My partner and I stayed here to break up our long journey home from holiday and I booked the talbot inn as they very kindly agreed to allow our dog to stay with us. Not only had I read good reviews but also as my partner is a chef it was important to us that we stayed somewhere with good food which it appeared so from the sample menu.
On arriving we found the room to be very good, nice decor, lovely bathroom with rainfall shower, very comfy bed and apparently very reasonably priced. Staff were also very pleasant and welcoming on arrival.
We ate in their restaurant that evening and unfortunately very quickly regretted it. We firstly stood waiting to be seated feeling very awkward as the three members of staff in front of us ignored us. Luckily during this time my partner had picked up some menus as once we were finally seated it became a common theme for staff to seat people without giving them menus.
We also noted that a man who appeared to be supervisor/ manager had gone round and spoke to several couples in the restaurant to ensure they were all ok but for some reason ignored us which we felt to be very rude.
As neither of us drink alcohol we ordered diet coke which was flat but credit to them in taking these drinks off our bill.
We were disgusted in the portion sizes which were far too small for the prices charged. The food also lacked quality, flavour and presentation which we are both more than familiar with from both eating and working in fine dining restaurants. On commenting about the absent flavour to a member of staff we gained little resolution and therefore could not see the point in complaining. Luckily the dessert was gorgeous and so we didn't leave feeling completed disappointed. However from the atmosphere throughout the room it appeared that we weren't the only people disappointed that evening.
Overall the service lacked attention to detail, staff did not appear properly trained, they made simple mistakes such as not providing menus or replacing cutlery between courses and had little in the way of customer service.
We then had an unsettled nights sleep despite the very comfy bed due to the banging coming from above us which we feel may have been staff accomodation.
Luckily the lovely lady who served us breakfast the next morning made up for the terrible evening. She was attentive, chatty and welcoming. If it wasn't for her and the quality of the rooms this review would be poor as oppose to average.
- Also Known As:
- Talbot Inn Tenbury Wells, United Kingdom - England
- Official Description (provided by the hotel):
- The Talbot Inn is an iconic 19th century building located in the stunning Teme valley. Sympathetically restored by its current owners the building encapsulates an eclectic mix of tradition and rustic charm to provide a very comfortable but informal interior. The seven bedrooms are all designed with individual pieces of furniture and soft furnishings along with stone en suite bathrooms fitted with high quality over head showers(some baths as well. Our food is modern British in style and very much favours the abundance of superb fresh produce available in our local farming area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Talbot Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.