We had excellent service to begin with. Our voltage converter quit working and they offered to fix it and did. The accommodations were clean, comfortable, spacious with an outstanding view of the beautiful garden. The original building was started in the 1500s and the management is working to restore into a very lovely place. They are doing a beautiful job. The linens and bedding js all new as is the bedroom decor. All of us, my husband, daughter and son-in-law wished we could stay and enjoy it longer.