Booked this hotel based on the great reviews not only on this site but on other sites too. We stayed here for a weekend away in Liverpool and booked the hotel for two nights. Because the hotel had such good reviews, me and the wife booked a twin room as it was the only room available.
The room we had was nice (room 1) with everything you could want, but there was an area where it looked like maybe damp was coming through and the plaster was falling off, which could do with sorting out. The noise from the restaurant was quite loud but to be expected, and it died down after 11 ish so wasn't a problem.
The biggest issue we had with the room was the shower. The shower was at best a trickle and we did point it out to the manager the first morning, who explained it could be that everyone in the hotel was using the shower at similar times, so the pressure was down, but did offer to have it checked out while we were out. We returned early evening to find it was just the same, so this really does need addressing.
The following morning we awoke to find there was no hot water either in the shower or the wash basin. We complained to a member of staff who said she would send the manager up when he arrived. The manager never arrived so we boiled the kettle in the room twice just so we could have a wash before breakfast. After breakfast had finished we went to check out and told the member of staff we weren't prepared to pay the full amount for the room due to the issues we had experienced. After calling the manager over, he apologised and refunded one nights stay for the inconvenience as it would appear the whole hotel was experiencing hot water issues.
We didn't eat in the main restaurant but from what we saw the food looked very nice, and it was very busy on both nights we were there. The breakfast was very very nice and cooked to order with plenty of choice, so couldn't fault this at all.
The bar also had a nice selection of real ales, and reasonably priced.
In summary this hotel is a very nice place to stay, but our experience with the shower and lack of hot water did put a bit of a dampener on our weekedn away, and the room we stayed in also needs the walls sorting out. However its location is great, the staff are very friendly, and the breakfast is very nice. Would I stay here again? Yes I would.