We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hillbark Hotel is a hidden Gem and is completely worthy of it's 5 Stars!” 5 of 5 stars
Review of Hillbark Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Hillbark Hotel to your Saves list
Hillbark Hotel
5.0 of 5 Hotel   |   Royden Park, Frankby CH48 1NP, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Frankby
Orrell
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Hillbark Hotel is a hidden Gem and is completely worthy of it's 5 Stars!”
5 of 5 stars Reviewed December 29, 2013

Hillbark Hotel really is a hidden gem in Royden Park on the Wirral.
We have been here - as a married couple, for romantic weekend breaks on 3 occasions and each time, the experience has been faultless.
The rooms are all unique & so luxurious you don't want to leave.
The food is simply delicious and the wine selection available, is probably the best you will find anywhere.
All the staff are wonderful and very helpful (nothing is too much trouble).
It's like staying in a stately home!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, January 2, 2014
Dear PizzaLoverOrrell,

Thank you for taking the time to share your experience here; it was a pleasure to welcome you again at Hillbark. Your feedback has been passed on to everyone and we are all thrilled you have had such a great time here across each of your visits!

We hope to see you again in the near future.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

161 reviews from our community

Traveler rating
    96
    20
    12
    14
    19
See reviews for
33
66
7
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 28, 2013

Stayed here for two nights in December 2014, as my best friend was getting married there. I knew from the moment we pulled up that it was something special - the venue is beyond stunning, especially for a Christmas wedding. I was expecting good service (I'd made my reservation quite far in advance, and all the communication I'd had with the Hillbark had been lovely), and they went above and beyond. Everyone was so warm and welcoming - and GENUINE. The rooms were lovely (I was in Godiva on the first night, Lucille on the second), and have possibly the comfiest beds I have ever encountered in a hotel. Best mattresses and duvets ever!!
On the morning of the wedding nothing seemed like too much trouble - we had breafast sent up and countless pots of tea (I drink a lot of tea, but there are no tea and coffee facilities in the room, instead call room service and they'll send it right up, lovely touch).
The wedding itself was wonderful, HUGE THANKS to Rebecca and Steph. Cockatil hour was great, it's such a lovely place. Food was great - I'd be happy with that in any restaurant, hard to believe they had catered for nearly 60!!
Breakfast was great, cooked to order (though I did ask for some Worcestershire sauce which never materialised).
Honestly I could keep going on about how great this place is - but treat yourself and go experience it first hand!! Thanks again to the whole team, hopefully we'll see you again in the new year.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, January 2, 2014
Dear maddy_pryor,

It was a pleasure to have you here and thank you for taking the time to write a review. We look forward to welcoming you again in the New Year & wish you all the best for 2014!

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2013

A great pleasure to meet Craig, Sarah and the wedding coordination team with my daughters fiancé Mat last week. Craig the managing director made Mat and myself feel very special, explaining each of the packages thoroughly and clearly finding out what was most important from our point of view. And even talking us out of a more expensive package that we previously had in mind, very genuine and straight forward giving us lots of confidence in everything. He emphasised to make the wedding special you should think of it as a journey and its Hilbarks pleasure to be with you every step of the way for the big day. Nothing is too much trouble for anyone there. This was my second visit, I had previously been with Mats mother and my daughter(Allie, who has been twice with Mat and once with her mother) and not once have we been put under pressure and always made to feel welcome. Sarah has been excellent in all her dealings with our family in the last month and has been very patient in her understanding.
Can understand other peoples Excellent reviews on location, views, décor and all the other splendid aspects at Hilbark.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, January 2, 2014
Dear 50John266,

Thank you for taking the time to write a review and share your experience. We are glad to hear you enjoyed your time meeting with Craig, Sarah and our wedding coordination team.

