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“Interesting location” 4 of 5 stars
Review of BEST WESTERN PLUS Cambridge Quy Mill Hotel

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BEST WESTERN PLUS Cambridge Quy Mill Hotel
3.0 of 5 Hotel   |   Church Road, Stow Cum Quy, Cambridge CB25 9AF, England   |  
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Ranked #1 of 1 Hotels in Stow Cum Quy
Brookwood, Surrey, UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Interesting location”
4 of 5 stars Reviewed May 8, 2014

We stayed here for one night having decided to visit Cambridge on our way home from a holiday in the Peak District. Old Mill converted into a hotel. Standard of room excellent. No lift though to get to the 4th floor - hard work with a suitcase. Room was above kitchen fans which were running all night. Quality of food good and staff friendly and helpful.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, June 3, 2014
Dear Guest,
Thank-you for your positive review. I am delighted you enjoyed our food and found the staff friendly and helpful throughout your stay. As we are a listed building unfortunately a lift is not a feasible option, however the majority of our rooms are situated on the ground floor with only 18 requiring some stairs. I am pleased that the room standard met your expectations.
Thank-you once again, and we look forward to welcoming you back in the very near future.
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381 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

Just been here with 13 girls on a hen party. The hotel I thought was stunning with beautiful grounds and staff really helpful and friendly, Nice clean rooms. I hired the garden function room there to arrange a dance class in, which was ideal and very reasonably priced. The spa was excellent, better than I expected with a lovely relaxation room, good sized pool, steam sauna and whirlpool., we all had treatments there and came out feeling very relaxed. All the therapists were very professional and gave after care advice also. The only suggestion / area to improve was that the breakfast maybe could have been a little better. They had run out of portions baked beans for some of my group!. Otherwise very pleased and we all had a great weekend. Town is around a 20min taxi journey which if travelling as a group taxi's were very reasonable. 18 pounds for a 6 seater.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, June 3, 2014
Dear Guests,
Thank-you for your excellent review. I am delighted you all enjoyed your relaxing Hen weekend with us and that the facilities and staff all exceeded expectations. We are having an increasing number of hen parties, and therefore very pleasing to read when people have enjoyed what we have to offer.
Thank-you once again, and we look forward to welcoming you back in the very near future, perhaps for a relaxing unwinding stay after the big day!!
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Norwich, United Kingdom
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 5, 2014

Great Hotel in lovely grounds, good place to relax with a JD and Coke. Rooms in the Barns were spacious and modern and provided all we needed. Bed was exceptionally comfortable. We didn't eat at the hotel, but did use the Pool which was smart and clean.

Hotel is 5 miles outside Cambridge. A footpath/cycle track runs from hotel grounds into City - a little dull to start but second half of walk runs along Cam and was excellent. We walked in, had a meal and then got taxi back, a bit steep at £15.

A really lovely night away for an anniversary.

Room Tip: Rooms in barns are modern and spacious.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, June 3, 2014
Dear Guest,
Thank-you for your excellent review, and we are very pleased to read such feedback. As you have commented, our rooms are of excellent quality, with new beds and furnishings, making them even more comfortable. As you say, our proximity to the city centre is excellent, providing a quiet rural setting, without the hassle of expensive car parking in the city!!
Thank-you once again, and we look forward to welcoming you back for another enjoyable stay at Quy Mill.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2014

We visited in April for the new Hen Party Package! This included a nights stay, three course meal, 30 minute treatment in the spa and a number of other special treats!
I live close by so wasn't sure it would feel like we were actually away but how wrong could I be?! It was absolutely amazing from start to finish!!

The spa was extremely relaxing and was a great start to the hen weekend. The rooms were amazing and had everything you could possibly wish for in. The staff could not of done more for us, they were all so lovely and attentive.

Overall, we all had an enjoyable and relaxing weekend away and I would thoroughly recommend the hotel and spa to anyone!

We are currently looking to book a return visit later this year or early next year!

Thank you to everyone who made our visit so enjoyable!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, June 3, 2014
Dear Guest,
Thank-you for your excellent review! We are all delighted you enjoyed our new Hen Party package and all that it has to offer!!
This is becoming very popular, as we are an ideal location and facility to really make these parties enjoyable an relaxing. The team here at Quy Mill are delighted they helped to make your weekend so enjoyable.
Thank-you once again, and we look forward to welcoming you back later in the year!!
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Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

Recently stayed at the Quy Mill Hotel on a Spa Break. I decided to book direct with the hotel, as I had specific requirements for the booking, and both the ladies I spoke to at reservations and the spa were very helpful.

The room we were allocated was in one of the outside barns (must say unsure why others on here speak so disparagingly of these barns, I (and my sister) found them full of character and charming and was nice to be a bit away from the main hotel). The room it self was comfortable and clean, and I would imagine looking at the fixtures and fittings refurbished fairly recently.

Spa was lovely and relaxing, we booked in for the Mud Chamber and my sister enjoyed a back massage which she said was one of the best she had had!

After having a little late afternoon snooze (relaxing is so exhausting), we went over to the hotel for dinner. After enjoying some pre dinner bubbles we were shown through to the restaurant where we enjoyed a delicious meal.

