This is our first Christmas away with the family and 20mth grandson. We were joined in the apartment by another family and very much enjoyed each other's company at meal times! However, we were not informed during the daytime (our home for the week) would be taken over by two sittings of 10+ children per sitting, the children were noisy & poorly supervised between 12-2pm! We felt that this was very much an invasion of our privacy especially when you walk in to find children jumping over the sofas when there are toys left about from our grandson or he is still asleep following a morning nap, and woken by noise! The staff & management are very young and seem not to be able to grasp the fact when a holiday is purchased and the full facts about your chalet have not been relayed why you get stressed! The ski passes were delivered just about on time during breakfast on the Monday morning, late in other cases some even missed ski school. We unfortunately lost a ski pass on our 3rd day in and when reported we were asked for the serial number?? Due to the rush & confusion with the handout of these passes, we were not told we needed to make a note of our ski pass serial number! The only help they offered was - 'we will help you fill out an insurance form..or pay another 140euros for a replacement!' A HOLIDAY TO FORGET AND ONE NEVER TO BE REPEATED WITH ESPRIT....Chalet maids Flora and Rebecca were fantastic and nothing was too much trouble. Lovely lovely girls..
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- Also Known As:
- Chalet Altitude Hotel Les Arcs
- Chalet Altitude Val Thorens