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“Ultramodern” 5 of 5 stars
Review of Crowne Plaza Kochi

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Crowne Plaza Kochi
5.0 of 5 Hotel   |   Xi/641A Kundanoor Junction NH-47 Bypass | Maradu, PO Ernakulam, Maradu, Kochi (Cochin) 682 304, India   |  
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Ranked #1 of 2 Hotels in Maradu
Certificate of Excellence 2014
Dunedin, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Ultramodern”
5 of 5 stars Reviewed July 9, 2013

Stayed here for 3 nights with a group of 14 people for a friends wedding.

Overall the hotel was excellent. When you step inside it is like stepping into a different world compared the most of Kochi. It is quiet, cool and clean!

We had a room overlooking the backwaters on the 14th floor and the view was very nice. The room itself was nice and spacious (we often had 8 of us in one room for drinks) and the bathroom was interesting in that the wall seperating the bed and the bathroom is made of glass (though thankfully there is an electric blind than can be lowered when needed). The room has all the modern conviences you would expect of a Crowne room (ipod dock, safe, flat screen TV with heaps of channels...)

The service provided by the bellboys/front desk and concierge staff was great.

One downside is that they do not have a liquor licence. They are happy for you to bring alcohol in, but sourcing alcohol in Kochi is surprisingly hard (don't take women to a bar there, and don't go by yourself. None of them felt safe). A major hotel just across the highway does have a liqour licence and the Crowne kindly provided free shuttle cars for the 15 of us to go there for a drink (it was raining so we didn't want to walk). We were impressed by this service.

The pool areas (there are two) are both nice, although they were a little slow to restock the towels.

The buffet breakfast was good (the mango milkshake was amazing) but the service was mixed. On one hand they were excellent at moving tables around and doing their best to accommodate such a large group (we never booked - we all just strolled in when we felt like it, and never at the same time as each other). On the other hand getting a coffee/eggs could be a bit slow. Overall I was pleased with the service, but some of my friends were getting impatient.

The other two negatives to mention are the fact that the hotel is not in a convenient location so you must catch a taxi/rickshaw everywhere (and the rickshaw drivers will charge a premium as the know you can afford it) and the hotel is so ultramodern that it doesn't have much of feel of India. Instead, it could be in any part of the world and have the exact same relatively sterile feel.

Overall I thought it was excellent and would happily recommend it. We ate many meals there without worrying about getting sick and there was not a mosquito insight (given we are westerners travelling in Monsoon season these are very big positives!)

Room Tip: Backwater view was nicer than city
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, July 11, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed you stay in Kochi with Crowne Plaza Kochi and thank you for your wonderful comments about your stay and our staff. We appreciate your feedback and your recommendation, and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Thrissur, India
1 review
3 of 5 stars Reviewed July 4, 2013

Being a Malayali, I have always noticed top star hotels in Kerala treat Malalyali guests as refugees. Any European/Arab always gets priority in service. This sad fact was once again highlighted when I stayed at Crowne Plaza, Kochi yesterday. The check in took 45 minutes without any geniune reason. During check out, a dozen staff in the front office were simply walking about, while I had to carry my luggage and wait more than an hour, while a foreigner was being cared for by 5-6 staff at a time. What these people should understand is that even our time is valuable. However, their restaurant was a pleasant surpise. The food and service were excellent. Frequent travellers in Kerala are mostly Malayalis and no hotel can survive by providing poor quality service to us.

K Unnikrishnan, Thrissur

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, July 5, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! Please accept our sincere apology for the inconvenience you had to face during your arrival and departure. This is our goal to provide seamless service to all our guests who visits us and I request you not to take your experience as our standard and provide us another opportunity to serve you. We appreciate your time to give us your valuable feedback and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 30, 2013

Amazingly superlative experience!!!
I had visited Cochin recently on business and was staying at the Hotel Le Meridien, opposite the newly opened Hotel Crowne Plaza.
For a change, I hosted dinner for my business associates (mostly Arabs) numbering 15, at the Trilogi sea food Restaurant of the Hotel Crowne Plaza on the night of 25th June. Little did I realize that it was going to be an unforgettably remarkable experience for all of us.

Though we reached late (about 10 pm), we were received very well and seated personally by the crew headed by their Restaurant Manager Mr. Sandeep. And from that moment on, the next 2 hours flowed like a song, with Mr. Sandeep explaining every dish that came in to be served, in almost poetic fashion. With the Chef and just 3 Waiters in attendance, he cast a spell over us with his personalized attention and care and pampered us into buying his creative ideas on food items that complemented each other, right from the starters to the dessert. Guests who were already full did not think twice when he sold them his choice of dessert even though they had another already! Sandeep has flair and is very gifted. He is surely an asset to the Hotel.