It was a pleasure to have you here and we hope to see you again in the near future.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2013

Fantastic hotel with beautiful grounds and very pleasant helpful staff. Hotel definitely has the wow factor. Our stay here was made extra special with family members, children were catered for with a little play area in the grounds. Rooms were spacious and warm, we had interconnecting rooms with a play station on the wall which was an extra bonus for my two boys. All in all we had a lovely stay and would love to stay again another time.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, December 12, 2013
Dear Summer186337,

Thank you for taking the time to share you experience of Hillbark, it was a pleasure to have you and your family here in August. There is lots going on in the Wirral all year round which will be perfect for you and your family, we look forward to welcoming you back in the future.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 23, 2013

Went for Sunday lunch only to be seated in a freezing cold room,no atmosphere what so ever,and only us.The server was a lovely pleasant man but everything he brought was wrong.We had to pre order our meal and we had to have exactly the same starter main and sweet as each other.The whole experience was dreadful and a complete waste of money we came out so dissatisfied and disappointed never again appalling for a 5 star!!

Room Tip: Sorry we did not stay just had lunch but cannot get the above ratings to change so ignore
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, November 26, 2013
Dear Debbie W,

Thank you for your review, all feedback is very important to us.

The concept of our Contessa Sunday Roast is to replicate the homely, family feel of a typical family roast with all of the hassle taken away, hence why we offer an alternative menu with slightly less choice. Alongside our Contessa Sunday Roast menu, we do offer our Hillbark Grill menu which has lots of choice and options which you don’t need to pre order for.

We apologise for any inconvenience on the day, after looking into this we have found there was miscommunication between reservations and kitchen in the lead up and can only assure you that this will not reoccur.

We do hope you can come again to try our Hillbark Grill menu.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 12, 2013

This really is a lovely hotel with very nice staff, but we stayed Saturday night and our stay was spoiled having to complain about our Suite being cold, the lounge being cold and the dining room being cold. As nice as the staff were, they did not appreciate that the heating was a problem and seemed to assume that as it was an old house, that 'old houses are cold' We were sent up 2x portable heaters to heat up our suite, but this is not the hassle we were hoping for. The hotel is idylic, and I have no doubt that it is a wonderful Wedding venue in the summer, but at the moment it is not geared up for a cosy winter's stay. Make sure you take your Jumpers!!

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, November 14, 2013
Dear PeterHurley,

Thank you for taking the time to share your experience, all feedback is very important to us. It is unfortunate that your stay was affected by the cold and we apologise, we do have fires going throughout winter which warm up the building, however the cold weather has just come upon us and the heating throughout the hotel does take a while to circulate through such a large building.

Thank you for your comments regarding staff, all of your feedback has been passed on and we are all grateful. It was a pleasure to have you here and we hope to see you again.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tommypip
Top Contributor
135 reviews 135 reviews
75 hotel reviews
Reviews in 38 cities Reviews in 38 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed November 9, 2013

After leaving Peel Hey for afternoon tea due to rude guests (please read review) we came round corner to the beautiful Hillbark.

Incredible front of house lady was on duty (Saturday 9th November lunchtime) and we were seated instantly in the beautiful room next to the fire.

Stunning surrounding inside and out.

My friend I was dining with actually got married there, and many couples were meeting to talk about their weddings.

Food stunning, I had the mushroom risotto, my friend had a bacon sandwich and chips. Nothing was too much trouble. Waiter was incredibly polite and helpful. Nothing was too much trouble.

Will be back. 5 stars.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillbarkManager, Public Relations Manager at Hillbark Hotel, responded to this review, November 14, 2013
Dear seahorsesparkle,

Thank for taking the time to write a review, it was a pleasure to again have you here at Hillbark. It’s great that you enjoyed your lunch with us. We have passed on your feedback and everyone has been thrilled.

We look forward to welcoming you back again soon.

Kindest regards,

Helen Jones
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hillbark Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hillbark Hotel

Address: Royden Park, Frankby CH48 1NP, England
Location: United Kingdom > England > Merseyside > Wirral > Frankby
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Frankby
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hillbark Hotel 5*
Number of rooms: 18
Official Description (provided by the hotel):
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Priceline and Odigeo so you can book your Hillbark Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hillbark Hotel Frankby
Hillbark Hotel Wirral/Frankby, UK

Owners: What's your side of the story?

If you own or manage Hillbark Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.