My sister and I are both early risers so we were down for Breakfast first thing and we enjoyed a relaxing breakfast with an amazing choice on the continental buffet (can recommend the homemade bread), followed by a full breakfast.

Thank you to all at the Hotel for a wonderfully relaxing stay, we will certainly be returning to the Quy Mill very soon, hopefully when the nice weather gets here and we can enjoy the beautiful gardens

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, June 3, 2014
Dear Guest,
Thank-you for your excellent feedback on your Spa Break. I am delighted to read such a review, and even more delighted to be able to share this with the team her at Quy Mill. We pride ourselves on quality facilities and service and is always a delight to read when someone has enjoyed everything we have to offer.
Thank-you once again, and we will have great pleasure in welcoming you back for another fantastic stay!
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Bath, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 1, 2014

I have stayed in this hotel twice before and not had many problems but my latest stay this week involved a number of unsatisfactory elements:
1. The wifi in the "lodge" (chicken coop) across from the hotel main building was dreadful. Combined with very poor mobile phone reception, keeping in touch proved very difficult.
2. Each night and early morning my sleep was disturbed by a washing machine. Have they located their laundry in one of the accommodation blocks?
3. I had a gourmet burger in the bar one evening and it contained a piece of bone about 1.5 centimetres long, big enough to choke on. In recompense, they deducted the cost of a glass of wine from my bill!
I will try never to stay there again.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, May 2, 2014
Dear Guest,
Thank-you for your comments. You have highlighted some key points which I can respond. We are currently finalising a complete upgrade to our Wi-Fi facilities, which will triple the speed of the current system, along with a much larger bandwidth. We are delighted to announce this significant investment to further enhance the excellent facilities at Quy Mill Hotel & Spa.
In terms of the 'washing machine', this needs investigated. We have no laundry on-site anywhere as all of this is taken care of off site by a professional laundry company, so I can absolutely assure you this is not the case and certainly either is the laundry in any accommodation block. We were aware of your issue with the burger, and as you accepted more than a glass of wine, with our sincere apologies for such an unfortunate incident we believed this was a satisfactory recompense.
Please do accept our apologies for any shortcomings experienced during your stay, such feedback is a valuable way for us to monitor and improve our operation as necessary.
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Huntingdon, United Kingdom
1 review
2 of 5 stars Reviewed April 22, 2014

Ww had a Wedding in April it was all going so well untill three cars got broken into. The, Manager did not even come out it was left upto the night staff to sort out. We were told that this had happened before but they still had no security in place. My brother and his wife had come down from Scotland and could not fly back home as there passports had been taken as well as all there money.
In the morning we all went for breakfast to have to line up. there was not enough tables for everyone and there was no staff to set the tables up. We then got to get our food and nothing was left, they had run out . The Bride had to go and find staff and get more food and when we got it it was not cooked. And the milk was in a gravy boat ??? We all felt they had our money from the Wedding and didn't care about us any more. We thought this Hotel was a good place to have a Wedding but we as a family would not use them again. It just spoilt a lovely day. When we went to pay for our rooms we were all charged different prices for the same size rooms some were charged £115.00 and others £95.00 when we asked how come we was told some people had stayed two night and £95.00 was a dscounted night price but as we had all arrived at the same time after the wedding service. So once again we had to sort this out. I feel that all the staff should have more training and have more staff on duty and get the Security sorted out

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony M, General Manager at BEST WESTERN PLUS Cambridge Quy Mill Hotel, responded to this review, April 23, 2014
Dear Guest,
Thank-you for your review. I am delighted to read you enjoyed the wedding at Quy Mill. Please accept our apologies for the the issues regarding your brothers car. Like any car park in the country, owners leave cars at their own risk and certainly leaving passports and money in the car is not advisable. We have had one other incident in the last year, and since have installed CCTV cameras recently to aid our security. We have handed over recordings to the police in the aim of doing everything possible to catch the people responsible.
Having explained this to you directly when we spoke several days ago, I am very surprised that none of your other issues were raised as any points of concern. However, please accept my sincere apologies for any shortcomings experienced in the service we have provided. I have addressed your comments with the relevant department heads to avoid such a repeat. Thank-you once again for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.
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Additional Information about BEST WESTERN PLUS Cambridge Quy Mill Hotel

Address: Church Road, Stow Cum Quy, Cambridge CB25 9AF, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge > Stow Cum Quy
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stow Cum Quy
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Cambridge Quy Mill Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Whatever you expect from a three star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Best Western Cambridge Quy Mill!Once an historic watermill, Cambridge Quy Mill is a secluded haven which offers charming hotel accommodation in Cambridge, superb food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons.Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge weddings.Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day’s business is concluded – available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous ‘five acre field’ and the Cambridge Quy Mill has become their first port of call when looking for places to stay in Cambridge.All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here.Welcome to Cambridge Quy Mill. We promise to provide everything you would expect from a luxury hotel in Cambridge – and much more! ... more   less 
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Also Known As:
Best Western Cambridge
Cambridge Best Western

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