Stayed here for a second time on business. First time booked upper deck room which was nice and I left a very happy visitor. Second time went for standard room and it's dissapointing.
I stay in hotels often so generally have realistic expectations. The room for the second stay was more basic which I expected and have no issue with. I do have an issue with the hairs left in the bathroom and dust covering most surfaces. I say most as the hand prints on the walls had removed some.
Some of the furniture had cigarette burns which I can only assume have been there for years. There was a message above the bathroom taps which was worn away - i'm hoping this didn't say 'dont drink the water' as I used it to fill the kettle.
The bathroom had soap dispensers which is a touch I generally like but there was nothing else provided. I generally like to have at least some bath foam but in honesty after seeing hairs I couldnt bring myself to use the bath.
I find this all to be a terrible shame and I'm hoping I had a rogue room as before this experience I had spoken very highly of Village Hotels.
The staff are always extremely polite but someone really needs to follow up on the cleaning. This really is not acceptable and a shame as I'm sure it could be resolved.
Basic rooms are acceptable (and perhaps my expectations are high) but large amounts of dust in my view represents the fact theres more dirt and bugs that cant be seen.
Such a shame.
- Official Description (provided by the hotel):
- Village Urban Resort Wirral is only minutes from the M53 and is an ideal location from which to discover the Wirral Peninsula and all that North Wales has to offer. Then there's the historic Roman City of Chester in one direction, the bustling city of Liverpool in the other. Between them, they'll provide hours of fun and entertainment for all the family. Village Urban Resort Wirral has 117 comfortable bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Squash Court, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- Devere Village Hotel And Leisure Club Wirral
- Village Hotel Leisure Wirral
- Village Hotel Bromborough
- Village Urban Resort Wirral Bromborough, Merseyside