The food in itself was just GREAT! Especially, the delectable mixed Sea food grill & the succulently juicy and tangyTandoori Chicken that was specially brought down from their other restaurant (Mosaic) on the 2nd floor at our request (been a long time since I had such good Tandoori Chicken!). The Nans and the assorted gravies were lip smacking and so was everything else. We had a wonderful time and it was made perfect thanks to Mr. Sandeep and his team. There was never a dull moment and they never let our fingers dry - food kept flowing. From now on, everytime I am in Cochin, I shall be there for sure!

Trip Advisor needs to add this Restaurant to their Restaurants list.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, July 5, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed the service and food of Trilogi and thank you for your wonderful comments about our staff. We appreciate your feedback and your recommendation, and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

This is the BEST hotel that I have stayed in, in India. The warm Hospitality of their general manager Mr. Sanjay Kaushik is excellent. I have to say that the restaurant PRILOGY is the best place to dine out. The food is really outstanding as is the hospitality. The rooms are really spacious and well equipped with modern class technology and comfort with full of luxuries. Keep it up!!!!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, July 5, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed you stay in Kochi with Crowne Plaza Kochi and thank you for your wonderful comments about your stay and our staff. We appreciate your feedback and your recommendation, and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Top Contributor
113 reviews 113 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 12, 2013

This is the BEST hotel that I have stayed in, in India. The customer service is excellent, and i have to say that the restaurant here is BETTER than even the Marriott in Mumbai. The food is really outstanding as is the customer service!! The rooms are really outstanding too. It is a newer hotel and definitely worth staying at!! There is no 'bar' if that is what you would be interested in...but apparently they are new and applying for a government license. The rooms are clean and the gym is small, but gets the job done! The pool is lovely...even if it is the monsoon season! I really want to compliment the chefs at the hotel!! Food is out of this world!!!! some areas like the salon is under renovation, so did not get a chance to check it out . Would certainly chose to stay in this hotel again!!!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, June 18, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed you stay in Kochi with Crowne Plaza Kochi and thank you for your wonderful comments about your stay and our staff. We appreciate your feedback and your recommendation, and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jeddah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2013

its was very nice and good hotel the pepole thaear was very help and want ton servie you with any thing just to help you and location was good food eas very good with nice resturant there
the view was nice you can see the hall city from there

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, June 18, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed you stay in Kochi with Crowne Plaza Kochi and thank you for your wonderful comments about your stay and our staff. We appreciate your feedback and your recommendation, and we look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quilon, Kerala, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2013

We checked into the hotel on a Saturday ... Reception was very good. I had my family with me and that included my 2 year old son who totally enjoyed walking all around the place. The only thing that did not match up is their security staff. No one speaks English or the local language plus they did not know actually what they were doing.
One thing I can suggest to Crowne Plaza, Kochi is to install door stoppers at every door cause I had to hold the door open while the bell boy unloaded my luggage. Weird !

Room Tip: Choose the pool view
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjoy_mishra, Manager at Crowne Plaza Kochi, responded to this review, June 18, 2013
Dear Guest,

Thank you for taking the time to provide us with your review! We are thrilled to learn that you enjoyed you stay in Kochi with Crowne Plaza Kochi and thank you for your wonderful comments about your stay and our staff. We appreciate your feedback and your recommendation about the language barrier of Security team members and door stopper are well received and corrective measures have been taken for the same. We look forward to welcoming you back.

Kind regards,

Sanjoy Mishra
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kochi

Address: Xi/641A Kundanoor Junction NH-47 Bypass | Maradu, PO Ernakulam, Maradu, Kochi (Cochin) 682 304, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Maradu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Maradu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Kochi 5*
Number of rooms: 269
Official Description (provided by the hotel):
Crowne Plaza Kochi is ideally located on the NH 47 Bypass and provides easy access to the major business arenas,city centre and the widely acclaimed Fort Kochi. The hotel is just 33 kms away from the International Airport, 5 kms from the railway station and 8 kms from the major shopping malls in the city. The hotel has 269 spacious business rooms and suites with panoramic views of the backwaters and the city.Our variety of authentic culinary outlets, extensive spa, leisure facilities, and well equipped meeting rooms for up to 900 all within a tranquil waterfront setting making Crowne Plaza Kochi the preferred International brand for business, leisure and events. ... more   less 
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Also Known As:
Crowne Plaza Kochi Kerala/Maradu, India

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