hotel both positively and negatively. We’d like to make use of your precious comments to improve our hotel much better. Also we are happy that you liked Fuki room. Our new room Nagomi, which is larger than Fuki, is also recommended. It has music (CD/IPod) and DVD players, by the way. Please come and stay with us again. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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Sydney
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 24, 2010

My wife and I stayed 10 nights. We wanted a Japanese experience and we got it in spades. We opted for a standard room with Japanese breakfast and were not disappointed in either, tho sleeping on a futon took a night or two for a 58 yr old bod to get used to. All the staff were a delight; the breakfasts were beautifully presented and substantial for a days skiing; the onsens were very much appreciated; and we had two evening meals which were sensational. Even the "casual" priced meal was a big eat! We were picked up, dropped off and generally spoilt rotten. My wife was given two pairs of beautiful chopsticks by Tomohiko's mother which was totally unexpected. This place was wonderful experience and we would stay again without hesitation.
Nightlife and shopping are limited tho there are some really good places to eat eg Emu in Hakuba and Kihachi in Happo plus Hakuba Sanroku Takoyaki Goten also in Happo. Maeda in Happo was also good food with the advantage of being non-smoking. One of the few.
Also the skiing was sensational!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, October 14, 2014
Thank you very much for your precious comments on our hotel. We are very happy that you liked our food, onsen, and almost everything we present. We also had a good time with you. Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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melbourne - AUS
Top Contributor
69 reviews 69 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed February 7, 2010

We stayed for 6N on a snow trip so this review is biased towards snow.
Stayed in a Japanese room which was sparce but roomy and warm. During the day it consisted if a table and two floor chairs, at night when you ate dinner, staff would come into your room and roll out your bed for the night. Reversed in the morning.
If you choose a Japanese room, you sleep on Japanese Futon. It took a day or two to get used to it, but comfy.
Breakfast was excellent.
Staff brilliant and would do anything for you and nothing was too much trouble from booking your dinner/tours etc to local advice.
Hotel ski facilities consisted of a huge drying room, free washing machine, free internet (computer) lockable ski/board facilities, maps and walking distance to lifts in the Happo area as well as the local restaurants. On site Free ONSEN for males/females and couples and well worth using after a day on the slopes.
ADVICE:
** Take a few coathangers.
** Buy drinks from the vending machines (120YEN) and take to room.
** All restaurants we went to were good .
WORST FOOD : Uncle Stevens (Mexcian) food was awful, dripping with oil and expensive. Service was quick and friendly though.
BEST FOOD: EMU and NON JAYS - require a short bus trip, but well worth it.
** In all restaurants expect to be ripped off for softdrinks (350-400YEN) but food always brilliant. Step outside and machine will charge 120YEN..
** TAXIS are expensive (700YEN flagfall) 1100YEN to travel ~3km.
** Use the local free shuttle busses to other ski areas.
** Use the night busses to get between towns (180-190YENpp/one way)
** Don't expect a busy and vibrant nightlife. There isn't one and it was a pleasant experience not to have yobbos and drunks yelling at all hours of the morning.
** Hakuba area is a brilliant little town.
** In winter it is cold...very cold. Tops of 2-3C lows of down to -5C and windchill temps of -14C on the hills. Spend a bit of money on higher end ski undergarments and you will have a pleasant experience.
** Ski fields are empty during the week and busy on the weekends, lifts and ski runs excellent.
** Not many locals speak englist so brush up on your sign language. If you can nod and smile, tell the difference between red, green and blue , point and read numbers, you will be fine.
** The Japanese I encountered were the nicesest, cutest, most respectful and genuine people I have met.
IF YOU GO TO HAKUBA - YOU WILL HAVE A BALL.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, September 4, 2014
We are happy to hear that you liked our Japanese-style room and bed makings. It must have been a different sort of experience in a different culture. Thank you for your further comments explaining about our food, staff, facilities, onsen, and service. Your advice on Hakuba area must be helpful as well. We hope that more and more people will get interested not only in Hotel Hakuba Hifumi, but also in Hakuba village we are proud of.

Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 1, 2010

We stayed at the Hakuba Hifumi for 2 nights. From the start the experience we had with this hotel was perfect. Upon submission of our reservation request the hotel sent through a detailed email with the features of their hotel, how to get there and what to expect.

