Disappointed that James (Manager) has left as he was very customer serviced focus and had a good presence in the bar. Called in for a (very) late lunch around 3.30pm and was hoping that myself and my partner could enjoy some food before we left to go home to Manchester. The bar area was very busy so moved into the back area and ordered some food. After we had been served a family came in with a very young, screaming child and from then onwards our meal was totally spoilt. The bar staff made no effort to speak to the parents and were then surprised that we complained that we could not hear each other when the child was in 'full flow'. Chris, the Assistant Manager made no attempt to come over and speak to us - all done via one of the younger members of staff who is sadly lacking in any customer service if they expect paying customers to accept the situation. The cost of the meal was reduced but to be honest they need to get their act together and should have learned something from James before he left - he had started a family area to avoid situations like this.
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