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“A bit of a let down!” 2 of 5 stars
Review of Hartsfield Manor

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Hartsfield Manor
4.5 of 5 Hotel   |   Sandy Lane | Betchworth, Betchworth RH3 7AA, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Betchworth
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
65 helpful votes 65 helpful votes
“A bit of a let down!”
2 of 5 stars Reviewed February 18, 2013 via mobile

Stayed for one night on business. Check in was swift and professional in the entrance to the large manor house lobby.
I was then given directions to my room which started with the words " go back outside " ?
The main house holds only a fraction of the rooms, the rest are situated in a mixture of what can only be decribed as posh port-a-cabins!
My room reminded me of a hospital ward ( possibly mental)
We ate out so I cannot comment on the food, but I can tell you that the bar shuts at 11pm resident or not!!
Would not return as when away from home I try to get at least as good as being at home, this place fell well short.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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245 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Spanish first
  • Any
English first
Christchurch, United Kingdom
Top Contributor
72 reviews 72 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed here for one night on way back from Gatwick, Lovely location and very helpful staff. Allocated room 15 in main house and only problem was the loo with no toilet roll holder and heated towel rain to close to the toilet!
Food very good but not alot of choice in main dining room but what we had was very good as was breakfast. All in all a lovely stay.

Room Tip: Think rooms in main house nicer than annex
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 4, 2013

I stayed at this hotel for an overnight visit whilst walking the nearby North Downs Way. The Standard Double room allocated for a very good rate is small with a double bed and every other comfort squeezed in to a relatively small space. Not located in the main house but in the new wing. The room reminded me of some Scandinavian hotels I have stayed in where the rooms have been small functional and spotless and use limitied space effectively. This one did have a double bed however and a nice en suite too.

The facilities are excellent and the bar and sitting rooms throughout are comfortable and like the room very cosy and warm. The grounds of the house are well maintained with a large outdoor chess game and small stage and seating for the Summer.
At the rate I was able to get I really could not fault the Hartsfield Manor. Surrounded by beautiful countryside also.

Room Tip: The village of Betchworth has a couple of decent pubs worth checking out.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

Beautiful building and setting but I didn't see on devere's website that there are annexe rooms and even when confirmation booking comes through it doesn't say you'll be in the annexe but just looked at late rooms, infotel etc and they state it. See they don't put pix of those outbuildings on website either. Certainly wasn't full - so even though we were on a deal could have accommodated us in manor house.
Annexe has the look of a butlins holiday camp which just doesn't fit with the manor house but a nice enough cosy room - just a pain to have to wrap up to walk to the restaurant and just didn't feel part of hotel. Could have done with a bottle of water in the room which you'd think was standard these days. Basic tea and coffee, minimal products soap and body wash - very good free wifi, iron & ironing board, fan and a hairdryer that you plugged in yourself not in a drawer with a 2 inch cord!

£99.00 deal v good value - only 3 choices of each course and by 8pm had ran out of one of the starters and one of the mains we chose - and probably only 16 covers in the restaurant? Also play some jazz web fm radio in the restaurant (better than it being silent) but just a bit weird it coming over the airwaves.
Breakfast was nice - 10am check out on a weekend seems a bit mean.

I can imagine a wedding would be beautiful and a good venue for conferences.

We highlighted to them about a filthy plug hole (basically the bath water hadn't ran away and my fiancé must have taken out a few months worth of hairs blocking the drain - not pleasant especially when it's not your own!) but were very good at acknowledging that and apologetic.


  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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West Chiltington
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 27, 2013

Stayed here last night 26/1/13.
Main building looks great but most rooms appear to be in annexes as our's was - in the lodge.
Check-in was OK but walk to lodge was so far that we drove!
Room was quite nice, bed a bit small but it was clean, comfortable and functional.
Sadly woken by rude guests at 04:50 who thought it was OK to talk at full volume outside our door - amazing!
Didn't eat at Hotel so can't comment on that.
Overall, an OK hotel but don't expect too much, it is just.........OK!

Room Tip: Dont stay in lodge
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle UK
Top Contributor
79 reviews 79 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 18, 2013

When I look for helpful reviews I do look at the past CV of the reviewer rather than someone who seems to have merely used the website for a "one off" gripe. If you have a problem why use the trip advisor site once and never again. Have the guts to confront the hotel straightaway! This is the second time I have stayed at this hotel when I have visited Reigate. I did some research on the hotel the first time and the hotel is a DeVere brand that is used for conferences. For this reason you either get a room in a fabulous part of the old building or go for a modern "conference" bedroom. I rang up in the morning and asked for the main building. The hotel duly obliged and we even got an upgrade into the bargain. I would just agree with the earlier review by "tmtemeo". If there is a weakness in the main hotel it does not appear to have a lift which is natural for the type of building it is.

Room Tip: If you have a disability you would be much better off by asking for a conference bedroom
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
115 reviews 115 reviews
40 hotel reviews
Reviews in 57 cities Reviews in 57 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed January 13, 2013

After a fast and efficient registration at reception we were directed to the annex. To get there we had to negotiate a flight of steps that were not lit, making it very dangerous. We thought they were an accident waiting to happen without lights and wondered how they passed health and safety assessments. Some time later we found they were lit, just not at the right time that day. Subsequently they were lit as soon as i was dark.

With all the radiators turned to max, the heat from our room hit us when we opened the door. It took some time to get the heat down inside, even with the windows open.

The room was very, very spacious and its a shame they didn't utilise the space more by putting a kingsize bed in. The lighting was a real problem in the bathroom, with no mirror light for shaving, or for my wifes make up. She found there wasn't sufficient light in the bedroom either for applying her makeup easily. The wardrobe was ill designed with the rail for clothes running from front to back, rather than side to side. This made it difficult to take out clothes, or put the back.

The main hotel was really lovely and it was nice to relax in the lounge on the days it was available. We also enjoyed relaxing in a couple of comfy chairs in the corridor, with a pretty view to the country. The staff were very efficient and we found the hotal manager particularly helpful and amenible.


The gym is quite spacious for the amount of equipment, and was little used for our stay. There are a couple of rowing machines, treadmills, bikes and some free weights. I understand a bit more equipment was about to be installed.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hartsfield Manor

Address: Sandy Lane | Betchworth, Betchworth RH3 7AA, England
Location: United Kingdom > England > Surrey > Betchworth
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Betchworth
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hartsfield Manor 4.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hartsfield Manor Betchworth, Surrey, UK
Hartsfield Manor Hotel Betchworth

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