Once arriving in Hakuba by train, we went to the Information counter of the train station. The lady behind the counter called the hotel to come and collect us. Although we had not arranged this with the hotel prior, they were there in 10 minutes without any complaints (quite the reverse, some of the loveliest people I have ever met).

The hotel itself is very clean and the nicest thing about it is how hospitable the owners are. We felt like we were spoilt guests at someone's house. Nothing was too much for the owners, from calling us down to breakfast, driving us to the ski shop to get our gear, driving us to the ski fields, driving us to dinner, arranging for our hired ski gear to be returned, recommending and booking restaurants for us and even offering us use of their onsens after our last day of skiing even though we had checked out so that we could bathe before our train-trip out.

Upon check-out the lady who was a part of the family who owned the hotel presented us with 3 apples to eat on our train trip out of Hakuba as well as a box of sweets; completely unnecessary and an indication of how goodhearted the owners are.

The Hakuba Hifumi went over and beyond our expectations and I don't know how to thank them enough for making our experince there so wonderful - hopefully this review helps.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, September 4, 2014
What wonderful words you gave us! Your pleasure is our pleasure. We are happy to know that you felt like you were spoilt guests at someone’s house, and that you liked it actually. Thank you very much for your precious comments. We will make a continuous effort not to betray words of the praise.

Thank you very much for your stay. It was really nice to see you at this modern-Japanese hotel in Hakuba. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 26, 2010

After staying in two typical Tokyo western-style hotels, this hotel was even more of a treat.

We stayed 3 nights in a regular Japanese-style room, which is a minimalist room with tatami mats on the floor and a small table for tea. They (quite literally) make your bed every evening using futon-like pads directly on the floor. You get traditional robes to wear to the on-site onsen and around the tea room and dining room and slippers that you wear around the hotel, but leave at the entrance to your room (and of course, separate bathroom slippers).

We had breakfast included, which was convenient, but was pretty similar all three days (we tried both the Japanese and Western-style breakfasts). I would get breakfast again if going skiing, since it would take some investigation to find a breakfast place.

The service is great-- friendly and they have a couple of helpful English-speaking employees. They picked us up from the JR station, which otherwise is about a 20 minute brisk walk (not recommended if you have luggage). This is different from the bus station, which is about a 3 minute walk, but with snow/ice can still be a pain to walk if you have luggage.

The critiques I have are really of the Hakuba area, not the hotel. First, we tried to go out for apres-ski fun two nights-- one to Echoland and one to the Wadone area, which is past the gondola and up a hill with quite a few eateries-- and both times it was a bit hard to get around. The town shuttles are expensive (300Y per person per ride) and so are taxis. Echoland is really far from the hotel to walk at night without a good map (which we couldn't find). When we finally gave in and paid a taxi, we found that Echoland was empty! It was a Tuesday night, yes, but really it was EMPTY.

When we tried to go to Wadone for food, it was mid-afternoon (2 ish) and everything was closed until 5-6, so you will go hungry if you don't get lunch at noon. It seemed like there were really more apres-ski places in the Wadone area (like the Pub) so it would have been nice to stay a little closer to that area, but it is only about a 10-15 minute walk from the hotel, which we even did at night.

If you don't mind paying quite a bit for rides or walking A LOT, then it's actually quite fun exploring. But be prepared to get lost a bit if you don't have a good map. The brochure/map with the eateries and services that we got from the hotel was good at a general level, but the map not detailed enough. And beware, some of the advertised specials in that brochure may not be honored (like happy hour at Roots Cafe).

Overall, great experience and would stay again, but would also like to try somewhere in Wadone, closer to the apres-ski action.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hakubahifumi, お客様担当マネージャー at Hakuba Hifumi, responded to this review, September 3, 2014
Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba.

We appreciate it you explained precisely and kindly for others to understand our hotel in Hakuba. We take your critiques, on our breakfast and apres-ski in Hakuba area, seriously to improve our service to satisfy customers’ need. Thank you very much for pointing them out. We are glad to hear that you enjoyed our service and Japanese style in our hotel, and had a great experience in Hakuba anyway.

All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hakuba Hifumi

Address: 4998 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Phone Number:
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa
Hotel Style:
#2 Onsen Hotel in Hakuba-mura
#2 Spa Hotel in Hakuba-mura
#3 Romantic Hotel in Hakuba-mura
#8 Family Hotel in Hakuba-mura
Price Range (Based on Average Rates): $$
Number of rooms: 14
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Also Known As:
Hakuba Hifumi Hotel Mura

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