The bar, restaurant and staff here are all very, very good. We stayed on a Saturday night at the start of December, when they also had an extra 500 people in the function room for christmas parties. However, the bar remained efficient, the staff very organised, and the restaurant was flawless. Hotel courtesy car took us into the city centre for Christmas shopping and bought us back when we were ready - a very nice touch indeed.


The main downside, apart from a chilly (as in cold, not unfriendly) reception, was the leisure centre. The hotel seems to have been built in two halves that the architect forgot to join. The leisure centre is in the bottom part of one half and poor signage can leave you baffled and lost. The centre itself was cold, soapless, shampooless and littered with wet towels. They don't supply any baskets for used towels. And the ladies changing room had no spare towels, so a long treck back to the bedroom was needed. Despite requesting extra towels for the bedroom at 4pm on the Saturday, they never turned up.

With a bit more attention to detail this hotel could be very good indeed. They have the staff, they have the ability. A bit more organisation would do the trick...

I stayed in the Clayton for three nights this month. Everything went perfectly.All the staff are all Irish which seems quite rare these days.We had a slight problem with checking in regarding the type of beds in the room and I noticed we were also put above the ball room and as there were Christmas parties taking place i asked if we could be put in the quietest room or floor possible. This was changed for us with no problems or issues and we really got what we asked for. The room was quiet, away from traffic within the hotel and spotlessly clean and fresh. Every thing you would need in a standard room was included.
We got room service on all three mornings and it was perfect.You get a quick call from reception to let you know room service is arriving in a minute or two so you can prepare yourself to answer the door.Each morning it arrived bang on time and our room was cleaned perflectly every day.
The restaurant was good. We ate there twice. On one of our nights we arrived back quite late but the chef delayed closing the restaurant by a few minutes for us so we could get a quick bite to eat. We had the seafood chowder and it was delicious.
Staff were so helpful in the bar and restaurant area which really does make you feel welcome and at ease.
We parked each night in the underground car park which seemed pretty secure and is accessible by a lift past reception.
The whole hotel itself was spotlessly clean and being a four star you would expect this high standard of cleanliness. I was not dissappointed in any aspect of my stay and would highly recommend this hotel to anybody.